Activate SIM card | Online, in the shop or at the post office
text.skipToContent text.skipToNavigation

Online SIM registration per video call

Country which has issued your ID:

SIM registration - simple explanation:

SIM registration can be processed in a shop or via POSTIDENT

If a video call is not possible, you can register the SIM card at a Lebara partner shop or at a post office near you.

 

Registration at a Lebara partner shop

Please take your ID and the SIM card with you for registration at the shop.

Find a shop

 

 
 

Register via Deutsche Post

You can also choose the ID-registration in a “Deutsche Post” office

To POSTIDENT

SIM registration – frequently asked questions

For online registration via video call, you need a valid passport or ID document. You can carry out online video registration for specific countries and ID document types. Please find the supported countries with identification types for the WebID video call listed here.

You will see the transaction number as soon as you are redirected to WebID’s website and will additionally receive it by email. The email will also include a link. You can use the transaction number, and the link will direct you to the video call later without you having to insert any customer details again. You can also use the transaction number to video call via the WebID app. Download the WebID app here: App Store Google Play

Please ensure that there is good lighting and a stable Internet connection so that your registration can be carried out through video call.
You must show your ID to the webcam during the video call to confirm your identity.
You can use an iOS/Android-enabled device to register via the app.
The minimum resolution required to activate your SIM online via webcam is 640×480 pixels.
The video call is carried out in German, English, Polish and Romanian.