Ready for 4G? Replace your SIM card

Benefits of a new Sim card: 

  • Super fast 4G internet 
  • Better reachability and call quality 
  • Fewer issues and failures 
  • Compliant with the latest security updates 
Number transferred? Credit as a thank you!
Step 1

Request a free SIM card

Of course, we want you to remain easily accessible. For that you will need a new 4G SIM card. Exchange your old SIM card for a new one, free of charge.

Step 2

Activate SIM card and transfer credit

Have you received your new SIM card? Place it in your phone and call 1244 to activate it. Then remove your old SIM card and click here to transfer your number. Your call credit and/or bundle will automatically be transferred to your new SIM card. 

Why do I need a new SIM card?

From April 1st, Lebara will continue to use the improved 4G network. This is safer, more stable and faster. Of course, we want you to remain accessible. For that, you need a new 4G SIM card. Swap your old SIM card for a new one free of charge.

Want to see if your phone is ready for 4G? Do the check here.

Will I remain reachable without 4G?

Of course you will! You will then automatically use the outdated 2G network. This has a number of limitations.

Slooooooow internet

Sending a Whatsapp message is possible, but images, music and videos cannot be handled by the outdated network. 

No simultaneous calling and internet

Internet, listening to music or using social media: as soon as you receive a call, your connection is lost.

Less secure connection

The outdated network does not receive any security updates. Your connection is therefore less secure.

In-store assistance

Can't figure it out? At selected Lebara shops they will be happy to help you replace your SIM card and transfer your number. Check the store locator to see which shops you can go to by ticking 'Replace SIM card'. Good to know: you will also receive the free credit even if you replace your SIM card at a shop. 

Frequently asked questions

Did you receive an email from us asking you to replace your SIM card, and did you do it within 10 days? Then we’ll give you free credit! You will receive this credit automatically when your number is transferred to a 4G SIM card. It can take up to 48 hours after your number has been transferred to see your added data, and it is valid for 29 days. You can check your credit at MyLebara or in the MyLebara app.

Text ‘4G’ to 8800. Within just a few minutes, you’ll receive a message telling you if your SIM card needs to be swapped out.

Then you’ll revert to using the 2G network. That means you will have no internet access, and your call audio quality will decrease.

The 2G network will remain active until at least April 2025. Using that network, you can only call and send text messages, and the call audio quality is lower.

Of course! You can easily transfer your current number to your new SIM card on this page.

We aim to transfer your number within 1 working day. When your old SIM signs off from the network, you will be able to use your old number on your new SIM within ten minutes. You can check your number by dialling *149#.

Your call credit and/or bundle will automatically be transferred to your new SIM card. 

Of course you will! You will then automatically use the outdated 2G network. This has a number of limitations. 

Slooooooow internet  

Sending an app is possible, but images, music and videos cannot be handled by the outdated network.  

No simultaneous calling and internet  

Internet, listening to music or using social media: as soon as you receive a call, your connection is lost.  

Less secure connection 

The outdated network does not receive any security updates. Your connection is therefore less secure.