Keep your number and get 10€ porting bonus!
You want to make cheap national and international calls with Lebara Mobile and still be available for your friends and family under the same number? Then just port your old number to Lebara Mobile! Please note the following hints to successfully port your number to Lebara Mobile:
You want to make cheap national and international calls with Lebara Mobile and still be available for your friends and family under the same number. Then just port your old number to Lebara Mobile! Please note the following hints to successfully port your number to Lebara Mobile: You need to send the number portability application to Lebara Mobile within 120 days bevor or 20 days after the withdrawal of your old contract.
To port your number to Lebara Mobile you have to terminate your old contract in time.
If you have used a top-up card until now, please send a waiver to you old telephone company. In general most telephone companies charge a fee for porting your number. Top-up users please make sure that there is enough credit on your card for the collected costs. Otherwise it is not possible to port your old number to Lebara Mobile.
Your old contract has to be terminated in time to successfully port your number to Lebara Mobile.
If you still have a duration contract somewhere else, you have to terminate it to the next possible termination date. You can find a waiver blank online. In general your current telephone company charges a fee for porting your number to Lebara Mobile. If you want to take your number of your old duration contract with you to Lebara Mobile, the fee will be invoiced in arrears. Please note, that your current telephone company will release your number only after you paid the fee.
The number you want to port has to be registered on your name at your previous telephone company. The customer data that you give us within the context of order or activation with number portability, has to be identical to the deposited data at your previous telephone company. Each deviation may lead to a problem with the portability of your number. Should there be a problem with the portability of your number as an exception, you can easily order a free Lebara Mobile SIM with a new number here.
Switching to another provider with your Lebara phone number.
Please note the following points to ensure that your number portability runs smoothly when you change provider and you still can be reached at your current number:
- Please completely fill out the form for number portability and send it signed to [email protected]
- Make sure once again that your personal data provided to your new mobile phone provider is identical to the data you provided on our form. It may take a few days to process the form you have sent.
- Make sure that you have at least € 5 of credit remaining on your SIM card as we charge you a porting fee of € 5 for taking your phone number with you to another provider. In case of insufficient credit the porting process will be refused.
Tip:Cancel your active plans on time to avoid an automatic renewal of them and consequently your credit may no longer be sufficient for the porting fee.