We at Lebara are proud of the fact that we have been offering our customers fair and reasonable tariffs for worldwide telephoning and surfing in the best D-Network quality right from the start. But we are equally proud of the awards we have received so far for our tariffs and services - whether for our dealers or end customers.
Lebara receives award for "Highest customer loyalty" in international telephony
The analysis institute ServiceValue GmbH, in cooperation with Süddeutsche Zeitung, has for the first time conducted a broad-based Study to find out which German companies establish remarkable customer loyalty. As part of this process, 1,942 companies and 162 different industries were evaluated from a customer perspective. In the area of international telephony, a total of 6 providers were assessed and compared.
Lebara was awarded the "Highest Customer Loyalty" award for the best in its sector of international telephony. The establishment and maintenance of solid customer loyalty is decisive for a secure company success and optimal customer satisfaction. This requires years of work and communication to gain the trust and loyalty of customers.
Throughout the years, our mission has been to connect people globally with their families, friends, partners and acquaintances and to overcome distances. Transparent and simple communication with our customers has always been our corporate values.
Three years in a row: Lebara as best ethnic provider
Every year, Telcom Handel readers also evaluate various ethnic providers as part of the large readers' poll for the best mobile phone provider, which focuses on tariffs for customers with an ethnic background and a need for international telephony.For the third year in a row after 2017 and 2018 Title as best ethnic provider for mobile telephony tariffs with 5.9 out of 10 possible points.
- Payment and amount of airtime
- Contact to your personal representative
- Fairness of the tariff system
- Activation system
Especially with regard to the necessary Registration of SIM cards both dealers and customers mention our simple and uncomplicated activation, which takes considerably longer than with comparable providers and is not as convenient and intuitive.