Lebara Mobile NL
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With Lebara Sim Only you always have flexibility. For example, choose for a Month More or a Month Less. Every month you can up- or downgrade your Lebara Sim Only subscription without extra charge. You can easily do this with MyLebara. So what's stopping you? Exactly: nothing! And find all the clarity you need in the frequently asked questions below. 

 

Frequently asked questions

For whom does this service apply to?
This service can only be used by Lebara Sim-only customers who have a Sim Only contract for more than 30 days.

Where can I change my bundle?
You can change your bundle in the
MyLebara environment. Requests for bundle changes cannot be submitted yet in the MyLebara app.

Which changes can I make to my Sim Only plan?
A month more or a month less? Upgrade or downgrade your subscription accordingly and choose one of the below add-ons:

  • Unlimited calling & texting
  • Unlimited calling & texting to 44 different countries
  • Double your 4G speed to 150 Mbps

May I also change the duration of the contract?
In case you have a 1 month contract, you can switch to the more affordable 24 month contract. It's not permitted to switch from a 24 month contract to a 1 contract.

How to (de)activate add-ons?
You can easily (de)activate add-ons via the MyLebara environment. You can (de)activate these add-ons whenever you want. An add-on is activated immediately. Do you wish to deactive the add-on again? Then this change will be made from the next calendar month.

Add-ons available for Sim Only plans purchased after June 2, 2020:

  • Unlimited calls and texts € 1 p/m
  • Unlimited calls and texts to 44 countries € 5 p/m
  • Double your 4G speed to 150 Mbps € 0.50 p/m

Add-ons available for Sim Only plans purchased before June 2, 2020:

  • Unlimited calls and texts to 44 countries € 5 p/m

When does a bundle change become active?
Requests should be done at least 24 hours before the end of the month. Requests recieved after this time will be processed in the following month.

Will the end date of my contact be changed when I change my bundle?
No, changing your bundle will not impact your contract duration.

Will Lebara charge me for changing my plan?
No, each change is free of charge at Lebara. Please be aware that your bundle price will change after making a change to you bundle.

Can I cancel my request to change my bundle?
Yes, you can cancel your request. After you have changed your bundle in the MyLebara environment, you can cancel your request by clicking on the 'Cancel changes' link. Cancelling your request will revert you back to your old plan. You can cancel your contract anytime, just make sure it has been submitted at least 24 hours before the end of the month.

What happens to my current SIMO bundlle if I request a change?
Your current bundle will always remain applicable until the end of the month. On the first day of the new month, you will be able to use the new bundle as requesed.

I am not able to log in to MyLebara, what should I do?
In case you forget your password please click here and request a new password. It is also possible that you are using a old email address. Please make sure to use the email adress you signed up with to Lebara. If you still experience any issues? In that case, please contact customer service.

Are you using an extension offer?
In the period that you are benefiting from the extension offer, you are not permitted to make a bundle change. In case you're in the last month of your 24 month contract, you are also not allowed to make a bundle change.

Why can I not request a change?
1. Perhaps you haven't paid your bill yet? If so, please pay the outstanding amount. Afterwards you can change your bundle again.
2. See the abovementioned question regarding retention
3. You have had your Sim Only bundle is for less than 30 days.

Can I change my bundle to any price plan?
You can change your bundle to all bundles from the current range. 

 

 Adjust your bundle yourself in the MyLebara environment:

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