Customer service

Modifying your bundle

If you’ve had your Sim Only subscription with Lebara for longer than 30 days, you can increase or decrease your Sim Only bundle each month using MyLebara. Did you accept our offer to renew your contract? If so, then it is not possible to modify your bundle.

What can I adjust?

This depends on the date you bought your subscription or your renewal date.

Your data bundle

Each month, you can increase or decrease your data bundle. You can choose from:

  1. 2GB + 50 mins/texts
  2. 5GB + unlimited mins/texts
  3. 7GB + unlimited mins/texts
  4. 10GB + unlimited mins/texts

These adjustments take effect starting on the first day of the following calendar month.

Your contract period

Do you have a monthly rolling subscription? You can always change it to a 24-month subscription. That's a lot cheaper, and you also get the first 2 months for free! You cannot change a 24-month subscription to a monthly rolling subscription.

These adjustments take effect starting on the first day of the following calendar month.

Unlimited calling to 44 countries

This option lets you make unlimited calls to 44 countries, including Singapore, Morocco, the United States and Thailand.

These adjustments take effect starting on the first day of the following calendar month.

Adjusting your bundle right away

You can modify your bundle using MyLebara or the MyLebara app.

This service can only be used by Lebara Sim-only customers who have a Sim Only contract for more than 30 days. Did you accept our offer to extend your contract? If so, then it is not possible to modify your bundle. You also cannot adjust your bundle if you haven't paid your invoices.

More information

This service can only be used by Lebara Sim-only customers who have a Sim Only contract for more than 30 days.

Requests should be done at least 24 hours before the end of the month. Requests recieved after this time will be processed in the following month.

For Sim Only plans purchased after June 2, 2020 you can easily (de)activate add-ons via the MyLebara environment. An add-on is activated immediately. Do you wish to deactiveTab the add-on again? Then this change will be made from the next calendar month.

No, it is not allowed to switch from 24 months to 1 month.

No, changing your bundle and activating add-ons will not impact your contract duration.

However, if you would like to transfer from a monthly rolling to a 24 months contract this will affect your contact end date.

Yes, you can cancel your request. After you have changed your bundle in the MyLebara environment, you can cancel your request by clicking on the 'Cancel changes' link. Cancelling your request will revert you back to your old plan. You can cancel your contract anytime, just make sure it has been submitted at least 24 hours before the end of the month.

Your current bundle will always remain applicable until the end of the month. On the first day of the new month, you will be able to use the new bundle as requesed.

In case you forget your password please click here and request a new password. It is also possible that you are using a old email address. Please make sure to use the email adress you signed up with to Lebara. If you still experience any issues? In that case, please contact customer service.

In the period that you are benefiting from the extension offer, you are not permitted to make a bundle change. In case you're in the last month of your 24 month contract, you are also not allowed to make a bundle change.

1. Perhaps you haven't paid your bill yet? If so, please pay the outstanding amount. Afterwards you can change your bundle again.
2. See the abovementioned question regarding retention
3. You have had your Sim Only bundle is for less than 30 days.

You can change your bundle to all bundles from the current range.