Are you calling while abroad? You can call and text from any country in the EU (except Netherlands) to other Europea countries. That means your phone works exactly the same in Germany or France as it does in the Netherlands. Receiving calls within the EU is also included.

Outside the EU, other rates apply, as shown here.

Your plan includes calling and texting to any phone number in the Netherlands. Do you want to make calls to numbers outside the Netherlands? If so, try using our add-on that gives you Unlimited Calling & Texting to 44 countries. This add-on lets you call and send text messages as often as you like to all EU countries, plus Canada, China, Hong Kong, Iceland, India, Israel, Liechtenstein, Malaysia, Morocco (landlines only), Norway, Singapore, South Africa, South Korea, Switzerland, Thailand, Turkey (landlines only) and the United States.

You can easily (de)activate this add-on in MyLebara.

We're sorry to hear that you cannot make phone calls. First, make sure you’re dialing the correct country code when making your call. For instance, if you are trying to call 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you using the correct country code but still unable to make a call? Try switching your phone off and then on again. Your SIM will then attempt to reconnect to the mobile network.

Still not working? Go to your phone’s network settings and try selecting the local network manually.

If it’s still not working, please contact us. You can call us or send us your question through Twitter, Facebook or our live chat.

When you are inside the EU, you can call, text and use data at your plan’s usual rates. This is subject to our Fair Use Policy. Are you travelling outside the EU? When using your phone outside the EU, other rates will apply.

Calling internationally from the Netherlands

Do you have a Prepaid plan and want to make international calls from the Netherlands? To call internationally, you’ll need one of these bundles:

- 10 = 20

- One

- All in International

Our All in International bundle lets you call and text to 44 countries at the same rates as our domestic rates. You cannot call or text to countries that are not included in this bundle.

Calling while abroad You can use your phone to make calls while travelling anywhere in the EU, just as you would use it in the Netherlands. The bundles 10 = 20, One, All in International and All in NL let you call and send text messages to any number in the EU and use mobile data at your usual rate. Are you outside the EU? Then you can only use 10 = 20 and One for calling, texting and data. Different rates also apply in that case.

Some bundles are subject to our Fair Use Policy.

We're sorry to hear that you cannot make phone calls. Please check to make sure your plan includes calling while abroad. With Prepaid, to make calls to an EU number while travelling abroad in the EU, you will need either 10 = 20, One, Data plans, All in International or All in NL. Are you outside the EU? If so, then you will need 10 = 20 or One to make calls. Different rates also apply.

Do you have one of these bundles but still cannot make calls while abroad? If so, then please make sure you’re dialling the correct country code when making your call. For example, if you’re trying to call 0612345678 from outside the Netherlands, be sure to dial either 0031612345678 or +31612345678.

Are you using the correct country code but still unable to make a call? Try switching your phone off and then on again. Your SIM will then attempt to reconnect to the mobile network.

Still not working? Try going to your phone’s settings and searching manually for a mobile network.

If it’s still not working, please contact us. You can call us or send us your question through Twitter, Facebook or our live chat.

We're sorry to hear that you cannot send text messages while abroad. First, make sure you’re dialing the correct country code when making your call. For instance, if you are trying to text to 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you using the correct country code but still unable to text? Try switching your phone off and then on again. Your SIM will then attempt to reconnect to the mobile network.

Still not working? Then go to your phone settings and try to manually select a network.

If it’s still not working, please contact us. You can call us or send us your question through Twitter, Facebook or our live chat.

SIM Only lets you send text messages to foreign phone numbers. Our rates are shown here.

Have you selected our add-on that gives you Unlimited Calling & Texting to 44 countries? If so, then texts are included in your bundle. This add-on lets you call and send text messages to all EU countries, plus Canada, China, Hong Kong, Iceland, India, Israel, Liechtenstein, Malaysia, Morocco (landlines only), Norway, Singapore, South Africa, South Korea, Switzerland, Thailand, Turkey (landlines only) and the United States.

No. Receiving texts abroad is free of charge.

We're sorry to hear that you cannot send text messages while abroad. Please check to make sure your plan includes calling while abroad. With Prepaid, to text to an EU number while travelling abroad in the EU, you will need either 10 = 20, One, Data plans, All in International or All in NL. Are you outside the EU? If so, then you will need 10 = 20 or One to make calls.

Do you have one of these bundles but still cannot text while abroad? Then First, make sure you’re dialing the correct country code when making your call. For instance, if you are trying to text to 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you using the correct country code but still unable to text? Try switching your phone off and then on again. Your SIM will then attempt to reconnect to the mobile network.

Still not working? Try going to your phone’s settings and searching manually for a mobile network.

If it’s still not working, please contact us. You can call us or send us your question through Twitter, Facebook or our live chat.

Do you use Prepaid and want to send texts from the Netherlands to a foreign phone number? If so, then you will need either 10 = 20, One or All in International.

All in International lets you send international texts for the same rates as inside the Netherlands. You cannot text to countries that are not included in this bundle.

No. Receiving texts abroad is free of charge.

You can call, send text messages and use data anywhere in the EU, exactly as you do when you’re in the Netherlands. Outside of the EU other rates apply.

Have you (nearly) used up all the credit in your bundle? You can always buy additional calling and data credit in MyLebara online or the MyLebara app.

If you do not top up your bundle with additional credit, you can still make calls for a rate of 12 cents per minute and use data for a rate of 10 cents per MB. These out-of-bundle rates apply until you reach a €10 spending cap. After that, we will temporarily block your SIM to prevent you from accidentally running up an excessive phone bill.

We always send you a notification text when you’ve used 80% and 100% of your data limit.

We do not sell special data-only bundles for use abroad. But don’t worry, you can still use the data bundle from your Lebara plan anywhere in the EU and the UK, exactly as you do at home. Are you travelling outside the EU? If so, then please check our rates here.

No, but we always send you a notification text when you’ve used 80% and 100% of your data limit. Once you’ve used up your bundle, a different rate will apply: 12 cents per minute for calls and 10 cents per MB for data.

These out-of-bundle rates apply until you reach a €10 spending cap. After that, we will temporarily block your SIM to prevent you from accidentally running up an excessive phone bill.

Yes, of course! Simply switch data roaming on or off in your phone’s data roaming settings.

When travelling in the EU, the UK and Switzerland, your device is connected to the 4G network. If you travel outside the EU, your device will connect to the 3G network. The maximum connection speed varies depending on the type of device you have, your local provider and the amount of traffic on the network.

With Prepaid, you can also use data anywhere in the EU at our regular, low-priced domestic Dutch rates. You will need either 10 = 20, One, Data plans, All in International or All in NL.

Are you outside the EU? If so, then you can only use data if you have either 10 = 20 or One. Different rates apply as well.

You can call, send text messages and use data anywhere in the EU and the UK, exactly as you do when you’re in the Netherlands. Make sure to check our Fair Use Policy.

You can find the rates outside the EU here.

You can use your SIM Only plan anywhere in the EU and the UK exactly as you do inside the Netherlands. Some bundles are subject to our Fair Use Policy.

Outside the EU, different rates apply, as shown here. You can check your data usage any time, using the MyLebara app. Plus, we always send you a notification text when you’ve used 80% and 100% of your data limit.

Tip: Connect to WiFi networks whenever possible to reduce your mobile data usage.

With the SIM Only plan, your mobile data works in all EU countries and the UK exactly the same as it does in the Netherlands. This is subject to our Fair Use Policy applies.

Have you (nearly) used up all the credit in your bundle? You can always buy additional calling and data credit in MyLebara online or the MyLebara app.

If you do not top up your bundle with additional credit, then the following out-of-bundle rates apply: 12 cents per minute for calls and 10 cents per MB for data. These out-of-bundle rates apply until you reach a €10 spending cap. After that, we will temporarily block your SIM to prevent you from accidentally running up an excessive phone bill.

We always send you a notification text when you’ve used 80% and 100% of your data limit.

You can use your SIM Only plan anywhere in the EU and the UK exactly as you do inside the Netherlands. The bundles 10 = 20, One, Data plans, All in International or All in NL let you call and send text messages to any number in the EU and use mobile data at your usual rate.

Are you outside the EU? Then you can only use 10 = 20 and One for calling, texting and data. Different rates also apply in that case.

Some bundles are subject to our Fair Use Policy.

Inside the EU and the UK, you can use your Prepaid bundle exactly as you do in the Netherlands without any additional charges. Some bundles are subject to our Fair Use Policy.

Outside the EU you can only use 10 = 20 or Lebara One. Also other rates apply for data roaming. Check the rates in our roaming tool.

Be sure to keep an eye on how much data you use while roaming. You can check your data usage any time in the MyLebara app.We’ll send you a text message when you’ve used 80% of your data limit. Turn off data roaming and/or mobile data on your phone and try to connect to local WiFi networks instead whenever possible.

We’re happy to hear you’d like to switch to Lebara. It’s super easy to switch. Go here to select your plan and add-ons. You can also let us know right away if you want to keep your old number. Once your number has been transferred, you can start calling, texting and using data. We’ll cancel your old contract for you. That way, you won’t pay extra and everyone can still reach you.

Switching from Prepaid to SIM Only is a breeze. Select your plan and add-ons and click 'Order'. You can also let us know right away if you want to keep your current Prepaid SIM and phone number.

Once your order is completed, we’ll send you an email with an activation link. As soon as you click on the link, you can start using your new SIM Only plan. This means you can keep your old SIM and phone number. Would you rather have a new telephone number? Then we’ll send you a letter with your new SIM.

For more information on switching from Prepaid to SIM Only, click here.

You must have a Dutch bank account number to sign up for a SIM Only subscription.

If you don’t have a Dutch bank account but still want to call, text and use data at low rates without any hassle, then check out Prepaid.

You can pay for Prepaid using iDeal, Dotpay, Sofort, PayPal and credit card.

You can easily switch to Lebara Prepaid yourself. First, order your new free SIM. If you order on a working day before 8 p.m., you’ll receive it the next day.

Changing to a new phone number? If so, then activate your new SIM by calling 1244. Remember to also purchase calling credit and the bundle of your choice.

Do you want to keep your old number? Request to keep your numberfirst. We’ll let you know as soon as your number has been transferred. Then you can activate your new SIM by calling 1244.

Switching from SIM Only to Prepaid is easy. You can keep your old SIM card or choose to receive a new one.

If you want to keep your old phone number:

First order your free new SIM. If you order on a working day before 8 p.m., you’ll receive it the next day. Then equest to keep your number. We’ll let you know as soon as your number has been transferred. Then you can activate your new SIM by calling 1244.

If you don’t want to keep your old phone number:

Simply cancel your existing subscription in MyLebara or by calling our customer service.

Already cancelled your existing subscription? Order your new free Prepaid SIM. Activate the SIM by calling 1244, and then select your credit or bundle.

You can easily top up your credit or purchase a low-priced bundle. Pay using iDeal, Dotpay, Sofort, PayPal or a credit card.

Yes, but you will need a separate email address to use for each additional SIM Only subscription.

You can sign up for your new subscription through our website.ou can let us know straight away whether you want to keep your old number or not.

Once your number has been transferred, you can start calling, texting and using data. We’ll cancel your old contract for you. That way, you won’t pay extra and everyone can still reach you.

You can decide the start date for your new plan. Once your order is completed, we’ll send you an email with an activation link. As soon as you click on the link, we’ll activate your card and you can start calling, texting and using data.

Did you request to keep your old number? If so, then activate your subscription on the same day that your number is transferred.

Are you ready to start calling, texting and using data for a low price right away? Then go to our website and request a Prepaid SIM with calling credit or a bundle.

Do you prefer to top up your credit or order a bundle later? Then order a free Prepaid SIM.

You can order up to five SIM cards using the same postal address. You can use the same address for Prepaid as well as SIM Only SIM cards. Would you rather have a second SIM Only SIM card? If so, then you will need to use a separate email address when ordering this.

Is your SIM broken or not 4G-compatible? No problem. We’ll transfer your current Lebara phone number and credit to a new SIM for you, free of charge.

First, please request a new SIM. Have you already received your new SIM? Follow the steps on this page om de gegevens over te zetten.

While we are processing your request your old SIM will remain active. As soon as you lose reception on your old SIM, your new SIM has been activated. Then, you can simply throw away your old SIM. Remember to transfer all your contacts from your old SIM to your new device or SIM.

There are 3 types of SIM:

mini SIM (mainly used in older phones)
micro SIM (standard with all new smartphones)
nano SIM (consisting of only the microchip itself).

The Lebara SIM gives you all three in one, so it is always compatible, no matter what type of phone you have.

To activate your new SIM, call 1244. Are you using SIM Only? If so, then click the activation link in the email we sent you when you completed your order.

Did you request to keep your old number? If so, then activate your subscription on the same day that your number is transferred.

If you choose not to keep your old number, you will get a new one. Do you prefer to keep your old number? If so, then please let us know when placing your order on our website. Your temporary new number will expire once your old number is transferred.

You must be at least 18 years old to sign up for a SIM Only plan. There is no minimum age for Prepaid.

At Lebara, everyone is welcome. That means we never perform any credit checks.

Sim Only

When placing your order, please let us know if you want to keep your old number. We’ll email you a request form to fill out and return. As soon as your number has been transferred, we’ll send you a text to let you know. You can then immediately start calling, texting and using data with your new SIM Only plan.

We’ll cancel your old contract for you. That way, you won’t pay extra and everyone can still reach you.

Prepaid

First order a free Lebara SIM. Then request to keep your old number. We’ll send you a text message to inform you once your old number is transferred. Then you can activate your new SIM by calling 1244.

You can request to keep your old number when your current subscription is due to expire within the next 120 days.

Did you accidentally enter the wrong date or phone number on your request form? No worries. Just contact our customer service.

We’re that sorry your request was declined. Please note that you can only request to keep your old number when your current subscription is due to expire within the next 120 days.

We send you a text message to confirm that you are the owner of the phone number you wish to keep. If you do not respond to this text, we cannot transfer your number. Did you forget to respond? If so, then please resubmit your request.

Below are some other reasons why your request might have been declined, and what you can do to try again:

There is already an outstanding transfer request for this number.

Please contact your current provider. Ask them to cancel the outstanding transfer request. Then you can submit a new request to keep your old number.

The number you submitted and the ICCID/SIM number do not match.

In this case, the details you submitted during your request were incorrect. Check the details and submit your request again.

This number is no longer listed with the provider or has already been disconnected. Please contact your current provider.

Would you rather get a Changing to a new phone number? Simply contact our customer service.

Do you have a SIM Only contract and want to change to a new provider? There’s no need to cancel your subscription. Simply request to keep your phone number when you sign up with your new provider. They’ll take care of the rest for you.

If you do not use online banking, you can simply order your SIM Only plan over the phone. You can reach us on working days between 9 a.m. and 5 p.m. on +31 (0)20 894 5548.

Did your payment fail to complete? If so, then please place your order again. If you ordered a SIM Only plan, your account is already activated. That means you do not need to create a new account.

At Lebara, everyone is welcome. That's why we don't run credit checks.

You must have a Dutch bank account number to sign up for a SIM Only subscription.

If you don’t have a Dutch bank account but still want to call, text and use data at low rates without any hassle, then check out Prepaid.

You can pay for Prepaid using iDeal, Dotpay, Sofort, PayPal and credit card.

Did your payment fail to complete? If so, then please place your order again. If you ordered a SIM Only plan, your account is already activated. That means you do not need to create a new account.

At Lebara, everyone is welcome. That's why we don't run credit checks.

If you order on a working day before 8 p.m., you’ll receive it the next day.

Has it been more than 3 business days and you still haven't Have you already received your new SIM? If so, then please contact our customer service customer service.

No, shipment is always free of charge.

Is your SIM broken or not 4G-compatible? No problem. We will transfer your current Lebara phone number and credit to a new SIM.

First, order a new SIM. Have you received your new SIM? Follow the steps at this page to transfer your account details.

Your old SIM will still work while we are transferring your data. As soon as you lose reception on your old SIM, your new SIM has been activated. Then, you can simply throw away your old SIM. Remember to transfer all your contacts from your old SIM to your new device or SIM.

There are 3 types of SIM:

mini SIM (mainly used in older phones)
micro SIM (standard with all new smartphones)
nano SIM (consisting of only the microchip itself).
The Lebara SIM gives you all three in one, so it is always compatible, no matter what type of phone you have.

ODial 1244 for free to activate your Prepaid SIM. If you are using SIM Only, click the activation link in the email we sent you when you completed your order. By clicking the link in the email, you activate your SIM. Didn’t receive our email? Be sure to check in your spam folder. Your plan starts as soon as your SIM is activated. Did you request to keep your old number? If so, then please wait until we notify you that your number has successfully been transferred before you activate your SIM.

Your SIM ID (ICCID) is found inside your starter pack.

Your SIM ID (ICCID) is found inside your starter pack.

This depends on what type of phone you have. Usually, you can change the PIN in your phone’s settings. Can’t find the right setting? Check your phone’s user manual.

Your PUK code can be found on the card that your SIM came with.

Please contact our customer service. To help us serve you more quickly, please have your order details (order number and address) at hand. Your order can be cancelled for free within 14 days of us receiving it. You will still be billed for any calling, texting or data you have already used.

Please contact our customer service. To help us serve you more quickly, please have your order details (order number and address) at hand. Your order can be cancelled for free within 14 days of us receiving it. You will still be billed for any calling, texting or data you have already used.

You can activate your calling, texting and data bundle yourself. You will find activation instructions in your order confirmation email. This gives you full control over your bundles, and you will only be charged after you activate them.

When you have an active prepaid SIM, you can easily top up your own bundle or calling credit. We connect your SIM to your top-up so you can start calling, texting or using data right away. Is your SIM not active yet? Please Please call 1244 to activate it. Afterwards, you can top up your bundle or calling credit. Are switching to Lebara from another provider and keeping your old number? If so, then please wait until we notify you that your number has successfully been transferred before you activate your SIM.

Calling credit, texts and bundle add-ons are valid from the first day of the month until the last day. Did you activate your SIM some time during the month? If so, then we'll apply these costs to your second bill, which means that your first bill will be lower than usual.

No, it is not possible to carry over calling credit, texts, internet data and additional extras.

Great news: Lebara credit has no expiry date. Just make sure to keep in mind that your sim card has to be used at least once every 90 days with a payed service in order to remain activated. After that you have 30 days to do a top-up and re-active your number.

We're sorry to hear that you cannot make phone calls. Please check the following:

- Are there any outstanding bills that have led to temporarily freezing your number?

- Are you currently abroad? Use our roaming tool > to check if you are connected to the right network.

- Perhaps the problem is with your phone? Have you tried inserting your SIM into another phone?

- Is it a coverage problem? If you are in a location with poor coverage (such as a remote area or inside a heavily insulated building), you may be unable to make calls.

- Are you using the right service? Especially if you are travelling abroad, you will need to ensure that your plan allows you to make calls.

If none of these answers apply, please contact customer support. You can call us or send us your question through Twitter, Facebook or our live chat.

Vervelend dat je geen bereik hebt. Check eerst even of je telefoon niet op vliegtuigstand staat. In deze modus ben je namelijk niet verbonden met een mobiel netwerk.

Staat vliegtuigstand uit en heb je nog geen bereik? Dat kan ook liggen aan slechte dekking, bijvoorbeeld in de natuur of in een goed geïsoleerd pand. Kijk bijvoorbeeld even of je buiten of bij een raam wel verbinding hebt met het netwerk.

Het kan ook liggen aan je toestel. Om dit uit te sluiten is het slim om je simkaartje in een ander toestel te proberen.

Ben je in het buitenland? Check met onze roaming tool of je met het juiste netwerk bent verbonden. Nog steeds problemen? Neem dan contact met ons op.

Calls to 0800 numbers are always free of charge.

Calls to 085X, 088X, 14XXX and 116X numbers are charged at the usual rate for your prepaid credit or bundle. That means it does not cost extra to call these numbers.

Do you want to call a 0900*, 0906*, 0909*, 084*, 087* or similar service number? If so, If so, then additional charges may apply. You will always be notified of the charges at the start of a call.

With a SIM Only subscription, you’ll pay these charges through an outside-of-bundle credit that is capped at €10. If you still have any remaining Lebara One credit, this will be used first for these additional charges. The call will cut off as soon as you reach the out-of-bundle credit limit or use up your credit.

Are you using Prepaid? If so, If so, then your remaining Lebara One or 10 = 20 credit will be used for these additional charges. The call will cut off as soon as you use up your credit.

Vervelend dat je niet kan worden gebeld. Hopelijk staat hier de oorzaak tussen:

- Staat je telefoon op de juiste stand? Als je toestel op vliegtuigstand of ‘niet storen’ staat, kan je niet worden gebeld.

- Ben je in het buitenland? Check dan met onze roaming tool of je wel op het juiste netwerk zit.

- Ligt het aan je toestel? Kom hierachter door het met je simkaart in een ander toestel te proberen.

- Ligt het aan de dekking? Soms zorgt slechte dekking of een goed geïsoleerd huis ervoor dat je op bepaalde plekken niet kan bellen.

Lukt het nog steeds niet? Neem dan contact met ons op. Je kunt ons bellen of je vraag stellen via de live chat, Twitter of Facebook.

Most types of phones allow you to block specific phone numbers. Check the optional settings for the phone number you wish to block. Cannot find it? Try checking your phone’s user manual. Would you like a Changing to a new phone number? Go here > to learn about options for swapping out your SIM.

Have you used up your calling credit for the month? No problem! You can purchase additional credit to make calls, send text messages and use data at low rates. SIM Only customers who signed up after 2 June 2020 can also activate our Unlimited Calling add-on in MyLebara. This add-on will be activated immediately.

No, you cannot convert unused text credit into additional calling credit or vice versa. This means that you will not gain additional minutes of calling by sending fewer text messages, or vice versa.

Lebara’s standard spending limit is €10. You'll receive a text message notification when your credit is almost used up. The out-of-bundle rates apply when you use services (calling, texting or data) beyond the limits set in your bundle. The first €10 you overspend will be added to your plan. When you reach the €10 limit, we'll temporarily freeze your account to prevent you from accidentally incurring a high phone bill. Check the MyLebara app to easily track your usage.

Yes. When you have almost used up your call, text or data bundle, you’ll receive a notification by text. If your bundle is fully used up, our out-of-bundle rates will apply.

You can easily track your usage using MyLebara or the MyLebara app. However, sometimes there is a slight delay in tracking your real-time usage (for example, when you're abroad).

We're sorry to hear that you cannot receive text messages. Please check the following:

- Is your phone in the right mode? If flight mode is switched on, you will be unable to receive calls.

- Is it a coverage problem? If you are in a location with poor coverage (such as a remote area or inside a heavily insulated building), you may be unable to make calls.

- Perhaps the problem is with your phone? Have you tried inserting your SIM into another phone?

- Are you currently abroad? Use our roaming tool > to check if you are connected to the right network.

Are you still not able to receive any text messages? please contact customer support. You can call us or send us your question through Twitter, Facebook or our live chat.

We're sorry to hear that you cannot send text messages. Please check the following:

- Are there any outstanding bills that have led to temporarily freezing your number?

- Are you currently abroad? Use our roaming tool > to check if you are connected to the right network.

- Perhaps the problem is with your phone? Have you tried inserting your SIM into another phone?

- Is it a coverage problem? If you are in a location with poor coverage (such as a remote area or inside a heavily insulated building), you may be unable to make calls.

- Are you using the right service? Especially if you are travelling abroad, you will need to ensure that your plan allows you to make calls.

If none of these answers apply, please contact customer support. You can call us or send us your question through Twitter, Facebook or our live chat.

The maximum length for a text message is 160 characters. If your text is longer than 160 characters, it will still be sent as one message but you will be charged the price of two messages for sending it. Note: If you use emojis or special symbols (such as ë, ï, û etc.), then the maximum length of one text message is 70 characters.

TAN codes let you log in securely online (for example, with your bank). TAN codes are sent by text message. Are you not receiving TAN codes that you have requested? Please get in contact with the company that you are attempting to log in with.

When placing your order, select unlimited calls and text messages. You can also simply switch on this option in MyLebara.

Lebara lets you send messages to paid text services, but prevents you from receiving them to protect you from unexpected costs.

Lebara makes use of the trusted coverage of KPN. On this map you can check the coverage in your area.

We’re sorry you do not have any reception. First, make sure your phone is not switched to flight mode. Your phone cannot connect to any mobile network when flight mode is switched on.

Do you still not have any reception, even when flight mode is switched off? Perhaps there is poor network coverage in your current location. This might happen if you are in a remote area or inside a heavily insulated building. Try standing outside or near a window and see if your phone has reception then.

Sometimes, your device itself may be the cause of the issue. To rule this out, can you try using your SIM in a different device and see if it connects?

Are you currently abroad? Use our roaming tool > to check if you are connected to the right network.

Still not working? Then please contact us. You can either call us or ask us your question through live chat, Twitter or Facebook.

You can call, text and use data anywhere in the EU for the standard rates included in your bundle. Make sure to check our Fair Use Policy.

You can call, text and use data anywhere in the EU for the standard rates included in your bundle.

Are you travelling outside the EU? When using your phone outside the EU, other rates apply.

Your bundle lets you call and text to all EU countries. Receiving calls within the EU is also included in this bundle.

Are you currently abroad? You can call and text to any country in the EU. That means you phone works exactly the same in Germany or France as it does in the Netherlands.

When using your phone outside the EU, other rates will apply. You can check those here.

Do you regularly make calls to numbers outside the Netherlands? If so, try using our add-on that gives you Unlimited Calling & Texting to 44 countries. This add-on lets you call and send text messages as often as you like to all EU countries, plus Canada, China, Hong Kong, Iceland, India, Israel, Liechtenstein, Malaysia, Morocco (landlines only), Norway, Singapore, South Africa, South Korea, Switzerland, Thailand, Turkey (landlines only) and the United States.

You can easily (de)activate this add-on in MyLebara.

We're sorry to hear that you cannot make phone calls. First, make sure you’re dialing the correct country code when making your call. For example, if you’re trying to call 0612345678 from outside the Netherlands, be sure to dial either 0031612345678 or +31612345678.

Are you using the correct country code but still unable to make a call? Try switching your phone off and then on again. Your SIM will then attempt to reconnect to the mobile network.

Still not working? Go to your phone’s network settings and try selecting the local network manually.

If it’s still not working, please contact us. You can call us or you can ask your question through Twitter, Facebook or our live.

SIM Only lets you send text messages to international phone numbers. You can check the rates here.

Have you selected our add-on that gives you Unlimited Calling & Texting to 44 countries? If so, then your bundle will include international text messaging and calling to all EU countries, plus Canada, China, Hong Kong, Iceland, India, Israel, Liechtenstein, Malaysia, Morocco (landlines only), Norway, Singapore, South Africa, South Korea, Switzerland, Thailand, Turkey (landlines only) and the United States.

Do you have Prepaid and want to send text messages to international numbers? You can only do so with either 10 = 20, One or All in International. With All in International, you can send text messages to 44 different countries for the same rates as domestic texts. You cannot text to countries that are not included in this bundle.

We're sorry to hear that you cannot send text messages while abroad. First, please check to make sure you are using a bundle that includes international text messages. To text to an EU number while travelling abroad in the EU, you will need either 10 = 20, One, All in International or All in NL. Are you currently abroad? If so, then you will need 10 = 20 or One to text.

First, make sure you’re dialing the correct country code when making your call. For instance, if you are trying to text to 0612345678 while you’re abroad, make sure to dial either 0031612345678 or +31612345678.

Are you using the correct country code but still unable to text? Try switching your phone off and then on again. Your SIM will then attempt to reconnect to the mobile network.

Still not working? Try going to your phone’s settings and searching manually for a mobile network.

If it’s still not working, please contact us. You can call us or send us your question through Twitter, Facebook or our live chat.

No, there is no charge for receiving text messages while you are abroad.

Your subscription may be cancelled for various reasons.

Is it possible that you have an outstanding phone bill that you have not paid yet? If automatic billing (direct debit) is unsuccessful, we will email you a payment request including a link to make your payment online. If the amount is transferred within seven days, you can continue to use your plan. If you fail to do so, your SIM will be blocked. Then, you will be unable to make or receive calls until we receive your payment. To avoid delays in payment, make sure you have sufficient funds in your account and that you have provided us with your correct bank account details. After a failed direct debit attempt, you may have to contact your bank to reauthorise direct debit for future payments.

Your account may be suspended for various reasons:

- Your account will be suspended in case of suspected fraudulent activity.

- Your account will be suspended if you request for us to discontinue service.

- Your account will be suspended if we receive multiple complaints against you.

Your subscription may be cancelled for various reasons. Your account could have been cut off because:

- Your account has been inactive, this happens after 90 days without topping up.

- Your account will be suspended in case of suspected fraudulent activity.

- Your account will be suspended if you use our services for commercial purposes.

- Your account will be suspended if we receive multiple complaints against you.

Some phone service providers may put a SIM lock on the phones they issue. Then, the phone can only be used in combination with a SIM from that provider. If you have had a subscription for more than one year, you can request your (former) provider to send you a code to deactivate the SIM lock.

Insert your SIM and switch on your phone. Your phone should automatically select the correct internet connection settings. If not, you can select the settings manually. Go to the APN settings on your phone and type in ‘internet’. Restart your phone. After that, the correct settings should be automatically selected.

By connecting to a WiFi network, you can access the internet on your phone without using your data bundle. It’s a good idea to connect to the WiFi network whenever you are in places where you frequently spend time (such as at home, at work or at a friend’s house). Switch to WiFi by going to your phone's settings and selecting the WiFi network you wish to connect to. Usually, a password is required. If the WiFi connection is unstable, most phones will automatically switch to the 4G mobile data connection instead. If you do not want to switch automatically to 4G, switch off the mobile data connection on your phone when using WiFi.

Your data bundle starts on the day you activate your SIM or SIM Only plan.

No. However, with Lebara, you can choose a Prepaid Dataplan, which you can top up once a month.

Yes. Go here to top up your data. Your additional data will be available until the end of the month.

Yes. Through this link or via the MyLebara App. Download the app here.

By connecting to a WiFi network, you can access the internet on your phone without using your data bundle. It’s a good idea to connect to the WiFi network whenever you are in places where you frequently spend time (such as at home, at work or at a friend’s house). Switch to WiFi by going to your phone's settings and selecting the WiFi network you wish to connect to. Usually, a password is required. If the WiFi connection is unstable, most phones will automatically switch to the 4G mobile data connection instead. If you do not want to switch automatically to 4G, switch off the mobile data connection on your phone when using WiFi.

You can check your data usage any time though MyLebara online or using the MyLebara app. Also check your phone bill for details about your data usage.Also check your phone bill for details about your data usage.

We always send you a notification text when you’ve used 80% and 100% of your data limit.

You can easily track your usage using MyLebara or the MyLebara app. However, sometimes there is a slight delay in tracking your real-time usage (for example, when you're abroad).

Is your SIM not compatible with 4G? No problem. We’ll transfer your current Lebara phone number and credit to a new SIM for you, free of charge. First, please request a new SIM. Have you already received your new SIM? Follow the steps on this page to transfer your data. Your old SIM will still work while we are transferring your data. As soon as you lose reception on your old SIM, your new SIM has been activated. Then, you can simply throw away your old SIM. Remember to transfer all your contacts from your old SIM to your new device or SIM.

Insert your SIM and switch on your phone. Your phone should automatically select the correct internet connection settings. If not, you can select the settings manually. Go to the APN settings on your phone and type in ‘internet’. Restart your phone. After that, the correct settings should be automatically selected.

Go to your phone settings and switch ‘Mobile Data’ on or off.

Not all devices are 4G-compatible, but most smartphones are. Not sure about yours? Search online to see if your device is compatible with 4G.

When travelling in the EU, the UK and Switzerland, your device is connected to the 4G network. Are you travelling outside the EU? Then you’ll automatically switch to the 3G network. The maximum connection speed varies depending on the type of device you have, your local provider and the amount of traffic on the network.

With Lebara, 4G is automatically included in your plan. You don’t have to pay extra to use 4G.

Lebara gives you access to KPN’s reliable, high-speed 4G network in the Netherlands. When travelling in the EU and Switzerland, your device is also connected to the 4G network. Are you travelling outside the EU? Then you’ll automatically switch to the 3G network. The maximum connection speed varies depending on the type of device you have, your local provider and the amount of traffic on the network. You can modify your data bundle yourself in MyLebara. Did you sign up for your subscription before 2 June 2020? If so, then your standard speeds are 25 Mbps (download speed) and 10 Mbps (upload speed). Did you sign up for your subscription after 2 June 2020? If so, then your standard speeds are 75 Mbps (download speed) and 25 Mbps (upload speed). In MyLebara, you can also activate an add-on to double your connection speed to 150 Mbps for just 50 cents a month. This add-on will be activated immediately. If you deactivate it, then that will take effect at the beginning of the following month.

Insert your SIM and switch on your phone. Your phone should automatically select the correct internet connection settings. If not, you can select the settings manually. Go to the APN settings on your phone and type in ‘internet’. Restart your phone. After that, the correct settings should be automatically selected.

Insert your SIM and switch on your phone. Your phone should automatically select the correct internet connection settings. If not, you can select the settings manually. Go to the APN settings on your phone and type in ‘internet’. Restart your phone. After that, the correct settings should be automatically selected.

By connecting to a WiFi network, you can access the internet on your phone without using your data bundle. It’s a good idea to connect to the WiFi network whenever you are in places where you frequently spend time (such as at home, at work or at a friend’s house). Switch to WiFi by going to your phone's settings and selecting the WiFi network you wish to connect to. Usually, a password is required. If the WiFi connection is unstable, most phones will automatically switch to the 4G mobile data connection instead. If you do not want to switch automatically to 4G, switch off the mobile data connection on your phone when using WiFi.

If you never want to make calls or send text messages, but still want to use the internet on your device, then a Prepaid data-only bundle is a great choice. Most data plans are valid for a full month, except the 500 MB bundle, which is valid for 28 days. The bundles activate immediately after purchase and are linked to the registered SIM. Good to know: You can also use Lebara data plans for your laptop or tablet. Check out our full offer here.

By connecting to a WiFi network, you can access the internet on your phone without using your data bundle. It’s a good idea to connect to the WiFi network whenever you are in places where you frequently spend time (such as at home, at work or at a friend’s house). Switch to WiFi by going to your phone's settings and selecting the WiFi network you wish to connect to. Usually, a password is required. If the WiFi connection is unstable, most phones will automatically switch to the 4G mobile data connection instead. If you do not want to switch automatically to 4G, switch off the mobile data connection on your phone when using WiFi.

You can easily track your usage using MyLebara or the MyLebara app. However, sometimes there is a slight delay in tracking your real-time usage (for example, when you're abroad).

Your actual internet speed depends on several factors. These include the type of device you have, and the network coverage in your location. Here are the normal connection speeds Lebara offers:

10 = 20 and Lebara One:

- Download speed 10Mbps

- Upload speed 2Mbps

Prepaid bundle:

- Download speed 25Mbps

- Upload speed 10 MBps

When you are abroad, these speeds may vary depending on your local network coverage.

Dial 1244 for free to activate your Prepaid SIM. If you are using SIM Only, click the activation link in the email we sent you when you completed your order. By clicking the link in the email, you activate your SIM. Didn’t receive our email? Be sure to check in your spam folder. Your plan starts as soon as your SIM is activated. Did you request to keep your old number? If so, then please wait until we notify you that your number has successfully been transferred before you activate your SIM.

Is your SIM broken or not 4G-compatible? No problem. We will transfer your current Lebara phone number and credit to a new SIM.

First, please order a new SIM. Have you received your new SIM? Follow the steps to transfer your account details.

Your old SIM will still work while we are transferring your data. As soon as you lose reception on your old SIM, your new SIM has been activated. Then, you can simply throw away your old SIM. Remember to transfer all your contacts from your old SIM to your new device or SIM.

There are 3 types of SIM:

mini SIM (mainly used in older phones)
micro SIM (standard with all new smartphones)
nano SIM (consisting of only the microchip itself).
The Lebara SIM gives you all three in one, so it is always compatible, no matter what type of phone you have.

Your SIM’s PIN is found inside your starter pack or on the SIM card itself.

Your PUK code can be found on the card that your SIM came with.

Your SIM ID (ICCID) is found inside your starter pack.

This depends on what type of phone you have. Usually, you can change the PIN in your phone’s settings. Can’t find the right setting? Check your phone’s user manual.

You cannot change your PUK code. Have you lost or forgotten your PUK code? Please contact our customer service to request a new one.

Some phone service providers may put a SIM lock on the phones they issue. Then, the phone can only be used in combination with a SIM from that provider. If you have had a subscription for more than one year, you can request your (former) provider to send you a code to deactivate the SIM lock.

Your account may be suspended for various reasons:

- If your account becomes inactive and you do not top it up for 90 days, it will be suspended.

- Your account will be suspended in case of suspected fraudulent activity.

- Your account will be suspended if you use our services for commercial purposes.

- Your account will be suspended if we receive multiple complaints against you.

Your subscription may be cancelled for various reasons.

Is it possible that you have an outstanding phone bill that you have not paid yet? If automatic billing (direct debit) is unsuccessful, we will email you a payment request including a link to make your payment online. If you transfer your payment within seven days, your service will resume. If you fail to do so, your SIM will be blocked. Then, you will be unable to make or receive calls until we receive your payment. To avoid delays in payment, make sure you have sufficient funds in your account and that you have provided us with your correct bank account details. After a failed direct debit attempt, you may have to contact your bank to reauthorise direct debit for future payments.

Your account may be suspended for various reasons:

- Your account will be suspended in case of suspected fraudulent activity.

- Your account will be suspended if you request for us to discontinue service.

- Your account will be suspended if you use our services for commercial purposes.

- Your account will be suspended if we receive multiple complaints against you.

To block your SIM (in case of theft, for example), please contact our customer service

Dial 1233 to set up your voicemail. Say your name, enter a welcome message and set a PIN code. Finished? Now you can call 1233 to access your voicemail. To switch off your voicemail, text ‘UIT’ to 1233. You will then receive a confirmation that your voicemail has been switched off. To reactivate voicemail, text ‘AAN’ to 1233. You will again receive a confirmation.

The cost of voicemail depends on your bundle. With Lebara One, the rate is 10 cents per call to voicemail. With 10 = 20 the rate is 20 cents per call to voicemail.

Yes, you can. To do this, you will need your voicemail PIN, which you create when you call your voicemail for the first time. To access your voicemail from abroad or from a different phone number, dial +31 (0)6 1900 1233. Then enter your Lebara phone number and voicemail PIN code.

Dial #31# before you dial the number you want to call. Then, your number now won’t be visible to the person you are calling.

No, call forwarding cannot be used on your number.

Yes you can! Download Whatsapp in the Playstore if you use Android, or check the Appstore if you have an iPhone. You need internet to use Whatsapp.

With a mobile group conversation or a call waiting option you can call with multiple people at the same time.

- Outgoing calls: the initiator calls the participants at an agreed upon time.

- Expanding: During a phone call, the initiator calls up several additional people and adds them to the conversation.

Outgoing calls & expanding can be used in combination with each other. So a participant can always call in at a later stage or be added to the conversation. A maximum of five participants applies, including the initiator. Note: it is not possible to organize a group conversation while you’re abroad.

With our Call Waiting service you can answer an incoming call while you’re already in the middle of another phone conversation.

You can choose to decline this incoming call, or you can answer it and either end the other call or switch between the two conversations.

This service can be activated by dialing *43# plus dial button and it can be deactivated by dialing #43# + dial button.

We're sorry to hear that you cannot log in to your account. Please make sure you are entering your phone number without any spaces or symbols (like this: 0612345678).

What could help is clearing your temporary internet files (cache). If that does not work, try resetting your password. Click ‘Request a new password’ and follow the instructions.

Still Can’t find the right setting? Please contact our customer service.

Your password should be at least eight characters long. Note: Add a symbol or an upper-case letter to your password to make it more secure.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings', scroll down and you'll find the option 'Change password'.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change the first and last name. Remember to save your changes.

If you want to change the bank account number linked to your account, please contact our customer service.

Je kunt al je persoonsgegevens gemakkelijk wijzigen op MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your email address. Remember to save your changes.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your address details.

Are you sure you don't want to receive any emails from us? Log into MyLebara.

Go to 'My Account' and click 'Settings'. Under 'Contact preferences', you'll find the option to unsubscribe from our emails.

You can always view your invoices in MyLebara.

Go to 'My Account' and scroll to 'Invoices'. Here, you’ll find all your monthly phone bills.

The MyLebara app for Android and the app for iPhone is ideal for topping up your credit, checking your usage and account details, and staying up to date with our latest promotions.

Want to check your credit? Call *100#. You can also easily check your credit in MyLebara or in the MyLebara app.

Great news: Lebara credit has no expiry date. Just make sure to keep in mind that your sim card has to be used at least once every 90 days with a payed service in order to remain activated. After that you have 30 days to do a top-up and re-active your number.

There are plenty of ways to top up your credit:

You can do so through MyLebara, the app or per sms. Or feel free to drop by at any of our 9.000 stores

Yes, of course! Feel free to drop by at any of our 9,000 stores. Find the one closest to you.

Through the MyLebara App, you can set a bottom limit for topping up. Whenever your credit goes below the limit you have set, we will automatically top up credit for you. To use this feature, you must connect a payment method with your account. To verify your payment method, we will charge a small amount to it. This amount will be reimbursed within three days.

To use this service, you must have topped up your Prepaid credit (One or 10=20) at least once before. You can turn off automatic top-up any time.

Log in op MyLebara en ga naar 'Mijn account'. Scrol vervolgens naar het kopje 'Rekeningen'. Hier vind je elke maand je Sim Only factuur.

You can always view your invoices in MyLebara. Go to 'My Account' and scroll to 'Invoices'. Here, you’ll find all your monthly phone bills.

Your first bill contains your connection costs and the first month’s costs for your SIM Only plan.

On your first bill, you may be charged more than the amount you pay for your standard monthly plan. This is because at Lebara you always pay one month in advance. If you've started your plan midway through the month, you'll see a full monthly amount charged to your bank account. Don’t worry though: on your next bill, we’ll calculate the days in which your plan was not yet activated and subtract them from the second invoice amount.

The one-time €15 activation fee covers your SIM Only plan, your SIM and administration costs for setting up your MyLebara account.

Nobody likes unpleasant surprises. Have you checked to see if you used more data, made more calls or sent more texts than your bundle includes? Or have you made phone calls while travelling abroad, or calls to special service numbers? You can check your usage in MyLebara.

Have you used up all the credit in your bundle? The out of bundle rates apply.

Calling costs 12 cents per minute
Texting costs 12 cents per message
Data costs 10 cents per MB

These out-of-bundle rates apply until you reach a €10 spending cap. After that, we will temporarily block your SIM to prevent you from accidentally running up an excessive phone bill.

You can always go to MyLebara to top up your credit with favourable rates.

Your invoice is paid through automated billing (direct debit). The amount is deducted from your bank account around the 23rd of each month.

In MyLebara, you can view your invoices and see which costs are billed.

The one-time €15 activation fee covers your SIM Only plan, your SIM and administration costs for setting up your MyLebara account.

Our IBAN number appears on your monthly bill.

Your IBAN number is your bank account number. You can find this on your debit card, bank statement or when you log in to your online banking.

At Lebara you can pay with iDEAL. Is there a temporary outage? Try again later.

We debit your monthly phone bill amount around the 23rd of each month.

No, this date is applicable to everyone with a Lebara account.

Did your payment attempt fail due to insufficient funds or another issue? No worries. We will email you a link that you can use to complete the payment manually.

If you transfer your payment within seven days, your service will resume. If you fail to do so, your SIM will be blocked. Then, you will be unable to make or receive calls until we receive your payment.

After a failed direct debit attempt, you may have to contact your bank to reauthorise direct debit for future payments.

No one likes unexpected costs. That’s why you'll receive a text message notification when you have used 80% of your credit. Check the MyLebara app to see how much credit you have left for calling, text messages and data.

Mobile internet is often the main source for high usage. To avoid exceeding your mobile data credit, use WiFi connections instead whenever possible. It is also a good idea to keep an eye on how much data each app on your phone is using. You can check this in your phone’s settings.

Have you used up all the credit in your bundle? If so, then the following out-of-bundle rates apply:

Calling costs 12 cents per minute
Texting costs 12 cents per message
Data costs 10 cents per MB

These out-of-bundle rates apply until you reach a €10 spending cap. After that, we will temporarily block your SIM to prevent you from accidentally running up an excessive phone bill.

You can always go to MyLebara to top up your credit at low rates.

You can change your bundle in MyLebara.

All changes take effect starting on the first day of the following month. Do you have a monthly bundle? You can change this any time to a cheaper 24-month plan. After you’ve changed to a 24-month contract, you cannot switch back to a monthly plan.

You add-ons always become active immediately. Do you want to stop using one of your add-ons? You can disable it yourself. Add-ons that you disable will no longer be available starting on the first day of the following month.

You can change the amount of your bundle on MyLebara. Did you activate your SIM Only plan after 2 June 2020? If so, then you have a one-time option to double your internet speed to 150 Mbps for just 50 cents. If you choose this option, it will become active immediately. If you choose to disable it, it will no longer be available starting on the first day of the following month.

All changes take effect starting on the first day of the following month. You add-ons always become active immediately. Do you want to stop using one of your add-ons? You can disable it yourself. Add-ons that you disable will no longer be available starting on the first day of the following month.

Would you like to change your phone number? Request a new SIM or visit us in one of our 9.000 outlets.

Have you got your SIM ? Please call 1244 to activate it. After that, please contact our customer service and we'll make sure your remaining credit or plan is transferred to your new number.

Extending your plan is super easy. Click here or check in MyLebara to know when it's time to extend. We will let you know when it’s almost time to extend. Do you prefer to extend it in person? Visit us in one of our outlets.

As soon as it's possible to extend your contract, you'll see a notification in MyLebara. You'll also receive a separate text message. Do you have a 24-month contract? If so, then you'll receive a notification four months before your contract is due to expire.

Contract extensions are always for a period of two years.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings', scroll down and you'll find the option 'Change password'.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change the first and last name. Remember to save your changes.

If you want to change the bank account number linked to your account, please contact our customer service.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your email address. Remember to save your changes.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your address details.

Are you sure you don't want to receive any emails from us? Log into MyLebara.

Go to 'My Account' and click 'Settings'. Under 'Contact preferences', you'll find the option to unsubscribe from our emails.

As soon as it's possible to extend your contract, you'll see a notification in MyLebara. There, you can easily follow the steps to extend your plan. Of course, you can also extend your plan at any of our stores. Visit us in your nearest Lebara store.

As soon as it's possible to extend your contract, you'll see a notification in MyLebara.You'll also receive a separate text message. Do you have a 24-month contract? If so, then you'll receive a notification four months before your contract is due to expire.

Contract extensions are always for a period of two years.

With a Sim Only plan you control when you end your contract, with a notice period of 1 month. The same goes for a 24-month contract. If your 24-month contract period expires and you do not extend or cancel your subscription, we will automatically switch you to a monthly contract after that.

For Lebara SIM Only, you must provide a one-month notice when cancelling your contract.

Do you have a SIM Only contract and want to change to a new provider? There’s no need to cancel your subscription. Simply request to keep your phone number when you sign up with your new provider. They’ll take care of the rest for you. Do you want to cancel your subscription and not switch your phone number to a different provider? Please contact our customer service.

Please contact our customer service within 14 days to cancel your order at no cost. To help us serve you more quickly, please have your order details (order number and address) at hand. Did you accidentally choose the wrong bundle when placing your order? You can change your bundle yourself at MyLebara. All changes take effect starting on the first day of the following month. Any add-ons you order take effect immediately.

For Lebara SIM Only, you must provide a one-month notice when cancelling your contract.

Please contact our customer service.

You will be asked to submit a copy of the person’s death certificate, which you can send us by post or from the email address linked with the contract.

Here is our address:

Customer Service NL

Lebara Mobile

Postbus 267

1110 AG Diemen

Would you like to cancel your Prepaid account because you're switching to Sim Only? There’s no need to cancel. We'll simply transfer your account details and your new number (if you want) to a new SIM Only plan. To find out more about switching from Prepaid to SIM Only, please go here. Are you switching providers? Simply request to keep your phone number when you sign up with your new provider. They’ll take care of the rest for you.

Are you switching from Prepaid to SIM Only? We'll transfer your remaining Prepaid credit to your new plan. After you switch, you’ll use your SIM Only credit first. Once you reach the limits of your SIM Only credit, you’ll start using your leftover Prepaid credit. To find out more about switching from Prepaid to SIM Only, please go here. Are you switching providers? Simply request to keep your phone number when you sign up with your new provider. They’ll take care of the rest for you.

Yes, you can. Contact our customer service. You’ll receive a bill with the total amount due. This amount includes any months that are left in your contract, along with costs for that month and any unpaid bills that you still owe.

Please contact our customer service within 14 days to cancel your order at no cost. This can only be done if you ordered online. To help us serve you more quickly, please have your order details (order number and address) at hand. Did you accidentally choose the wrong bundle when placing your order? You can change your bundle yourself at MyLebara. All changes take effect starting on the first day of the following month. Any add-ons you order take effect immediately.

Switching from Prepaid to SIM Only is a breeze. Choose your preferred plan and additional options and click to order. You can also let us know right away if you want to keep your current Prepaid SIM and phone number.

Once your order is completed, we’ll send you an email with an activation link. As soon as you click on the link, you can start using your new SIM Only plan. This means you can keep your old SIM and phone number. Would you like a Changing to a new phone number? If so, then we’ll post you a letter with your new SIM.

To find out more about switching from Prepaid to SIM Only, please go here.

We’re happy to hear you’d like to switch to Lebara. It’s super easy to switch. Go here to select your plan and add-ons. You can also let us know right away if you want to keep your old number. Once your number has been transferred, you can start calling, texting and using data. We’ll cancel your old contract for you. That way, you won’t pay extra and everyone can still reach you.

To switch to Lebara Prepaid, you need to cancel your Sim Only subscription with us. You can do this by contacting customer service. Once you have done this, your SIM card and telephone number will be transferred back to Lebara Prepaid. You can then simply top up (again).

To switch to Lebara Prepaid, order your free Lebara SIM here. If you order on a working day before 8 p.m., you’ll receive it the next day. Choose your amount of top-up or bundle and activate your new SIM. Now you can request to keep your number here.

Can’t find the answer to your question in our FAQs? Please contact our customer support. You can call us or send us your question through Twitter, Facebook or our live chat.

Please contact our customer support. You can call us or send us your question through Twitter, Facebook or our live chat. Our live chat is available Monday to Friday, from 8:15 a.m. to 5:30 p.m. You can also reach us by phone:
Monday to Friday (9:00 a.m. to 6:00 p.m.)
Saturday (10:00 a.m. to 4:00 p.m.)

Your IBAN number is your bank account number. You can find this on your debit card, bank statement or when you log in to your online banking.

You can find Lebara in over 9.000 outlets in The Netherlands, click hereto find the closest one to you.

You can submit a complaint via chat, Twitter or Facebook.

If you prefer to make a complaint in writing, you can post a letter to our customer service.

Customer Service NL

Lebara Mobile

Postbus 267

1110 AG Diemen

When submitting a complaint, it can be helpful to send us a screenshot, so we can see the issue that you are referring to.

You can make a screenshot on your computer by pressing the ‘Print Screen’ or ‘Prnt Scr’ key (usually at the top of your keyboard). This will create an image which you can then paste into a file using a programme such as Microsoft Word, PowerPoint or Paint. To make a screenshot on a Mac, press Command + Shift + 3.

You can also make screenshots using your phone. Check your phone’s user manual to find out how. On most Android smartphones, you can make a screenshot by pressing and holding the volume button and power button simultaneously. On iPhones and iPads, hold down one of the volume buttons and the Home button to make a screenshot.

Check the email address you submitted at MyLebara. Is your email address correct? Please check your spam folder to see if our emails are there. If so, move these messages to your inbox and add the email address to your contacts, so they will no longer wind up in your spam folder. If you do not see any of our emails in your spam folder, then please go to MyLebara and double-check the email address you registered with us.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your address details.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your email address. Remember to save your changes.

If you want to change the bank account number linked to your account, please contact our customer service.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change the first and last name. Remember to save your changes.

You can easily edit all personal details in MyLebara.

Log into your account. Go to 'My Account' and click 'Settings', scroll down and you'll find the option 'Change password'.

Are you sure you don't want to receive any emails from us? Log into MyLebara.

Go to 'My Account' and click 'Settings'. Under 'Contact preferences', you'll find the option to unsubscribe from our emails.

You can always view your invoices in MyLebara.

Go to 'My Account' and scroll to 'Invoices'. Here, you’ll find all your monthly phone bills.

The MyLebara app for Android and the app for iPhone is ideal for topping up your credit, checking your usage and account details, and staying up to date with our latest promotions.

Lebara has 3 types of standard rates:

10 = 20 (Prepaid)

You can find these here: 10 = 20

One (Prepaid)

You can find these here: One Sim Onlybr> You can find these here: Sim Only Have you used up your SIM Only plan’s bundle for the month? If so, then you can easily purchase additional credit for calling and data here. Have you reached our standard €10 spending cap without topping up? If so, then our out-of-bundle rates apply. The first €10 will be charged as part of your plan. After that, your SIM will be temporarily blocked. This prevents you from accidentally running up a high phone bill. You will still receive any incoming calls and messages. In the MyLebara app you can easily track your usage.

To switch to other Prepaid rates, upgrade to the product that offers the rates you want. For Lebara One, the rates are shown here. For 10 = 20, the rates are shown here. The Prepaid bundle rates (Data plans, All in NL bundles, All in International bundles) are prepaid as a combined bundle in advance. No separate rates apply.

Calls to 0800 numbers are always free of charge.

Calls to 085X, 088X, 14XXX and 116X numbers are charged at the usual rate for your prepaid credit or bundle. That means it does not cost extra to call these numbers.

Do you want to call a 0900*, 0906*, 0909*, 084*, 087* or similar service number? If so, If so, then additional charges may apply. You will always be notified of the charges at the start of a call.

With a Sim Only subscription you’ll be paying these charges through an out-of-bundle credit with a 10 euro cap. If you still have any remaining Lebara One credit, this will be used first for these additional charges. The call will cut off as soon as you reach the out-of-bundle credit limit or use up your credit.

Are you using Prepaid? If so, If so, then your remaining Lebara One or 10 = 20 credit will be used for these additional charges. The call will cut off as soon as you use up your credit.

With Lebara, 4G is automatically included in your plan. You don’t have to pay extra to use 4G.

You can use your SIM Only plan anywhere in the EU exactly as you do inside the Netherlands.

Outside the EU, different rates apply, as shown here.

You can always track your usage in the app. Plus, we always send you a notification text when you’ve used 80% and 100% of your data limit. Tip: Connect to WiFi networks whenever possible to reduce your mobile data usage.

You can call, text and use data anywhere in the EU for the standard rates included in your bundle.

Are you travelling outside the EU? When using your phone outside the EU, other rates apply.

Sim Only

You can use your SIM Only plan anywhere in the EU exactly as you do inside the Netherlands. Some bundles are subject to our Fair Use Policy.

When using your phone outside the EU, other rates will apply., you can check those here.

You can always track your usage in the app. And we always send you a notification text when you have used up 80% and at 100% of your data limit. Tip: Connect to WiFi networks whenever possible to reduce your mobile data usage.

Prepaid

Prepaid lets you use data anywhere in the EU at the same standard low rates as we offer in the Netherlands. You will need either 10 = 20, One, Data plans, All in International or All in NL.

Are you outside the EU? If so, then you can only use data if you have either 10 = 20 or One. Different ratesapply then. Our Fair Use Policy applies when using any of our bundles abroad.

No. Receiving texts abroad is free of charge, for both Prepaid and SIM Only customers. Check our other international rates here

You can find our terms and conditions here

Lebara SIM Only is a subscription that includes credit for calling, texting and data, along with a SIM and a phone number. Unlike many other plans, SIM Only does not include a phone. Other plans may require for you to pay off a phone in instalments. Do you already have your own device or are you planning to buy one? If so, then SIM Only is the perfect choice for you.

At Lebara, the only plan (or subscription) we offer is SIM Only. The bundles are extra add-ons that you can choose for your SIM Only plan. These let you set the limits for the amount of calling, texting and data included in your plan. If you use Lebara Prepaid, the bundle is the amount of calling, texting and data credit included in the Prepaid product you buy.