Switching to Lebara is free of charge. Even if you choose a Prepaid SIM card. You never have to pay to keep your old number. Plus, we’ll even cancel your contract with your old provider for you. That saves you a lot of hassle.
Received your SIM card? Request right away to keep your old number. We’ll cancel your subscription with your old provider for you and transfer your number to your new Lebara SIM card. Then you can activate your new SIM card as soon as your number has been transferred. That way, you never pay double costs.
You can switch any time starting 120 days before your contract with your old provider expires. Do you have Prepaid? If so, then you can usually switch within just a few days.
Log in to your Lebara account on our website or in our app to switch to Sim Only any time. Don't have a Lebara account yet? When you're placing your order, simply let us know that you're switching from Lebara Prepaid to Sim Only.
The support was provided in a fast and professional way.
28 April 2022
Excellent service, very customer -oriented provider
29 April 2022
Had a telephone call with Lebara and the lady was very helpful and explained the whole process and guide me on the website what to do and also when I receive my SIM what I should do next. I received my SIM within a day and keeping my number was also a breeze, no hiccups. I would definitely recommend them, their service is tops.!
1 May 2022
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You can request number porting in these three situations:
No, when you submit a request to keep your old number, we will take care of cancelling your subscription with your old provider for you.
Yes, you can. However, we recommend waiting until your old number has been transferred to your new SIM card. Otherwise, you will have two different phone subscriptions running at the same time, which means you have to pay for both.
To begin with, you need the phone number that you wish to keep. You'll also need the new SIM card that you receive from Lebara. And lastly, you'll need to pick a date for when you wish to transfer your old number to your new SIM card.
In some cases, the actual transfer may take place on a different date than the one you request. This might happen, for example, if the final day of your old subscription is on a different date than the transfer date you requested. In that case, we will inform you by email.
Yes, you can. Please contact our customer support in that case. If you decide that you do not want to keep your old number after all, you can cancel your request by calling our customer service no later than 2 working days before your scheduled transfer date.
You must have a Lebara SIM card in order to request to keep your old number. Once your old provider approves your request to transfer your old number, we will let you know the date on which your temporary number will be disconnected. You cannot use the Lebara SIM card with the temporary number unless you activate it first.
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