We are proud of our competitive rates for calling, texting and internet. And that we use the best tested network in the Netherlands. Discover for yourself and sign up for a Sim Only contract now. Still not convinced? If you cancel your contract within thirty days after activation via this, we will refund the full amount (excl. out of bundle costs) to your account without any hassle. Also if you switch from prepaid.

You can find more information on thi.

Text EXTRA to 8800 before you top up and for a limited time you will receive 3 times as much credit with a top-up of 10=30.

Text DATA to 8800 before you top up and you'll get double the data credit.

Text message NL to 8800 before you top up and you'll get extra data with a top up of All in NL (except All in NL €30).

Text message INTER to 8800 before you top up and you'll get extra data with a top up of All in International.

Changing your bundle

You can change your data bundle for free each month in MyLebara. Bundle changes take effect on the first day of the following month. You can activate add-ons (like Unlimited Calling & Texting) any time and they will take effect immediately. If you want to deactivate an add-on, you can do that any time in MyLebara as well. Any add-on you deactivate will stop working on the first day of the following month.

Read more about changing your bundle here.

Renewing your Sim Only bundle

In MyLebara or our app, you can always see your next renewal data and easily renew. You can renew up to 4 months before your current subscription expires. If you renew, you'll receive the first 3 months of your new Sim Only subscription for free. Of course, you can also renew at any of our retail outlets.

Cancelling

Do you want to cancel your Sim Only subscription and transfer your number to another provider? If so, then you do not need to cancel your subscription. Simply ask your new provider to transfer your number. They will take care of the rest.

Cancel without keeping your number

If you want to cancel your Sim Only subscription without transferring your number to another provider, you can take care of this yourself in MyLebara. Your SIM card and phone number will then automatically be switched back to Lebara Prepaid. After that, you can top up credit any time, if you wish.

You can cancel your subscription starting 4 months before the expiry date of your contract. Do you still have more than 4 months to go on your contract? Then please contact customer service.

Buy-out

You will pay a buy-out amount if you cancel your Sim Only subscription before your contract has expired. This includes the amount you owe for the remaining months of your contract, as well as monthly costs and any unpaid bills that you still owe. Contact our customer service to organise this.

Out-of-bundle rates

If your bundle is spent, you'll pay different rates. Check those charges on our rates page. You can always top up your credit, buy a data bundle or turn on unlimited calling and texting via MyLebara or the MyLebara app. That's a lot more affordable.

Maximum out-of-bundle charges

You can incur a maximum of 25 euros in out-of-bundle charges. After that, you can no longer make calls, send texts and use mobile internet. You can still receive calls and text messages. We will always notify you by text message when your balance is almost depleted.

For calls to service numbers (such as 0900 numbers) you pay extra. These are always outside your bundle and can be found under 'Out-of-bundle usage' on your invoice.

If you have purchased or renewed a 24-month Sim Only subscription before 14 July 2022, then other credits and rates apply. Check them here.

Always have your out-of-bundle charges under control

Would you like a little more control over your out-of-bundle costs? Then enable the data cap for €0.50 per month on MyLebara. With this extra option, you can't use mobile data when your data bundle runs out, and therefore never incur extra charges for data outside your bundle.

Inside the EU (plus Switzerland and the United Kingdom), you do not pay any extra costs for calling and sending text messages to other EU countries or using mobile internet. We always send you a text message to inform you when you have used 80% and 100% of your minutes, texts or data bundle. Have you used all your bundle? If so, then the out-of-bundle rate will apply to any services you use. You will be charged at this rate until you reach an out-of-bundle limit of 10 euros. After you reach this 10 euro limit, you can no longer call, send text messages or use data. Of course, you can still receive incoming calls and text messages.

Outside the EU, other rates apply. You can find these here.

Billing

Your bill is paid through direct debit. The amount is deducted from your bank account around the 23rd of each month. You can always view your bills in MyLebara or our app.

You get to decide when you activate your subscription and start paying. Please note that your first bill may be higher than your normal monthly amount. This is because you always pay the costs of your subscription (and connection charges) one month in advance. Of course, in the first month you only pay for the days you use your subscription. We settle this with your bill in the second month. For example, if you activate a subscription halfway through the month, you will only pay for the second half of the month. This difference is automatically deducted from your second bill.

Want to learn more about your bill? Find the bill explained here.

Change bank account number

If you want to change your account number, then fill in the contact form and upload a photo of your identity card/passport and new bank card. Note: cover up your citizen service number (BSN) and passport photo before sending.

Late on payment

Are you late on a payment? Pay your bill quickly and conveniently using iDeal. You can do this in MyLebara or by clicking the payment link that we sent you by email.

If you would like to know more about our SIM Only rates then take a look at our rates page.

How much will I get for a friend?

You'll each receive € 20 for a two-year subscription or € 20 for a monthly rolling subscription.

How do I receive the Refer and Earn promotion?

If your friend hasn't cancelled the subscription 30 days after activation, you'll receive an email from us with more information about when we will transfer the money to your account.

Can I share my link with everyone?

Of course! Your link is unique to you, and you decide which friends, family or colleagues to share it with.

Start saving with a 24-month Sim Only plan. For 6 months, you’ll receive a 50% discount on each of your monthly bills! You can adjust your data bundle and add-ons during these 6 months. For example, if you have 5 GB and unlimited calling for €5 and change your bundle to 10GB and unlimited calling, then you will pay €6,50 the next month. Check terms and conditions here.

You pay for the entire 3+1 bundlein advance. That means you only pay once for 3 months of credit. After 3 months, you get the 4th month completely free!

The 3+1 bundle is not valid in combination with Lebara prepaid promotions (such as extra data or with other bundle products), or with campaigns where you receive extra credit after sending a text message.

See lebara.nl/voorwaarden for a complete overview of the prepaid conditions.

There are plenty of ways to top up your credit. You can do so through online, the app or per sms. Or feel free to drop by at any of our 9.000 stores.

Do you want to know how much credit you have left? Dial 1244 and select option 2. You can also check your credit in MyLebara and in the app. app. You'll find more information about checking your remaining credit here.

Credit from Lebara never expires. However, you must either top up your credit, make a call, send a text message or use mobile data once every 90 days.

If you do not do this, your services will be blocked. After that, please top up your credit within 30 days or else your number will be permanently disabled. This is stated in Article 3.6 of the General Terms and Conditions.

Calling & texting

Do you want to use your Prepaid service to call from the Netherlands to another country? If so, then you will need one of the following Prepaid products:

• - 10=30
• - Lebara One
• - All in International

With the All in International bundle, you can call and send text messages from the Netherlands to 44 other countries for the same rate as you pay inside the Netherlands. You cannot call or send text messages to countries that are not included in your bundle.

Mobile internet With Prepaid, you can use mobile data anywhere in the European Union (including Switzerland and the United Kingdom) for the same low rates as at home in the Netherlands.

Travelling outside the EU? Outside the EU, you can only use mobile data if you have 10=30 or Lebara One. You will also be charged different rates for this.

Want to learn more about our Prepaid rates? Learn more about it here.

Switching from Lebara Prepaid to Sim Only is super easy. Choose your subscription and add-ons and then click ‘Order’. After that, you can immediately specify whether you want to switch and keep using your existing Prepaid SIM card and phone number.

As soon as your order is complete, we’ll send you an email with an activation link. Once you click the activation link, you can immediately start using your new Sim Only bundle. This is simply added to your old SIM card. Did you choose to receive a new phone number? If so, then you will receive a letter from us in the post, containing your new SIM card.

Find out more about switching from Prepaid to SIM Only here.

Activating Prepaid

Dial 1244 for free to activate your Prepaid SIM card.

Activating Sim Only

To activate your Sim Only plan, open the email we sent you after you placed your order. Click the activation link to activate your subscription and SIM card. If you didn't receive that email, please check your spam folder. Once your SIM card is activated, your subscription starts. If you chose to transfer your old number to your new subscription, then please wait to activate your subscription on the day your number has been transferred.

If your SIM card is lost, broken, stolen or not suitable for 4G then we will transfer your current Lebara phone number and credit to a new SIM card for free.

Replacing your SIM card

Request a new SIM card here or pick one up at a shop. Follow the steps on this page to transfer your data.

Blocking your SIM Card

Is your SIM card lost or stolen? Please contact us immediately so we can block your old SIM card and replace it with a new one.

Pincode, pukcode and ICCID

Your PIN code, PUK code and ICCID are on the card your SIM card comes in. Have you lost this card? You can always request these codes from customer services.

Checking your own number

You can check your number by dialling *149#. Your number will now appear in the screen.

3-in-1 SIM card

There are different types of SIM cards. That's why when you purchase a SIM card from Lebara, you will receive three different sizes: standard (1), micro (2) and macro (3). This means you always have the right SIM card for your device at hand. You'll find the different sizes on the back of the SIM card holder and you can press out the right size.

Dial 1233 to set up and listen to your voicemail.

Switching voicemail on or off

Don’t want to use voicemail? To switch your voicemail on, dial 12331 or text 'AAN' to 1233. To switch your voicemail off, dial 12339 or text 'UIT' to 1233.

From another country/phone

To listen to your voicemail outside the Netherlands or from a different phone, call +31612001233. Then enter your Lebara phone number and PIN. This is only possible when you've already configured your voicemail in the Netherlands.

You’ll find more information about voicemail here.

While you are in one call, you can still simply receive and answer other calls. That means you never have to worry about missing an important call. You can choose whether to answer or reject incoming calls. You can also choose between ending your current call or switching back and forth between 2 calls at once.

Dial *43#to switch this service on or off.

To change the language of the emails and text messages you receive from us, please contact our customer service. Sim Only customers can choose English or Dutch. Prepaid customers can choose English, Dutch or Polish.

Are you going to call customer service? Then from now on you won't have to answer the security questions to check your identity. This allows us to respond to you even faster.

You will receive a 6-digit personal PIN code by SMS when you call. Enter this code when prompted in the menu. If you haven't requested a PIN yet, then we can immediately arrange this for you the next time you call. Your PIN will be sent automatically from now on.

Your PIN is generated automatically and cannot be viewed by our staff. Never share your PIN with anyone. If you lose your PIN, then a member of staff can resend it to you.

Inside the Netherlands, Lebara uses the reliable, superfast KPN 4G network. The actual speed of your connection depends on your device, your SIM card, the local provider and the volume of traffic on the network.

This map shows the coverage in your area.

Phase-out of the 3G network

On 1 April, KPN deactivated the outdated 3G network to make more room for the 4G network. This network is a lot faster, more stable and safer. Due to the adjustments to the network, it is possible that you may experience temporary interruption.

To make use of the 4G network, you will need a 4G SIM card and a 4G device. Don't have a SIM card or are you using a phone that is not suitable for 4G? Then you will automatically use the 2G network. You cannot make calls and use the internet at the same time on this network.

Sim Only

The standard speed of your Sim Only subscription is up to 75 Mbps download and 25 Mbps upload. In MyLebara you can activate an add-on (for 50 cents per month) to double your mobile internet speed to a maximum of 150 Mbp. This add-on is activated immediately. If you deactivate it, the change will take effect on the first day of the next month.

Prepaid

10=30 and Lebara One offer maximum connection speeds of 10 Mbps (download) and 2 Mbps (upload) All in NL, All in International and data bundles offer maximum connection speeds of 25 Mbps (download) and 10 Mbps (upload).

Insert your SIM and switch on your phone. Your phone should automatically select the correct internet connection settings. If not, you can select the settings manually. Go to the APN settings on your phone and type in ‘internet’. Restart your phone. After that, the correct settings should be automatically selected.

On 31 March the outdated 3G network will be obsolete. Lebara will then continue on the improved 4G network. It is safer, more stable and faster. So, switch 4G on now in your phone settings. Need help? Check out our handy tool.

Shipping

You usually receive your order within 2 working days. Shipment is always free of charge. Has it been more than 3 business days and you still haven't Have you already received your new SIM? If so, then please contact our customer service customer service.

Cancelling your order

Want to cancel your order? Contact our customer service and please have your order number to hand.

If you placed your order online or over the phone, you can cancel for free any time within 14 days of activating your Sim Only subscription. We will charge you for any costs that you incurred during that time for calling, sending text messages or using data.

Switching to Lebara is super easy. After placing your order you request number transfer yourself. You can request to transfer your old number free of charge if your contract with your current provider is due to expire within the next 4 months. We'll cancel your contract with your old provider for you. This way, you don't incur any double costs and you can always be reached.

Does your current contract not expire within the next 4 months? Leave your details here to receive a notification when you can switch.

Switching to Lebara is super easy. Choose Sim Only or Prepaid and tell us right away if you want to keep your old number. We'll cancel your contract with your old provider for you. This way, you don't incur any double costs and you can always be reached.

Sim Only

You can transfer your old number for free. When placing your order, you can choose whether you want to keep your old number. We will then send you an email with a link to the online form you need to fill out to transfer your old number.

You can only request to transfer your old number if your contract with your current provider is due to expire within the next 4 months. As soon as your number has been transferred, we will send you a text message. After that, you can activate your subscription by clicking the activation link we emailed you. Be sure to check your spam folder in case you don't receive our emails right away.

Prepaid

First, order your new Lebara SIM card for free. Then, request to transfer your old number We’ll send you a text message to let you know when your number has been transferred. After that, dial 1244 to activate your new SIM card.

You must be at least 18 years old to sign up for a SIM Only plan. There is no minimum age for Prepaid.

When setting up your subscription, choose the option for a business subscription. After that, enter the name of your company. Click here to find out more, or get started right away with the business subscription that’s right for you.

With MyLebara, you can top up your account at any time and you have insight into your costs and usage. Creating an account is easy and gives you access to our super convenient MyLebara app.

Forgot password
Did you forget your MyLebara password? No problem! On the login page you can easily request a new password by clicking 'forgot password'. We'll send you a link to reset your password.

Forgotten your username? Please contact Customer Service.

Lebara offers refurbished phones in collaboration with Recommerce. All Recommerce smartphones are unlocked, certified and undamaged, and all data has been deleted. They have been checked and extensively tested.

Do you have a question or need help with your refurbished phone? Then please contact Recommerce’s customer service.

For the Lebara Benefits Club we gather the very best deals with discounts of up to 55%. Exclusively for Lebara customers. To order a deal, you need a MyLebara account. If you don't have one yet, create it here. After 48 hours you will get access to the Benefits Club.

The Lebara Benefits Club is managed by Loyaltydeals. If you have a question about a deal or order, you can reach Loyaltydeals via email at [email protected]