You have a subscription
How much will I get for a friend?
You'll each receive € 20 for a two-year subscription or € 20 for a monthly rolling subscription.
How do I receive the Refer and Earn promotion?
If your friend hasn't cancelled the subscription 30 days after activation, you'll receive an email from us with more information about when we will transfer the money to your account.
Can I share my link with everyone?
Of course! Your link is unique to you, and you decide which friends, family or colleagues to share it with.
Start saving with a 24-month Sim Only plan. For 6 months, you’ll receive a 50% discount on each of your monthly bills! You can adjust your data bundle and add-ons during these 6 months. For example, if you have 5 GB and unlimited calling for €5 and change your bundle to 10GB and unlimited calling, then you will pay €6,50 the next month. Check terms and conditions here.
Lebara offers Sim Only subscriptions using the best-tested network in the Netherlands, all for a bargain price. We have over 800,000 satisfied customers. If you are not fully satisfied with our service, you can simply request a full refund within 30 days of activating your Sim Only subscription—no questions asked. The same applies if you are switching from Prepaid.
How it works:
1. Use this form to cancel your subscription within 30 days of activating.
2. We will refund the subscription costs (minus any out-of-bundle costs) to your account.
Changing your bundle
You can change your data bundle for free each month in MyLebara. Bundle changes take effect on the first day of the following month. You can activate add-ons (like Unlimited Calling & Texting) any time and they will take effect immediately. If you want to deactivate an add-on, you can do that any time in MyLebara as well. Any add-on you deactivate will stop working on the first day of the following month.
Read more about changing your bundle here.
Renewing your Sim Only bundle
In MyLebara or our app, you can always see your next renewal data and easily renew. You can renew up to 4 months before your current subscription expires. If you renew, you'll receive the first 3 months of your new Sim Only subscription for free. Of course, you can also renew at any of our retail outlets.
Do you want to cancel your Sim Only subscription and transfer your number to another provider? If so, then you do not need to cancel your subscription. Simply ask your new provider to transfer your number. They will take care of the rest.
Cancelling without transferring your number
If you want to cancel your Sim Only without transferring your number to another provider, you can arrange this yourself in MyLebara. Your SIM card and phone number will automatically be transferred back to Lebara Prepaid. After that, you can still top up using Prepaid credit any time you want.
If you want to cancel your Sim Only subscription before it is due to expire, you can do so by paying to 'buy out' the remaining subscription. This includes the remaining months of your contract, monthly costs and any outstanding bills. Please contact our customer support to arrange this.
If your bundle is spent, you'll pay different rates. Check those charges on our rates page. You can always top up your credit, buy a data bundle or turn on unlimited calling and texting via MyLebara or the MyLebara app. That's a lot more affordable.
Maximum out-of-bundle charges
You can incur a maximum of 25 euros in out-of-bundle charges. After that, you can no longer make calls, send texts and use mobile internet. You can still receive calls and text messages. We will always notify you by text message when your balance is almost depleted.
For calls to service numbers (such as 0900 numbers) you pay extra. These are always outside your bundle and can be found under 'Out-of-bundle usage' on your invoice.
If you have purchased or renewed a 24-month Sim Only subscription before 14 July 2022, then other credits and rates apply. Check them.
Always have your out-of-bundle charges under control
Would you like a little more control over your out-of-bundle costs? Then enable the data cap for €0.50 per month on MyLebara. With this extra option, you can't use mobile data when your data bundle runs out, and therefore never incur extra charges for data outside your bundle.
Within the European Union (as well as Switzerland and the United Kingdom), you can use your bundle at no extra cost to call and text other Dutch numbers in the EU, and use mobile internet. We will always send you a text message when you reach 80% and 100% of your calling minutes, text messages or data usage. If your bundle runs out, you can continue using your services at the out-of-bundle rate.
Outside the EU, other rates apply. You can find these here.
You get to decide when you activate your subscription and start paying. Please note that your first bill may be higher than your normal monthly amount. This is because you always pay the costs of your subscription (and connection charges) one month in advance. Of course, in the first month you only pay for the days you use your subscription. We settle this with your bill in the second month. For example, if you activate a subscription halfway through the month, you will only pay for the second half of the month. This difference is automatically deducted from your second bill.
Want to learn more about your bill? Find the bill explained here.
Change bank account number
If you want to change the bank account number linked to your account, please send your request [email protected]. Make sure to include a copy of your ID and debitcard.
Late on payment
Are you late on a payment? Pay your bill quickly and conveniently using iDeal. You can do this in MyLebara or by clicking the payment link that we sent you by email.