ID Registration | Mobile Site Germany
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SIM-Registration
Lebara SIM-Pack
Have your SIM-pack to hand.
Valid ID-document
You need a valid Passport, Personal-ID, or a Residence permit.
Webcam, iOS or Android Telefon
Have your mobile phone or a PC ready with camera for the video call.

 

Do you have questions regarding ID-Registration?

Where can I register my SIM?

You can register your SIM either offline at one of our Lebara Registration Partners locations or online on the Lebara Homepage.

What is Registration ID?

Because of changed legal requirements from 01.07.2017, we have to verify each SIM owner's identity. For our customers this results in having to provide identification. If you want to register online, this requires either a webcam or a smartphone for a video call with one of our employees.

How does Registration ID work?

Registration ID works in 3 steps:

  1. You complete the registration form and receive a 9-digit transaction number. This number is unique to your registration process.
  2. You are connected to an employee who will verify your identity either by webcam or app. After verification, the employee marks you as verified in our system.
  3. Lebara will activate your SIM within a few minutes.

How long does Registration ID take?

Normally the process takes 5 minutes. If the quality of the video call is poor it might take a little longer.

What do I need to register my SIM?

To register your SIM, you need some ID or your passport, the mobile phone number and card number of the Lebara SIM you want to activate.
Additionally, for online registration you will need either a webcam or an iPhone/android mobile with internet access.

Do I need a MyLebara account to register my SIM?

If you ordered your SIM from the official Lebara page you will need the account you used when ordering your SIM.
If you bought your SIM in a shop you do not need a MyLebara account.

What is a transaction number?

The transaction number is needed to start your video call. It will automatically be generated when you are redirected to the WebID page.
With your transaction number, you can either directly start the video call from your browser or use it to start the call in the WebID App (android or IOS).

Why do I have to make a video call?

Because of changed legal requirements from 01.07.2017, we have to verify each SIM owner's identity. For our customers this results in having to provide identification. If you want to register online, this requires either a webcam or a smartphone for a video call with one of our employees.

Which documents do I need for the video call?

Our partner WebID verifies ID cards and passports from specific countries. A full list is available for download here.

I do not have a German ID card, can I still register my SIM?

Yes, you will need either an ID card or passport for the video call. A full list is available for download here.
Alternatively, you can register with one of our Lebara Registration Partners with your residence permit.

My verification failed - what can I do now?

You can either restart the verification process with the 9-digit transaction number, or go to one of our Lebara Registration Partners and register there.

What happens if my SIM does not arrive/I do not activate my SIM?

For security reasons, SIMs can only be activated until a specific date. Should this not happen, you can contact Customer Support for a refund.

Further questions?

If you have any further questions, please contact Customer Support or send us an email to: [email protected]

 

 

Register your SIM now online in a few steps:

 

1
SIM Data
Enter your Mobile Phone number and the last 4 digits of the ICCID code.
2
MyLebara Account
Please enter your Email if you purchased your SIM-card online.
3
Personal data
Enter your personal data and address which is stated in your ID.
4
Video Call
You will be redirected to a short video conversation with a WebID agent.
SIM-card registration
Proceed with your online SIM-registration

 

After successful SIM-registration you can make use of our top lebara offers...