I’ve lost my SIM card

Last Updated:Aug 2022

We’ll get a new SIM card to you as soon as possible. You can do this 24 hours a day, 7 days a week by starting a chat with us online.

We’ll transfer your existing balance to your new SIM card and suspend your old one, so no one else can use it. We’re unable to transfer your old contact or device information.

You’ll receive your new SIM card within 3-5 working days. If you need it urgently, you can request special delivery for the next working day. It costs £3, we’ll deduct the amount from your balance.
If this is the second time we’ve replaced your SIM card, we’ll charge you £3 for the new card. We’ll deduct the amount from your balance.

I’ve lost my phone – can I retrieve my contacts?
Sorry, your contact and private information is stored on your SIM card. Unless you regularly backed up your information, there’s no way to retrieve it.