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Sim Only

You have a subscription

How much will I get for a friend?

You'll each receive € 20 for a two-year subscription or € 20 for a monthly rolling subscription.

How do I receive the Refer and Earn promotion?

If your friend hasn't cancelled the subscription 30 days after activation, you'll receive an email from us with more information about when we will transfer the money to your account.

Can I share my link with everyone?

Of course! Your link is unique to you, and you decide which friends, family or colleagues to share it with.

Start saving with a 24-month Sim Only plan. For 3 months, you’ll receive a 50% discount on each of your monthly bills! You can adjust your data bundle and add-ons during these 3 months. For example, if you have 5 GB and unlimited calling for €5 and change your bundle to 7 GB and unlimited calling, then you will pay €7 the next month. Check terms and conditions here.

Lebara offers Sim Only subscriptions using the best-tested network in the Netherlands, all for a bargain price. We have over 800,000 satisfied customers. If you are not fully satisfied with our service, you can simply request a full refund within 30 days of activating your Sim Only subscription—no questions asked. The same applies if you are switching from Prepaid.

How it works:
1. Use this form to cancel your subscription within 30 days of activating.
2. We will refund the subscription costs (minus any out-of-bundle costs) to your account.

Changing your bundle

You can change your data bundle for free each month in MyLebara. Bundle changes take effect on the first day of the following month. You can activate add-ons (like Unlimited Calling & Texting) any time and they will take effect immediately. If you want to deactivate an add-on, you can do that any time in MyLebara as well. Any add-on you deactivate will stop working on the first day of the following month.

Read more about changing your bundle here.

Renewing your Sim Only bundle

In MyLebara or our app, you can always see your next renewal data and easily renew. You can renew up to 4 months before your current subscription expires. If you renew, you'll receive the first 2 months of your new Sim Only subscription for free. Of course, you can also renew at any of our retail outlets.

Cancelling

Do you want to cancel your Sim Only subscription and transfer your number to another provider? If so, then you do not need to cancel your subscription. Simply ask your new provider to transfer your number. They will take care of the rest.

Cancelling without transferring your number

If you want to cancel your Sim Only without transferring your number to another provider, you can arrange this yourself in MyLebara. Your SIM card and phone number will automatically be transferred back to Lebara Prepaid. After that, you can still top up using Prepaid credit any time you want.

Buying out

If you want to cancel your Sim Only subscription before it is due to expire, you can do so by paying to 'buy out' the remaining subscription. This includes the remaining months of your contract, monthly costs and any outstanding bills. Please contact our customer support to arrange this.

Have you (almost) used all your bundle? You can easily buy new data bundles and extra minutes online or using our app. online or using our app.

When your bundle runs out, you can continue using your services at the out-of-bundle rate. This rate is 9 cents per minute for calls; 12 cents per SMS; and 1 cent per MB of data. You pay this rate until you reach a maximum of €10 This way you avoid unexpected high bills. After you reach the €10 limit, you can no longer use mobile data, make calls or send texts. Of course, you can still receive calls and text messages. You can always buy extra data here.

For calls to service numbers (such as 0900 numbers), extra costs apply. These calls are always excluded from your bundle and will appear on your bill under 'usage outside your bundle'.

We always send you a text message when you reach 80% and 100% of your calling minutes, text messages or data usage. We also send you a text message when you have used all of your out-of-bundle credit.

Within the European Union (as well as Switzerland and the United Kingdom), you can use your bundle at no extra cost to call and text other Dutch numbers in the EU, and use mobile internet. We will always send you a text message when you reach 80% and 100% of your calling minutes, text messages or data usage. If your bundle runs out, you can continue using your services at the out-of-bundle rate.

Outside the EU, other rates apply. You can find these here.

Billing

Your bill is paid through direct debit. The amount is deducted from your bank account around the 23rd of each month. You can always view your bills in MyLebara or our app.

You get to decide when you activate your subscription and start paying. Please note that your first bill may be higher than your normal monthly amount. This is because you always pay the costs of your subscription (and connection charges) one month in advance. Of course, in the first month you only pay for the days you use your subscription. We settle this with your bill in the second month. For example, if you activate a subscription halfway through the month, you will only pay for the second half of the month. This difference is automatically deducted from your second bill.

Want to learn more about your bill? Find the bill explained here.

Change bank account number

If you want to change the bank account number linked to your account, please send your request [email protected]. Make sure to include a copy of your ID and debitcard.

Late on payment

Are you late on a payment? Pay your bill quickly and conveniently using iDeal. You can do this in MyLebara or by clicking the payment link that we sent you by email.

Want to know more about our (international) Sim Only rates? Check out our rates page.

 

Prepaid

Top up anytime you like

The 3+1 bundle gives you 4 bundles for the price of 3. So you get the 4th month completely free! Plus, you can combine the 3+1 bundle with the free extra data promotion.

See lebara.nl/voorwaarden for a complete overview of the prepaid conditions.

Text EXTRA to 8800 before you top up and for a limited time you will receive 3 times as much credit with a top-up of 10=20.

Text DATA to 8800 before you top up and you'll get double the data credit.

Text message NL to 8800 before you top up and you'll get extra data with a top up of All in NL (except All in NL €30).

You can top up online, in our app or in-store at any of our 9,000 retail outlets.

Want to know how much credit you have left? Dial 1244 and select option 1. You can also check your credit in MyLebara and in our app. You'll find more information about checking your remaining credit here. app. You'll find more information about checking your remaining credit

Lebara credit never expires. But you do have to call, send a text message, use data or top up once every 90 days, or else your services will be blocked. You then have 30 days to top up before your phone number is permanently deleted. This is stated in section 3.6 of our General Terms and Conditions.

All Prepaid bundles are valid for 30 days.

Calling & texting

Want to use your Prepaid service to call from the Netherlands to another country? If so, then you'll need one of the following Prepaid packages:

  • - 10=20
  • - Lebara One
  • - All in International

With All in International, you can call and text from the Netherlands to 44 other countries for the same rate as you pay inside the Netherlands. You cannot call or text to countries that are not included in your bundle.

Mobile internet

With Prepaid, you can use mobile data anywhere in the European Union (as well as Switzerland and the United Kingdom) for the same low rates as at home in the Netherlands.

Travelling outside the EU? Outside the EU, you can only use mobile data if you have 10=20 or Lebara One. You will also be charged different rates for this.

Want to know more about our (international) Prepaid rates? Check out our rates page.

Switching from Lebara Prepaid to Sim Only is super easy. Choose your subscription and extra options and place your order. During the order process, you can choose whether you want to keep your current prepaid SIM card and phone number.

When your order is completed, we will send you an email with an activation link. As soon as you click it, you can start using your new Sim Only subscription using your old SIM card. If you want to change to a new number, you will receive a new SIM card from us in the post.

Find out more about switching from Prepaid to SIM Only here.

SIM card & Voicemail

Everything about your SIM card

Activating Prepaid

Dial 1244 for free to activate your Prepaid SIM card.

Activating Sim Only

To activate your Sim Only plan, open the email we sent you after you placed your order. Click the activation link to activate your subscription and SIM card. If you didn't receive that email, please check your spam folder. Once your SIM card is activated, your subscription starts. If you chose to transfer your old number to your new subscription, then please wait to activate your subscription on the day your number has been transferred.

Replacing your SIM card

If your SIM card is lost, broken, stolen or not suitable for 4G then we will transfer your current Lebara phone number and credit to a new SIM card for free.

First, order a new SIM. Have you received your new SIM? Follow the steps at this page to transfer your account details.

Blocking your SIM Card

Is your SIM card stolen or lost? Contact us first.

Pincode, pukcode and ICCID

Your PIN code, PUK code and ICCID are on the card your SIM card comes in. Have you lost this card? You can always request these codes from customer services.

Checking your own number

You can check your number by dialling *149#. Your number will now appear in the screen.

3-in-1 SIM card

There are different types of SIM cards. That's why when you purchase a SIM card from Lebara, you will receive three different sizes: standard (1), micro (2) and macro (3). This means you always have the right SIM card for your device at hand. You'll find the different sizes on the back of the SIM card holder and you can press out the right size.

Dial 1233 to set up and listen to your voicemail.

Switching voicemail on or off

Don’t want to use voicemail? To switch your voicemail on, dial 12331 or text 'AAN' to 1233. To switch your voicemail off, dial 12339 or text 'UIT' to 1233.

From another country/phone

To listen to your voicemail outside the Netherlands or from a different phone, call +31612001233. Then enter your Lebara phone number and PIN. This is only possible when you've already configured your voicemail in the Netherlands.

You’ll find more information about voicemail here.

While you are in one call, you can still simply receive and answer other calls. That means you never have to worry about missing an important call. You can choose whether to answer or reject incoming calls. You can also choose between ending your current call or switching back and forth between 2 calls at once.

Dial *43# to switch this service on or off.

Internet

Super fast 4G via KPN

Inside the Netherlands, Lebara uses the reliable, superfast KPN 4G network. The actual speed of your connection depends on your device, your SIM card, the local provider and the volume of traffic on the network.

This map shows the coverage in your area.

Phase-out of the 3G network

On 31 March, KPN deactivated the outdated 3G network to make more room for the 4G network. The new network is much faster, more stable and more secure. As the network is being updated, it is possible that some temporary connectivity issues may occur.

To use the 4G network, you will need a 4G SIM card and a 4G-compatible device. If you do not have these, you will automatically revert to using the 2G network. You cannot make calls and use the internet simultaneously on that network.

Sim Only

The standard speed of your Sim Only subscription is up to 75 Mbps download and 25 Mbps upload. In MyLebara you can activate an add-on (for 50 cents per month) to double your mobile internet speed to a maximum of 150 Mbp. This add-on is activated immediately. If you deactivate it, the change will take effect on the first day of the next month.

Prepaid

10=20 and Lebara One offer maximum connection speeds of 10 Mbps (download) and 2 Mbps (upload) All in NL, All in International and data bundles offer maximum connection speeds of 25 Mbps (download) and 10 Mbps (upload).

Insert your SIM and switch on your phone. Your phone should automatically select the correct internet connection settings. If not, you can select the settings manually. Go to the APN settings on your phone and type in ‘internet’. Restart your phone. After that, the correct settings should be automatically selected.

On 31 March the outdated 3G network will be obsolete. Lebara will then continue on the improved 4G network. It is safer, more stable and faster. So, switch 4G on now in your phone settings. Need help? Check out our handy tool.

Ordering

Delivery via PostNL

Shipping

You usually receive your order within 2 working days. Shipment is always free of charge. Has it been more than 3 business days and you still haven't Have you already received your new SIM? If so, then please contact our customer service customer service.

Cancelling your order

Want to cancel your order? Contact our customer service and please have your order number to hand.

If you placed your order online or over the phone, you can cancel for free any time within 14 days of activating your Sim Only subscription. We will charge you for any costs that you incurred during that time for calling, sending text messages or using data.

Switching to Lebara is super easy. After placing your order you request number transfer yourself. You can request to transfer your old number free of charge if your contract with your current provider is due to expire within the next 4 months. We'll cancel your contract with your old provider for you. This way, you don't incur any double costs and you can always be reached.

Does your current contract not expire within the next 4 months? Leave your details here to receive a notification when you can switch.

Switching to Lebara is super easy. Choose Sim Only or Prepaid and tell us right away if you want to keep your old number. We'll cancel your contract with your old provider for you. This way, you don't incur any double costs and you can always be reached.

Sim Only

You can transfer your old number for free. When placing your order, you can choose whether you want to keep your old number. We will then send you an email with a link to the online form you need to fill out to transfer your old number.

You can only request to transfer your old number if your contract with your current provider is due to expire within the next 4 months. As soon as your number has been transferred, we will send you a text message. After that, you can activate your subscription by clicking the activation link we emailed you. Be sure to check your spam folder in case you don't receive our emails right away.

Prepaid

First, order your new Lebara SIM card for free. Then, request to transfer your old number We’ll send you a text message to let you know when your number has been transferred. After that, dial 1244 to activate your new SIM card.

You must be at least 18 years old to sign up for a SIM Only plan. There is no minimum age for Prepaid.

When setting up your subscription, choose the option for a business subscription. After that, enter the name of your company. Click here to find out more, or get started right away with the business subscription that’s right for you.

With MyLebara, you can top up your account at any time and you have insight into your costs and usage. Creating an account is easy and gives you access to our super convenient MyLebara app.

Forgot password
Did you forget your MyLebara password? No problem! On the login page you can easily request a new password by clicking 'forgot password'. We'll send you a link to reset your password.

Forgotten your username? Please contact Customer Service.

Lebara offers refurbished phones in collaboration with Recommerce. All Recommerce smartphones are unlocked, certified and undamaged, and all data has been deleted. They have been checked and extensively tested.

Do you have a question or need help with your refurbished phone? Then please contact Recommerce’s customer service.

Store locator

9.000+ locations

Get a free SIM card, top-up or buy a Sim Only subscription? With more than 9.000 stores we are always near you!

Discover MyLebara

Want to adjust your Sim Only bundle for free, check your usage, adjust your details or invoice and change your details? All of this can be done via MyLebara; online or via the app.

Or download de app

Scan the QR code with your phone to download the app.

Or download de app

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