Contact us
Chat to our friendly advisors.
We're online from 9:00 am to 6:30 pm from Monday to Sunday.Outside of these hours, our chatbot will be happy to help solve your problem, but unfortunately it is not possible to forward you to an agent.
Check your balance, top up, buy a bundle and do many more things via:
USSD: *142#
IVR: 5588
We’re available from 9 am to 7 pm, from Monday to Sunday
You can call us on 5588 if you are using a Lebara SIM.(15ct per call)
If you are outside Germany or on another network call us on +49 (0) 211 31051 0199(Call charges are subject to local rates. Please refer to your provider.)
Outside the opening times, please visit our FAQ page where we provide answers to the most frequently asked questions.Email us at:
Our customer service always tries to answer and fix your questions and problems as quickly as possible. Do you have a specific or urgent question and customer service is currently unavailable? Then please visit our FAQ page. There we answer the most frequently asked questions on different topics and may already help you further.