You can request number porting in these three situations:

• 1. Your subscription with another provider is about to expire. You can request to transfer your number to Lebara up to 4 months in advance. Your number will be transferred when your current subscription expires.
• 2. You have a contract with another provider that does not expire within 4 months. In that case, you can buy out your current contract and transfer your number to Lebara. Please note: you often have to pay extra to buy out your contract.
• 3. You keep your contract with your current provider and request a new contract with Lebara with number porting. That means you’ll have 1 telephone number with 2 contracts and pay 2 providers for a subscription.

No, when you submit a request to keep your old number, we will take care of cancelling your subscription with your old provider for you.

Yes, you can. However, we recommend waiting until your old number has been transferred to your new SIM card. Otherwise, you will have two different phone subscriptions running at the same time, which means you have to pay for both.

To begin with, you need the phone number that you wish to keep. You'll also need the new SIM card that you receive from Lebara. And lastly, you'll need to pick a date for when you wish to transfer your old number to your new SIM card.

In some cases, the actual transfer may take place on a different date than the one you request. This might happen, for example, if the final day of your old subscription is on a different date than the transfer date you requested. In that case, we will inform you by email.

Yes, you can. Please contact our customer support in that case. If you decide that you do not want to keep your old number after all, you can cancel your request by calling our customer service no later than 2 working days before your scheduled transfer date.

You must have a Lebara SIM card in order to request to keep your old number. Once your old provider approves your request to transfer your old number, we will let you know the date on which your temporary number will be disconnected. You cannot use the Lebara SIM card with the temporary number unless you activate it first.