Why isn’t my SIM card working?

Last Updated:june 2022

If you have a smartphone, your SIM will activate as soon as you put it in your phone and switch ON. If you have a feature phone, dial 5588, your SIM card will be activated when you hear the automated voice.

If you are having problems using your SIM, do check a few simple things to resolve the issue.

Did you insert your SIM card correctly?

Check your phone’s instructions or search online to see how to insert your SIM card.

Is your phone unlocked?

If your phone is locked to the mobile network you bought it from, contact them and ask them to unlock it for you.

Do you have enough top up credit or plan allowance on your SIM card to make a call/ send a text or use internet?

You can check your balance when you log in to your MyLebara account online or via the app. Alternatively, dial *#1345# and press the call button to see it onscreen or dial 5588 and follow instructions to listen to it.

Are you trying to make an international call with your SIM?

Make sure you have enough international minutes or top credit to make a call your destination. Also remember to dial the international code, followed by the country code and the mobile or landline number (without the 0 in the beginning).

Has your SIM card expired?

If you haven’t used your SIM card in the last 90 days to make a call, send a text or browse the internet, you will need to add credit or buy a plan to resume services.Click her to buy new credit or add a plan.

After a further 365 days of no usage or top-up/plan purchase, your SIM would have expired, and you will need to order a new SIM Online or pick one up in-store.

If you have still not been able to find out why your SIM card is not working, you can chat with an advisor for help.