Promotions Terms and Conditions
1. Terms and Conditions Applicable to all Promotions
9. Refer & Earn exclusive promotion
1. Terms and Conditions Applicable to all Promotions
1.1 The Promoter is Lebara Mobile Ltd, 7th Floor, 2 Clove Crescent, East India Docks, E14 2BE
1.2 The General Terms and Conditions of Lebara as well as the Mobile Terms and Conditions (together, the “General Terms” which can be viewed at lebara.co.uk apply to all Lebara Promotions. In the event of a conflict between the terms and conditions of these promotion, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.
1.3 Promotions may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara.
1.4 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
1.5 All Lebara allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute.
1.6. Where promo codes are being used to avail a promotional offer, customer must create a MyLebara account to use the promo code. Any promo code can be used only once per customer, unless otherwise stated. Promotions must be redeemed within the time stated in the offer details and may require a minimum spend as given in the details of the promotion.
2. Advance Credit
2.1 When a Lebara PAYG UK customer runs out of mobile credit, they may receive a message from us offering advance credit grant to the value of up to £5, with a facilitation fee of up to £1.50. The offer message will clearly state the credit amount and the facilitation fee for the customer to accept.
2.2 Where a Lebara PAYG customer takes up the offer, the advance credit amount together with the applicable fee will be deducted from the PAYG UK customer’s next top up.
2.3 PAYG UK customers may accept the offered amount and applicable fee by texting ’GBP’ to 38885.
2.4 Eligibility subject to review and confirmation by Lebara.
2.5 Advance credit is valid for 30 days. If another top up is completed before the advance credit applied, the advance credit expiry will be reset.
2.6 Advance credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
2.7 Advance credit will appear immediately after it is applied to the PAYG account.
3. Tesco offers
3.1.1 Proposition launches 7th November 2016
3.1.2 Exclusive to customers purchasing a Lebara SIM pack in the following Tesco Stores in the United Kingdom: Tesco Extra, Tesco Superstore, Tesco Express, Tesco Metro (for purpose of these terms and conditions, “Customers”).
3.1.3 Applies to Pay as You Go Tops ups completed in the Tesco Stores as defined in clause 11A.2 above or online only on https://mobile.lebara.com/gb/en/topup by Customers (as defined in paragraph 11A.2 above).
3.1.4 Customers who make a £10 top up denomination or more will receive £10 free credit to make UK calls. If customer do 2 £5 top up the £10 free credit will not be applied. UK calls will be charged at 0.35p/min.
3.1.5 Promotion limited to the first 6 top ups only. Customers can receive maximum of up to £60 UK calls free (where each £10 top up or more being made will give £10 worth of UK calls free).
3.1.6 The £10 for free calls can only be used to make calls to UK landlines and mobiles (excluding premium calls). UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man. The rate charged will be at 0.35p/min for landlines and mobiles.
4. NUS Promotional
4.1 This promotion is open to any person resident in the United Kingdom who is eighteen (18) years of age or older at the time of entry and who is a registered NUS member with a valid NUS card at the time of the promotion. IF YOU ARE NOT A REGISTERED MEMBER OF THE NUS YOUR USE OF THE PROMOTIONAL OFFER WILL NOT BE VALID AND YOU WILL NOT BE ABLE TO TAKE ADVANTAGE OF THE OFFERED DISCOUNT. Employees of Lebara or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees’ families (being parents, children, siblings, spouses or life partners).
4.2 You may be asked to provide identification proving your eligibility before the discounted offer can be applied
4.3 To receive the NUS promotional discount, simply follow the standard Lebara online purchase journey at https://mobile.lebara.com/gb/en/topup, entering your NUS number in the promotional code area for the discount to then be applied. You must register a MyLebara account to be able to use promocodes.
4.4 The 10% discount can be applied to any online top-up or plan purchased by a valid participant. Use of the promotional offer constitutes full and unconditional acceptance of these Terms and Conditions. Lebara reserves the right to disqualify anyone who violates these Terms and Conditions.
4.5 Personal data which you provide when topping up may be used for future marketing activity by the Lebara Group if you do not opt-out (if applicable) at the point of entry. If you do opt-out, your personal data will be used by Lebara and agents acting on Lebara’s behalf only for the operation of applying the NUS discount.
4.6. Promotion may be withdrawn at any time at Lebara's discretion.
5. Discounted Plan promotion.
5.1 This promotion can only be redeemed by customers who have been selected for the offer and informed through an SMS by Lebara.
5.2 Promotional offer of the selected plan must be redeemed within 7 days of SMS communication.
5.3 Offer can only be used once per customer and cannot be combined with any other promotion.
5.4 Once redeemed, the promotional plan auto renews and the promotional plan is valid for 90 days or 2 renewals from date of redemption
5.5 After 90 days of the offer redemption ( or 2 renewals) the plan will be charged at the standard price applicable of £10 ( or price as applicable at time of renewal) unless terminated. To terminate, the customer can send ALL1*STOP to 38885 at any time. Any purchase made after termination of the promotional plan will be at standard price.
5.6 The promotional plan can be purchased at the discunted price only once per month. Any additional purchases made will be charged at standard price.
5.7. If the customer buys a different plan while on this promotional product, they will be automatically opted out of the promotional plan and the auto renewal will take place on the standard price of the most recent purchase.
5.8 Lebara maintains the right to change or withdraw this promotion at anytime at its own discretion.
6. Black Friday Promotion.
6.1 Black Friday Promotion is valid between 8th Nov – 3rd Dec 2021 (11.59AM) .
6.2 50% off is applied for 6 months from date of purchase of the plan .
6.3 Promotion is applicable for all new customers who buy a new SIM online along with an eligible plan.
6.4 If you change/ cancel the plan anytime during the promotional price validity of 6 months, standard rates of the plan as applicable will apply on reactivation.
6.5 Promotion cannot be combined with any other offer and is not eligible on products purchased via the Lebara Refer a Friend scheme.
6.6 All general terms and conditions apply.
7. Refer and Earn program
7.1. Users who sign-up and participate in Refer and Earn program will be able to introduce Lebara SIM Only plans to their friends and family by sharing their unique link. If the referred member successfully makes a purchase of SIM Only plan, then participant could be eligible for cash reward up to £50. Below rewards table will show how much can be earned per successful referral transaction. All other standard terms apply.
|
30-Day plan |
12-Months plan |
Reward |
|
3GB SIM Only Plan £5 |
3GB SIM Only Plan £4.5 |
£10 |
|
15GB SIM Only Plan £10 |
15GB SIM Only Plan £9 |
£20 |
|
6GB SIM Only Plan £10 |
6GB SIM Only Plan £9 |
£20 |
|
30GB SIM Only Plan £15 |
30GB SIM Only Plan £13.5 |
£30 |
|
30GB SIM Only Plan |
30GB SIM Only Plan |
£30 |
|
Unlimited SIM Only Plan £25 |
Unlimited SIM Only Plan £22.50 |
£40 |
|
Unlimited SIM Only Plan £30 |
Unlimited SIM Only Plan £27 |
£50 |
7.2. Below are the eligibility criteria of the program and all these rules must be for reward pay-out to participant
a. The referred member must use the unique link shared by the participant to initiate the purchase
b. The referred member must successfully complete their purchase of SIM Only plan listed here along with the new SIM card
c. The referred member must continually stay on the SIM Only plan for 60 days from activation and consecutively paid for 2 monthly cycles
7.3. If the referred member cancel, request for refund or discontinue the SIM Only plan within 60 days, then transaction will not be eligible for the cash reward.
7.4. You will be contacted on your registered email to notify if the transaction is eligible or rejected for the reward.
7.5. In some cases, it could take up to 10 days after referred transaction is eligible for reward pay-out.
7.6. Participants can transfer their Cash reward into UK bank or PayPal account. It can take up to 3 working days for money to be available in the UK bank account once participant has initiated the transfer.
7.7. There is no cap on number of referrals that participants can do.
7.8. If a referred member uses your unique link and perform more than one transaction and meet the eligibility criteria, then reward will be paid per unique transaction.
7.9. If your referred member made a purchase of a SIM Only plan and decided to downgrade their plan prior to renewal, then the reward will be based on the most recent SIMO plan they are active on. E.g. Referred member made a purchase of £25 SIM only plan and prior renewal, downgrades to the £10 SIM only plan, then reward will be based on £10 SIM only plan.
7.10. The Refer and Earn program is managed by Lebara’s partner Aklamio.
7.11. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
8. Winter Sale 2020-21
8.1. Promotion is valid between 24 Dec 2020 – 28 Feb 2021 (11.59PM) .
8.2. 50% off is applied for 3 months from date of purchase of an eligible plan together with a new free SIM online at lebara.co.uk .
8.3. If you turn off autorenewal or change/ cancel the plan anytime during the promotional price validity of 3 months, the discount will be lost. Standard rates of the plan as applicable will apply on reactivation.
8.4. Promotion cannot be combined with any other offer and is not eligible on products purchased via the Lebara Refer a Friend scheme.
8.5. All general terms and conditions apply.
9. Refer & Earn exclusive promotion
9.1. Promotion is valid until 1st April 2022 (11.59AM) if you have purchased via an exclusive referral (Refer & Earn programme) link.
9.2. 50% off is applied for 3 months from date of purchase of an eligible plan together with a new free SIM online at lebara.co.uk .
9.3. If you turn off autorenewal or change/ cancel the plan anytime during the promotional price validity of 3 months, the discount will be lost. Standard rates of the plan as applicable will apply on reactivation.
9.4. Promotion cannot be combined with any other offer. All Refer & Earn programme terms apply..
9.5. All general terms and conditions apply.
10. Amazon SIM sale terms
10.1. The SIM purchased on amazon.co.uk does not contain any credit or plan allowance. You will need to make a top up or purchase a plan separately at lebara.co.uk (or in-store) to use data or make calls/send texts after receiving your SIM.
10.2. The promotion of 50% off for first 3 months applies on all plans at lebara.co.uk, when you use promocode AMAZON at checkout. This code is exclusively for SIMs purchased via Amazon.
10.3. If you turn off autorenewal or change/ cancel the plan anytime during the promotional price validity of 3 months, the discount will be lost. Standard rates of the plan as applicable will apply on reactivation.
10.4. This promotion cannot be combined with any other offer.
10.5. All general terms and conditions apply.