- A valid form of identification
- Your SIM pack
- Your personal data
- A webcam or a smartphone
We are required to identify the SIM card holder by law. You can use a smart phone, a webcam or download the WebID app (App Store or Google Play) for the video identification. Your registration will be completed after the video call. If you don’t have a suitable device or if your nationality is not supported by video identification, you can easily activate your SIM in store or at the Deutsche Post office.
SIM registrion - simple explanation:
In store SIM registration
If you don't have a webcam or you can't make a video call, you can easily register your SIM in store.
SIM registration – frequently asked questions
For online registration via video call, you need a valid passport or ID document. You can carry out online video registration for specific countries and ID document types. Please find the supported countries with identification types for the WebID video call listed here.
You will see the transaction number as soon as you are redirected to WebID’s website and will additionally receive it by email. The email will also include a link. You can use the transaction number, and the link will direct you to the video call later without you having to insert any customer details again. You can also use the transaction number to video call via the WebID app. Download the WebID app here: App Store Google Play
You can use an iOS/Android-enabled device to register via the app.
The minimum resolution required to activate your SIM online via webcam is 640×480 pixels.