We’ll get a new SIM card to you as soon as possible. You can do this 24 hours a day, 7 days a week by starting a chat with us online.
We’ll transfer your existing balance to your new SIM card and
suspend your old one, so no one else can use it. We’re unable to transfer your old contact or device
You’ll receive your new SIM card within 3-5 working days. If you need it urgently, you
can request special delivery for the next working day. It costs £3, we’ll deduct the amount from your
If this is the second time we’ve replaced your SIM card, we’ll charge you £3 for the new card.
We’ll deduct the amount from your balance.
I’ve lost my phone – can I retrieve my
Sorry, your contact and private information is stored on your SIM card. Unless you
regularly backed up your information, there’s no way to retrieve it.