Is your SIM or mobile not compatible with 4G?
- If your SIM is not compatible, you can order a new SIM here, select the "I don't want a portability" option.
- When you receive your new SIM, you have to call to Customer Service, calling 2222, to activate your new SIM.
- If you receive a message telling you that your mobile is not compatible with 4G is because we have this information in our systems. However, if you want to activate 4G because your mobile is compatible, you have to send SI4G to 22333 again.