INVOICE AND BILLING
You can find your invoice via MyLebara (since two months the invoice is no longer sent by e-mail). On your invoice you will find your monthly costs of the upcoming month and potential usage costs of the past month.
Direct debit around the 23rd of the month
The total invoice amount will be deducted from your bank account around the 23rd of the month. Make sure there’s enough money in your account at that moment.
Direct debit failed, what to do?
Isn’t there enough money in your bank account or did the direct debit fail for another reason, we will send you an e-mail with a payment link. Through that link, you can still transfer the money. If you do this within 7 days, there’s nothing to worry about. If you don’t do this, your sim card will be blocked, and you won’t be able to call or be called anymore.
Tips to prevent your direct debit from failing:
- Make sure there’s enough money in your account
- Make sure your bank account number is correct
- Contact your bank to reactivate your debit authorization
Your first invoice
Your first invoice is usually a little higher, driven by your contract start date. You always pay your monthly subscription fee in advance. If your contract start date was halfway through the month, the amount overpaid will be settled on your next invoice.
You have a plan of €20 p/ month. Your contract start date is on the 15th of the month. On the second invoice we will settle the amount overpaid in the first month (€10 in this example).
Do not deposit any amounts into our bank account number. If the direct debit has failed, use the iDEAL payment link in the reminder emails.
Will you leave Lebara?
We would hate that, but if you decide to do so we prefer to run it as smoothly as we can. You will receive a final invoice via e-mail. On this final invoice, we settle possibly extra paid costs of the last month with costs of use in the same period.
If you think your invoice is not correct, please contact customer service.