Customer service

Rate changes

Lebara changed its prepaid rates on 3 August 2021. Most rates became cheaper or stayed the same, but some went up. View the most important rates and rate changes per bundle below.


Lebara One


The cost of calls to mobile numbers in the Netherlands decreased from €0.12 to €0.09 per minute.


The cost of calls to mobile numbers in Bulgaria and Latvia decreased from €0.02 to €0.01 per minute.


The cost of calls to mobile and landline numbers in Poland, Romania and Lithuania stayed the same (€0.01 per minute).


The cost of calls to mobile numbers in the European Union (including Switzerland and Iceland) stayed the same or changed to €0.09 per minute. Rates for Cyprus, the Czech Republic, Estonia, Luxembourg, Norway and Denmark increased slightly. See the overview of all changes.


The connection fee for calling mobile and landline numbers in the European Union stayed the same or went up to €0.12. For the countries where the increase applied, the rate per minute also went down. This reduced the total costs. See the overview of all changes.


Calls to mobile and landline numbers outside the European Union changed for a number of countries. Rates for Morocco and Syria went up. See the overview of all changes.


Lebara 10 = 20


The cost of calling landline numbers in the Netherlands decreased from €0.15 to €0.12 per minute.


The cost of mobile internet changed to €0.15 per MB. For customers who bought their prepaid SIM card after 2017, this was an increase of €0.05 per MB. For customers who bought their prepaid SIM card before 2017, it was a decrease of €0.34 per MB.


The cost of calling landline and mobile numbers outside the European Union changed for a number of countries. Rates for Syria, St Maarten, Ethiopia and Tunisia went up. See the overview of all changes.


All in International bundels: Fair Use Policy


The Fair Use Policy for the All in International Bundles changed from 3000 to 1250 minutes.