What is text relay?
Text relay is a service aimed at helping individuals with hearing and/ or speech impairment to make a call. The Text relay service converts text into speech and speech into text.
How does this work?
The text relay service can be accessed through a free app (internet connection will be required to use the application).
Once the text relay app has been installed and set up, the caller is able to make a call facilitated through the text relay service by dialling prefix 18001 and the number. A relay assistant will act as an intermediary between both the caller and the receiver, converting the text into speech in real time. Similarly, the call receiver is able to speak to the relay assistant who then corresponds with the caller.
Making an emergency call through text relay.
To make an emergency call through the text relay service, the prefix 18000 should be used before the emergency number.
For more information on how to use text relay please visit the Next Generation Text Service on http://ngts.org.uk