Passes terms and conditions
1. Conditions applicable to all Passes and Plans
2. Free SIM
3. Bolt-on Data
1. Conditions applicable to all Passes and Plans
1.1 The General Terms and Conditions of Lebara as well as the Mobile Terms and Conditions which can be viewed at https://mobile.lebara.com/gb/en/terms-and-conditions apply to this offers.
1.2 Plans can be purchase online at https://mobile.lebara.com/gb/en/pay-as-you-go and via SMS. To purchase via SMS top-up your Lebara UK number with the minimum top up amount corresponding to the corresponding price indicated in the table below and then text the corresponding opt-in keyword indicated in the table below to 38885 to benefit from such bundle.
1.3 Plans are subject to auto-renewal if you have sufficient credit. If you do not want your Plan to auto-renew, you need to unsubscribe by 6pm on the renewal day. You can opt out from the auto-renewal by texting the relevant opt-out keyword indicated in the corresponding table to 38885. Auto-renewal does not apply to Bolt-on data Passes and to some Lebara Country Passes, see the corresponding table.
1.4 You may purchase multiple plans at any time, the most recent plan purchased will auto-renew. When purchasing multiple plans, customers can accumulate upto 30GB data at anytime. After this cap, the customer must use their allowance to be eligible to buy more.
1.5 All Plan and Passes include free Lebara to Lebara UK calls and SMS.
1.6 All Lebara bundle allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute.
1.7 Passes and Plans that include minutes for calls made to non Lebara numbers can be made to both landlines and mobiles in the UK (landline calls are those made to area codes 01, 02 and 03 excluding Channel Islands and Isle of Man or calls to Premium Rate or Special numbers. Calls to 0800, 0845 or other “toll-free” numbers or calls to personal (070) numbers are too excluded).
1.8 Promotional call credit cannot be used to buy Plans or Passes.
1.9 No cash alternatives or alternative credits will be given.
1.10 Calls, SMS or data outside of any Plans or Passes will be charged at the standard PAYG rate.
1.11 Plans and Passes subject to this Terms may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.
1.12 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
1.13 For all passes, where a portion of your bundle is not consumed within the validity period the cash equivalent of the unused portion can be donated to the Lebara Foundation. Simply contact Customer Services to find out more.
1.14 You must only use our Services in accordance with our Fair Usage Policy.
1.15 Click here for the full details on all Lebara Plans and Passes:
2. Free SIM
The Free SIM offer is available through the Lebara UK website only. Customers must enter and submit the required details and the SIM card will be delivered no later than 7 business days later. Lebara reserves the right to withdraw or amend this offer at any time. Only a maximum of 2 SIM cards per customer address will be allowed.
3. Bolt-on Data
Lebara customers who are opted into a data bundle only (e.g. holders of a UK Plus, Data Pass, All In One or Flexi Plans) can purchase additional bite size data bolt-ons should they exceed their data usage under their existing pass. See the terms below for details