Customer service

Keeping your number

You already have a Lebara SIM card

Great! Then you can request to keep your old number right away. Fill out the form below to keep your old number.

warning icon

Please note: Do you want to transfer your number from an active subscription with another provider? If so, then you can only request to keep that number if your contract with your old provider is due to expire within four months.

You don’t have a Lebara SIM card yet

Have you not yet ordered a SIM card from Lebara? First, order one and we’ll send you your new Lebara SIM card for free. It will be delivered to you by PostNL and fits inside your post box.

Alternatively, you can pick up your free SIM card at any of our 9,000 retail outlets.

Number porting form

Where can I find the Lebara simcard number? (ICCID)
You can find this number on the simcard you received from Lebara by mail. 

Simkaarthouder

More information

You can request to keep your old number when your current subscription is due to expire within 4 months.

No, when you submit a request to keep your old number, we will take care of cancelling your subscription with your old provider for you.

Yes, you can. However, we recommend waiting until your old number has been transferred to your new SIM card. Otherwise, you will have two different phone subscriptions running at the same time, which means you have to pay for both.

To begin with, you need the phone number that you wish to keep. You'll also need the new SIM card that you receive from Lebara. And lastly, you'll need to pick a date for when you wish to transfer your old number to your new SIM card.

In some cases, the actual transfer may take place on a different date than the one you request. This might happen, for example, if the final day of your old subscription is on a different date than the transfer date you requested. In that case, we will inform you by email.

Yes, you can. Please contact our customer support in that case. If you decide that you do not want to keep your old number after all, you can cancel your request by calling our customer service no later than 2 working days before your scheduled transfer date.

You must have a Lebara SIM card in order to request to keep your old number. Once your old provider approves your request to transfer your old number, we will let you know the date on which your temporary number will be disconnected. You cannot use the Lebara SIM card with the temporary number unless you activate it first.