Help

Online top up

Problems with Top Up?

  • Topped up but cannot see your balance? Please wait a few moments as it may take a while to update. If you are still having issue, see here for more options. 

 

  • Credit dropping rapidly? If your credit is depleting unusually fast, this may be due to data usage on your smartphone. If you are still having issue, see here for more options. 

 

  • Topped up wrong amount online? Lebara can look into this for you and even provide a refund. If you are still having issue, see here for more options. 



How do I Top Up Online?

Top Up here and then follow these simple steps:

  1. Log in to your My Lebara account and click Top Up in the left menu Scroll down to Manual Top Up and choose a top up amount of either 50 kr., 100 kr., 200 kr. or  500 kr. and click continue.
  2. Follow the payment process by choosing card type and enter payment details, click top up.
  3. You will receive an onscreen message and email confirming your top up is successful and your credit will be applied instantly.


Payment Methods

Pay online

The quickest and most secure way to pay is online using My Lebara. We accept the following Credit & Debit cards: Mastercard, Visa, Visa Debit, Visa Electron and American Express (add icons and text for both) Or Pay in Store

Pay in store
Alternatively you can pay using cash or card in any one of our Lebara retailers.