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Can I keep my old number?


You can completely keep your old number and use it with a Lebara SIM if you request it.

To keep your old number, you just have to ask us for the portability of this number and provide us with its RIO code.

Do not cancel your service with your former operator yourself, otherwise your phone number will be terminated and it can no longer be carried on your Lebara SIM card.

To find out your RIO call 3179 (free).

To request the portability of a number to a Lebara SIM:


Don't have (yet) a Lebara SIM?


1. Order a SIM card on Lebara.fr

2. Select the option: "Transfer your number"

3. Include the number you want to wear (keep) and its RIO code (available by simple call to 3179).

When you receive your Lebara SIM card in the mail:

4. Insert the Lebara SIM into your phone to activate it with its temporary number.

The portability request for your old number will then be automatically forwarded to your former operator (you don't have to do anything).

You will be informed by SMS of the date on which your old number will be carried on your Lebara SIM (under 3 working days, excluding weekends)

You already have a Lebara SIM


Contact our Customer Service to communicate:

1. The Lebara SIM card number in your possession.

2. The number you want to wear on the Lebara SIM.

3. Its RIO code (call 3179 to get it). Your number will be carried to your Lebara SIM card within 3 jobs (excluding weekends).

(*) Illimité - Durée maximum d’un appel : 2h, appels et SMS jusqu’à 99 destinataires différents maximum sur la durée du forfait. L’utilisation d’un kit main libre est recommandé. Offres soumises à conditions sous réserve de couverture réseau et d’équipement compatible, hors numéros spéciaux. Les forfaits incluant à la fois une enveloppe d’appels voix et de communications internet ne peuvent être souscrits qu’une seule fois par période de 30 jours.
Les séries limitées sont réservées aux 10 000 premiers clients. L'offre 50% est réservée aux nouveaux clients qui commandent une carte SIM + un forfait mensuel supérieur ou égal à 20Go. Les offres sont valables jusqu'au 31/01/2022 inclus.

Conditions générales