I’m having trouble making a call

Last Updated:May 2020
Do you have enough credit?

To check your balance, dial *#1345# and press the call button to see it onscreen or dial 5588 to listen to it. You can also see your balance when you log in to your MyLebara account online or via the app.
We recommend setting up a MyLebara account and downloading the Lebara app. Once you’ve registered your details, you can quickly and easily top-up, check your balance and keep track of your call history.
Making an international call?

Remember to dial the international code, followed by the country code and the mobile or landline number (without the 0 in the beginning).

Are you connected to our network?

You should be able to see Lebara or Vodafone displayed on your phone screen. If you’re not connected to our network, try connecting manually.

  • Go to network settings
  • Select network selection or connectivity
  • Select manual network search
  • Reset your network settings by selecting a different network to Lebara
  • Repeat the manual network search and select Lebara or Vodafone as your network
If this doesn’t work, we can help. Get in touch with our customer services team.