Is your SIM card lost, broken, stolen or not suitable for 4G? No problem. We’ll transfer your current Lebara phone number and credit to a new SIM card for you, free of charge. Your calling credit and/or bundles will automatically transfer to your new SIM card. Read more below to find out how.
STEP 1
LOST/STOLEN
Is your SIM card stolen or lost? For your own safety, please contact us about this. We will then block your old SIM card to prevent it from being used unlawfully.
You can do this from Monday to Friday between 08:15 and 17:30, or on a Saturday between 10:15 and 15:30.
STEP 2
Once your old SIM card has been blocked, you can pick up a new SIM card from a Lebara retail outlet near you or request one online. Either way, it’s always free of charge. And don't worry: there’s always a Lebara retail outlet in your neighbourhood.
STEP 3
Once you receive your new SIM card, insert it into your phone and call 1244 to activate it right away.
STEP 4
Do you still have your old SIM card? Then you can immediately transfer your number and any remaining credit you have. If you no longer have your old SIM card, please contact us.
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