You are now in the waiting area for the video call. There may be short waiting period until an agent is available. The waiting time as well as the positions in the queue are displayed. An ideal time to make sure your documents are at hand so that the video agent can activate your SIM card in minutes. As soon as an employee is available for you, please follow his instructions:
1. First of all, you must agree that the conversation is recorded for security reasons.
2. Then please state your first and last name. If you have an identification document with an address, you will be asked to give your address.
3. Your date and place of birth will be requested.
4. Then please hold the front and, if necessary, the back of your ID document in the camera for about 10 seconds. Then tilt the ID document to the right and left or up and down as the agent shows you.
5. In order for the agent to recognize all security features, you will be asked to move your hand with your fingers spread between the identity document, your face and the camera.
6. Tell the agent your identity document number.
7. DONE! The SIM registration is then successfully completed.
Your Lebara SIM card is activated within 15 minutes and nothing stands in the way of fast surfing the net and making calls with your loved ones.