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Promotions Terms and Conditions

1. Terms and Conditions Applicable to all Promotions

2. Number Transfer Promotion

3. Best Rates

4. Advance Credit

5. Tesco offers

6. NUS Promotional

7. Free PAYG Call Credit When You Top Up

8. Reward promotion

9. IBC Ticket promotion

10.UK 1 Plan at £1 instead of £10 Promotion

11. Lebara Student Competition

 

1. Terms and Conditions Applicable to all Promotions

 

1.1 The Promoter is Lebara Mobile Ltd, 25 Copthall Avenue, London, EC2R 7BP

1.2 The General Terms and Conditions of Lebara as well as the Mobile Terms and Conditions (together, the “General Terms” which can be viewed at lebara.co.uk apply to all Lebara Promotions. In the event of a conflict between the terms and conditions of these promotion, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

1.3 Promotions may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara.

1.4 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

1.5 All Lebara allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute.

 

2. Number Transfer Promotion

 

2.1 In order to qualify for £4 credit, customer should have successfully ported into Lebara from their previous network and subsequently made a top up of £5.

2.2 £4 call credit will be credited to the relevant SIM Card and may be used towards calls, SMS and/or MMS.

2.3 The £4 call credit will be credited no later than 72 hours after the first top up mentioned in point 1.

2.4 Please note that the number transfer promotion can be used in conjunction with other Lebara offers, schemes and rewards.

 

3. Best Rates

 

3.1 All Lebara UK customers except those on UK Plus/Flexi passes/AIO passes can at any time benefit from the Lebara Best rates subject to the following conditions.

3.2 You must top up whether on-line on https://mobile.lebara.com/gb/en/topup or in-store a minimum of £5 or above then on the same day as your top up, you must send an SMS opt-in i.e. send an SMS with the keyword ‘BEST’ to 38885 If you send this SMS after the day of your top up you will not be eligible to the Best Rates. Top ups done after the opt in will not be considered (even if such top ups are done on the same day as the opt in). Lebara will send a confirmation by SMS of the opt-in. The purchase will come from your PAYG balance.

3.3 If you do not top up but only send a free SMS with the keyword ‘BEST’ to 38885, you will not be eligible to the Lebara Best rates.

3.4 Provided you’ve opted-in in accordance with paragraph 3.2 above, after receiving confirmation, you can call on Lebara Best rates. The amount of the top up will determine for how long you can enjoy the Lebara Best rates (the “Validity Period”):

  • If you top up for £5 and opt in in accordance with paragraph 3.2 above, you can call at Lebara Best rates for a period of 7 days.
  • If you top up for a minimum of £10 or above and opt in, you can call at Lebara Best rates for a period of 30 days from the date of Lebara’s confirmation.
  • In case of multiple top ups done the same day before opt in, the Best Rate Validity Period will be the sum of the Validity Periods associated to each top up however it can never exceed more than 60 days. Top ups done after the opt in will not be considered (even if such top ups are done on the same day as the opt in).

3.5 To continue calling at Lebara Best rates after the expiry of the Validity Period you need to top up and opt in again as per the process described in para 3.2 above.

3.6 If you are a Lebara Mobile UK customer opted in to the Lebara Best rates, then you purchase a UK Plus/Flexi/AIO pass while you are on Lebara Best rates, you will not be able to continue enjoying the Lebara Best rates from the date of your purchase of UK Plus/Flexi/AIO pass: the UK Plus/Flexi/AIO pass will be applied.

3.7 If you are a Lebara Mobile UK customer opted in to the Lebara Best rates, you will automatically benefit from the Saver tariff for all other destinations than those included in the Best rates offer.

 

4. Advance Credit

 

4.1 When a Lebara PAYG UK customer runs out of mobile credit, they may receive a message from us offering advance credit grant to the value of up to £5, with a facilitation fee of up to £1.50. The offer message will clearly state the credit amount and the facilitation fee for the customer to accept.

4.2 Where a Lebara PAYG customer takes up the offer, the advance credit amount together with the applicable fee will be deducted from the PAYG UK customer’s next top up.

4.3 PAYG UK customers may accept the offered amount and applicable fee by texting ’GBP’ to 38885.

4.4 Eligibility subject to review and confirmation by Lebara.

4.5 Advance credit is valid for 30 days. If another top up is completed before the advance credit applied, the advance credit expiry will be reset.

4.6 Advance credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.

4.7 Advance credit will appear immediately after it is applied to the PAYG account.

 

5. Tesco Offers

 

5.1 Tesco Exclusive Lebara AIO £5 SIM

5.1.1 Exclusive £5 SIM, includes first month bundle. Lebara All in One plans include unlimited calls and SMS from Lebara UK to Lebara UK, UK and international minutes/SMS at the allowances stated to landlines and mobiles phone numbers (excl. the Channel Islands, Isle of Man and premium numbers). Standard PAYG rates will apply to non-selected destinations or outside the minutes allowance. Pass valid for 30 days from activation and Auto-renews. To unsubscribe, send relevant code followed by *STOP to 38885 (e.g AIO1*STOP) at least 3 hours before midnight on the day of expiry.

5.2 Tesco 1 Hour UK Calls Free When You Top UP £10.

5.2.1 Exclusive to customers purchasing a Lebara SIM pack in the following Tesco Stores in the United Kingdom: Tesco Extra, Tesco Superstore, Tesco Express, Tesco Metro (for purpose of these terms and conditions, “Customers”).

5.2.2 Applies to Pay as You Go Tops ups completed in the Tesco Stores as defined in clause 5.2.1 above or on-line only on https://mobile.lebara.com/gb/en/ by Customers

5.2.3 Customers who make a £10 top up will receive 1 hour free to make UK calls. Applied only to a £10 single denomination top up.

5.2.4 Customers can receive maximum up to 5 hours UK calls free (where each £10 top up being made will give 1 hour UK call free).

5.3.5 The 1 hour free can only be used to make calls to UK landlines and mobiles (excluding premium calls). UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.

5.3 Tesco Included £10 Free Call Credit When Bought With £10 Top Up

5.3.1 Proposition launches 7th November 2016 and lasts for 12 months.

5.3.2 Exclusive to customers purchasing a Lebara SIM pack in the following Tesco Stores in the United Kingdom: Tesco Extra, Tesco Superstore, Tesco Express, Tesco Metro (for purpose of these terms and conditions, “Customers”).

5.3.3 Applies to Pay as You Go Tops ups completed in the Tesco Stores as defined in clause 11A.2 above or online only on https://mobile.lebara.com/gb/en/topup by Customers (as defined in paragraph 11A.2 above).

5.3.4 Customers who make a £10 top up denomination or more will receive £10 free credit to make UK calls. If customer do 2 £5 top up the £10 free credit will not be applied. UK calls will be charged at 0.35p/min.

5.3.5 Promotion limited to the first 6 top ups only. Customers can receive maximum of up to £60 UK calls free (where each £10 top up or more being made will give £10 worth of UK calls free).

5.3.6 The £10 for free calls can only be used to make calls to UK landlines and mobiles (excluding premium calls). UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man. The rate charged will be at 0.35p/min for landlines and mobiles.

 

6. NUS Promotional

 

6.1 This promotion is open to any person resident in the United Kingdom who is eighteen (18) years of age or older at the time of entry and who is a registered NUS member with a valid NUS card at the time of the promotion. IF YOU ARE NOT A REGISTERED MEMBER OF THE NUS YOUR USE OF THE PROMOTIONAL OFFER WILL NOT BE VALID AND YOU WILL NOT BE ABLE TO TAKE ADVANTAGE OF THE OFFERED DISCOUNT. Employees of Lebara or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees’ families (being parents, children, siblings, spouses or life partners).

6.2 You may be asked to provide identification proving your eligibility before the discounted offer can be applied

6.3 To receive the NUS promotional discount, simply follow the standard Lebara online top-up journey at https://mobile.lebara.com/gb/en/topup, entering your NUS number in the promotional code area for the discount to then be applied.

6.4 The 10% discount can be applied to any online top-up by a valid participant. Use of the promotional offer constitutes full and unconditional acceptance of these Terms and Conditions. Lebara reserves the right to disqualify anyone who violates these Terms and Conditions.

6.5 Personal data which you provide when topping up may be used for future marketing activity by the Lebara Group if you do not opt-out (if applicable) at the point of entry. If you do opt-out, your personal data will be used by Lebara and agents acting on Lebara’s behalf only for the operation of applying the NUS discount.

 

7. Free PAYG Call Credit When You Top Up

 

7.1 Promotion runs until 30.06.2017

7.2 Applies to Pay As You Go Top ups completed online only.

7.3 Customers who top up will receive the free call credit, valid for the specified period, as below:

Top Up Free Call Credit Validity Period
£20 £10 (with auto top up) 30 days
£20 £5 (without auto top up) 30 days
£30 £10 (with auto top up) 30 days
£30 £5 (without auto top up) 30 days

7.4 the auto Top Up option can be turned off at any time. (You must register to My Lebara and open a My Lebara account).

7.5 If you complete another top up before your free call credit expires, your free call credit expiry will be reset.

7.6 Free call credit will only be applied for single denomination top ups only.

7.7 Free call credit can only be used for UK and International landline and mobile calls (excluding premium calls) as well as UK and International texts. UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.

7.8 Free Call Credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.

7.9 The free call credit will appear immediately after the top up is applied to the account.

7.10 Any call, text or data charges will be deducted first from the free call credit (unless you have a Pass, which takes priority).

 

8. Reward Promotion

 

8.1 Promotion applies from 14th March 2017 to 30th June 2017 for new customers only.

8.2 SIM Only products are excluded from this promotion

8.3 In order to use the gained credit, you need to accumulate a minimum of £10.

8.4 The gained credit will be displayed on your balance account after reaching the amount of £10.

8.5 Before reaching £10, the amount of accumulated credit can be seen via USSD or your MyLebara account.

8.6 The credit can be used to purchase top up, plan and passes.

8.7 You need to use the accumulated credit within 6 months of activation

9. IBC Promotion

9.1 The “IBC Tamizha ” prize draw (the “Prize Draw”) is open to all the first 100 customers to participate.

9.2 Tickets will not be exchanged by their monetary value.

9.3 Tickets are non-exchangeable, non-transferable and no cash alternative is offered.

9.4 The Promoters reserve the right to replace the Prize with an alternative Prize of equal or higher value if circumstances beyond Promoters control make if necessary to do so.

9.5 The winner may be required to participate in publicity related to the Prize Draw which may include the publication of their name and photograph in any media.

10. UK 1 Plan at £1 instead of £10 promotion

10.1 Promotion applies only for the first 1000 customers to subscribe.

10.2 Promotion is open to every Lebara mobile customers.

10.3 Promotion is limited to 1 subscription per customer and is valid for the 1st month only.

10.4 Terms and conditions for the UK 1 Plan applies and can be seen at https://mobile.lebara.com/gb/en/passes-terms-and-conditions.

11. £5000 Lebara student competition prizes draw

11.1 The Promoter is Lebara Mobile Ltd, 25 Copthall Avenue, London, EC2R 7BP.

11.2 The prizes draw is limited to one participation per customer. One customer cannot get more than one prize.

11.3 To enter the competition, you must register your SIM at ‘www.lebara.co.uk/students and Register’. You will automatically be entered into the competition after completing the registration.

11.4 Prizes are composed of: a. 4 iPhone 7 : £579 each b. 4 Ipads : £419 each c. 10 x £100 Lebara top up credit d. 10x Lebara Power Banks (portable mobile chargers)

11.5 Prizes will not be exchanged by their monetary value nor replaced

11.6 The monetary value of prizes is calculated at current availability with Lebara and may have reasonable variations.

11.7 The Promoters reserve the right to replace a prize with an alternative prize of equal or higher value if circumstances beyond Lebara’s control make it necessary to do so

11.8 Winners will be announced in week of 6th November 2017 by email or telephone number provided at time registration.