If you purchased a Lebara SIM card that looks like this one, you are already on the new Lebara network !
If your current SIM card doesn't look like this one, follow the steps bellow to enjoy the new Lebara network !
Pay attention, from the 31st december 2021 your old SIM card will be deactivated.
I don't have my new SIM card yet
You haven't got your new SIM card ? Order your new SIM card and book your transfer. You will receive your new SIM card within 3 working days.
Unfortunately, it is not possible to keep your current SIM. When the migration occurs, your new SIM card will become inactive. However, ordering a new SIM card is easy and free. You can do this online on our website in the “Migration” tab or by calling our dedicated service on 2333.
Before requesting your migration, have the following information ready:
• Your current phone number
• Your RIO code allowing the migration of your telephone number to the new SIM card (receive it by calling 3179 from your current SIM card)
• The serial number of the new SIM card you have just received.
• The PUK code of your new SIM to make sure you keep your number
Our point of sales can also help you with this process.
If you have received your new SIM card and portability has not yet been completed, it is normal that your SIM card is still not working. Remember, once portability is complete, your old SIM card will no longer work.
Are you a Lebara retailer ?
To order your new SIM card, help your customer to migrate, or return the old ones, please enter the Lebara Retail portal.