Why isn’t my SIM card working?

Last Updated:May 2020

If you have a smartphone, your SIM will activate as soon as you put it in your phone and switch on. If you have a feature phone, dial 5588, your SIM card will be activated when you hear the automated voice.

Have you activated your SIM card?

To check your balance, dial *#1345# and press the call button to see it onscreen or dial 5588 to listen to it. You can also see your balance when you log in to your MyLebara account online or via the app.

Are you connected to our network?

You should be able to see Lebara or Vodafone displayed on your phone screen. If you’re not connected to our network, try connecting manually.

  • Go to network settings
  • Select network selection or connectivity
  • Select manual network search
  • Reset your network settings by selecting a different network to Lebara
  • Repeat the manual network search and select Lebara or Vodafone as your network If this doesn’t work, we can help. Get in touch with our customer services team.

Are you connected to our network?

Remember to dial the international code, followed by the country code and the mobile or landline number (without the 0 in the beginning).

Did you insert your SIM card correctly?

Check your phone’s instructions or search online to see how to insert your SIM card.

Is your phone unlocked?

If your phone is locked to the mobile network you bought it from, contact them and ask them to unlock it for you.

Has your SIM card expired?

If you haven’t used your SIM card in the last 70 days, it will have been suspended. You have 14 days to top-up if you want to reactivate it.
After 84 days with no usage or top-up, you’ll need to get in touch with our customer services team to reactivate the SIM card. After 114 days with no usage or top-up, your SIM card will expire. It won’t be possible to re-activate the old number – but you can order a new, free SIM card here.
If you have been through these steps and your SIM card still isn’t working, you can order a new SIM here..