Prepaid data and minutes

You will also have 4G coverage in the EU + Switzerland. In other countries you will make use of 3G. The actual upload and download speed is dependent on the device, the SIM, the local provider and the demand of the network.

You can use 4G almost anywhere in the Netherlands. Curious about coverage in the Netherlands? Check the cover card here.
Our theoretical download and upload speeds are:
Prepaid bundle: up to 25 Mbps download and up to 10 Mbps upload.
Prepaid credit: up to 10 Mbps download and up to 2 Mbps upload.
The actual speed depends on your device, location and how busy the network is. You will have 4G coverage internationally. The actual upload and download speed is dependent on the local provider.

Select *149# on your phone and then press the call button. You will then see your Lebara number appear on the screen. Your number is also on the back of the SIM package.

This is possibly caused by an invoice that has not yet been paid. Lebara then freezes your SIM. You will receive an e-mail with a link to pay as yet. If succesfull, your SIM will be activated again. Please, check your spamfolder as well for this particular e-mail.

Please find the instructions to set up the correct internetsettings here.

Why don't I have any 4G coverage?
Most likely your SIM is not 4G ready. Text ‘4G’ to 8800 and receive a message which indicates whether your SIM and device is 4G ready or not. Order a 4G SIM online with this link or fetch a SIM at one of our stores. When you have a 4G SIM, you can request a SIM Swap.

Press *100# on your phone and then your call button. Your Prepaid credit will be displayed on your screen. If you have a MyLebara account, you can also check your balance when you're logged on. You can also check it in the MyLebara App.

Go to top up and follow these steps: Log on or top up as a guest. Choose the product you want to top up and click enter. This leads you to a page where you can choose a payment option. You can pay using iDeal, Paypal or credit card. You will receive a confirmation e-mail when your top-up succeeds, and your top-up will be applied to your number instantly.

If you have used up your Prepaid plan you can choose for an additional Prepaid plan. The Prepaid additional call bundle can only be upgraded in addition to a current Prepaid plan with minutes in it. The Prepaid additional call bundle is valid until the end of the term of the Prepaid monthly plan. Rates are charged on a per-minute basis. All other calls, texts and mobile internet outside the plan are charged according to Lebara's standard rates from your regular calling credit. Not included are roaming and paid service and information numbers. These are charged according to the standard national rate. Lebara products are intended for personal use and may only be used for non-commercial purposes. No rights can be derived from this statement.

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