Ask us for support
Our team is here to help you 7 days a week.
Chat to our friendly advisors. We are online everyday from 8am to 9pm.
- If you are getting in touch with us to keep your existing number (Port-in), click here to complete an online request.
- If your SIM has been lost or damaged and you need a replacement, click here to complete an online request.
Lebara Sim : Dial 5588
Other network or outside the UK : +44 207 0310791 (cost depending on your operator).
Write to us: 7th Floor, Import Building, 2 Clove Crescent, East India Dock, London, E14 2BE,UK
Email: : It takes up to 5-7 working days for us to respond via email. For a faster resolution to your query, please use LIVE CHAT or speak with an advisor between 8am to 9pm.
- If you have a MyLebara account, please include your Full name, Email address ( used for your MyLebara account) , Date of Birth and send it to us at [email protected]. We won’t be able to respond to you without these details.
- If you do not have a MyLebara account, please tell us how long you have been on our network, whether you have contacted Lebara ( via chat/ call or email) in the last 30 days and what was your most recent method of top up ( Voucher/ IVR/ Online) and send to us at [email protected] . We will not be able to respond to you without these details.