STEP 1
LOST/STOLEN
Blocking your old SIM card
Is your SIM card stolen or lost? For your own safety, please contact us about this. We will then block your old SIM card to prevent it from being used unlawfully.
Is your SIM card lost, broken, stolen or not suitable for 4G? No problem. We’ll transfer your current Lebara phone number and credit to a new SIM card for you, free of charge. Your calling credit and/or bundles will automatically transfer to your new SIM card. Read more below to find out how.
STEP 1
LOST/STOLEN
Is your SIM card stolen or lost? For your own safety, please contact us about this. We will then block your old SIM card to prevent it from being used unlawfully.
STEP 2
Once your old SIM card has been blocked, you can pick up a new SIM card from a Lebara retail outlet near you or request one online. Either way, it’s always free of charge. And don't worry: there’s always a Lebara retail outlet in your neighbourhood.
STEP 3
Received your new SIM? Make sure you activate it first by calling to 1244 (free of charge).
STEP 4
Still in possession of your old SIM? In that case, you can activate your new SIM directly online. Lost your old SIM? If so, please contact our customer service.