SIM registration – frequently asked questions
For online registration via video call, you need a valid passport or ID document. You can carry out online video registration for specific countries and ID document types. Please find the supported countries with identification types for the WebID video call listed here.
You will see the transaction number as soon as you are redirected to WebID’s website and will additionally receive it by email. The email will also include a link. You can use the transaction number, and the link will direct you to the video call later without you having to insert any customer details again. You can also use the transaction number to video call via the WebID app. Download the WebID app here: App Store Google Play
You can use an iOS/Android-enabled device to register via the app.
The minimum resolution required to activate your SIM online via webcam is 640×480 pixels.