Are you calling abroad? You can call and text from any country within the EU. You’ll use your phone the same way when you’re in Germany or France as you do when you’re in the Netherlands. Receiving calls within the EU is also included.

Outside of the EU other rates apply. You can see those here.

Call and texting to all to all numbers in the Netherlands is included with your plan. Do you make regular calls to numbers outside the Netherlands? Then select our add-on that gives you Unlimited Calling & Texting to 44 different countries. This add-on allows you to (you guessed it) make unlimited phone calls and send unlimited texts to all countries within the EU as well as Canada, Iceland, Liechtenstein, Norway, South Korea, Turkey (landlines only), China, India, Malaysia, Singapore, Switzerland, United States, Hong Kong, Israel, Morocco (landlines only), South Africa and Thailand.

You can easily (de)activate this add-on through MyLebara.

We're sorry to hear that you’re not able to make phone calls. Please ensure you are using the correct country code. For instance, if you are trying to call 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you still not able to make a call while you’re using the correct country code? Then turn off your phone and turn it back on again. Your SIM will then try and reconnect to the network.

Still no luck? Go to your phone settings in order to try and manually select a network.

Please contact us if none of the above solutions work. You can call us or you can ask your question through Twitter, Facebook or our live chat.

When you are within the EU you are calling, texting and using data at your plan’s regular rates. Our Fair Use Policy also applies. Are you further from home? Outside of the EU different rates apply.

Making international phone calls from the Netherlands

Are you using prepaid and would you like to make international calls from the Netherlands? Then you will require one of the following products:

- 10 = 20

- One

- All in International

With our All in International bundle you can call and text to 44 different countries at the same rates as our domestic rates. You cannot call or text to countries not included with this bundle.

Calling abroad Anywhere in the EU you can use your phone the same way you do in the Netherlands. With the bundles 10 = 20, One, All in International and All in NL (with the exception of All in NL 30) you can call and text to other numbers within the EU and use data at our regular rates. Are you outside of the EU? Then you can only use 10 = 20 and One for calling, texting and data. Different rates apply as well.

With some bundles a Fair Use Policy applies.

We’re sorry to hear you’re not able to make calls. Make sure to check you have purchased the right product. To make calls abroad within the EU with Prepaid to other numbers within the EU you will require either 10 = 20, One, All in International or All in NL (with the exception of All in NL 30). Are you already outside of the EU? Then you will require 10 = 20 or One. Different rates apply as well.

Have you got one of these products and are you still not able to make calls? Then please ensure you are using the correct country code. For instance, if you are trying to call 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you still not able to make a call while you’re using the correct country code? Then turn off your phone and turn it back on again. Your SIM will then try and reconnect to the network.

Still no luck? Then go to your phone settings and try to manually search for a network.

Please contact us if none of the above solutions work. You can call us or you can ask your question through Twitter, Facebook or our live chat.

We're sorry to hear that you’re not able to send texts. Please ensure you are using the correct country code. For instance, if you are trying to text to 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you still not able to text while you’re using the correct country code? Then turn off your phone and turn it back on again. Your SIM will then try and reconnect to the network.

Still no luck? Then go to your phone settings and try to manually select a network.

Please contact us if none of the above solutions work. You can call us or you can ask your question through Twitter, Facebook or our live chat.

With Sim Only you can send texts abroad. You can find our rates here.

Have you activated our add-on that gives you Unlimited Calling & Texting to 44 different countries? Then texts are included in your bundle. You can call and text to all countries within the EU as well as Canada, China, Hong Kong, Iceland, India, Israel, Liechtenstein, Malaysia, Morocco (landlines only), Norway, Singapore, Thailand, Turkey (landlines only), the United States, South Africa, South Korea and Switzerland.

No. Receiving texts abroad is free.

We’re sorry to hear you’re not able to send texts. Make sure to check you have purchased the right product. To send texts abroad within the EU with Prepaid to other numbers within the EU you will require either 10 = 20, One, All in International or All in NL (with the exception of All in NL 30). Are you already outside of the EU? Then you will require 10 = 20 or One.

Have you got one of these products and are you still not able to text? Then please ensure you are using the correct country code. For instance, if you are trying to text to 0612345678 while you’re abroad, make sure to tap either 0031612345678 or +31612345678.

Are you still not able to text while you’re using the correct country code? Then turn off your phone and turn it back on again. Your SIM will then try and reconnect to the network.

Still no luck? Then go to your phone settings and try to manually search for a network.

Please contact us if none of the above solutions work. You can call us or you can ask your question through Twitter, Facebook or our live chat.

Are you using prepaid and would you like to send texts abroad from the Netherlands? Then you will require either 10 = 20, One or All in International.

With All in International you can send international texts for the same rates as you do within the Netherlands. You cannot text to countries not included in this bundle.

No. Receiving texts abroad is free.

Anywhere within the EU you can freely text, call and use data like you’re used to when you’re in the Netherlands. Outside of the EU other rates apply.

Are you using data abroad? Make sure to check our Fair Use Policy.

Are you using data abroad? Make sure to check our Fair Use Policy. That way you won’t run into any unexpected surprises. You’ll pay 10 cent per MB outside of your bundle.

We’ll always send you a notification text when you are at 80% and at 100% of your data usage.

Have you (almost) used up your bundle? Then you can easily purchase additional calling credit and data through MyLebara or through the app.

If you do not top up your bundle, then you’ll pay the standard rates of 12 cent per minute and 10 cent per MB. You’ll pay this rate until you hit your 10 euro spend cap. After that we’ll temporarily block your SIM so that you won’t be surprised by an unexpectedly high invoice.

We’ll always send you a notification text when you are at 80% and at 100% of your data usage.

We do not sell special data bundles for usage abroad. But don’t worry, you can still use data like you are used to anywhere within the EU. Are you further from home? In that case, check our rates here.

No, but we do always send you a notification text when you are at 80% and at 100% of your data usage. Once you have used up your bundle, then you’ll pay a different rate: 12 cent per minute and 10 cent per MB.

You’ll pay this rate until you hit your 10 euro spend cap. After that we’ll temporarily block your SIM so that you won’t be surprised by an unexpectedly high invoice.

For sure you can. You can easily switch roaming on or off with the (data) roaming option in your phone settings.

In the EU and Switzerland you are using the 4G-network. If you are outside of the EU then you'll be using the 3G-network. The maximum speed can vary depending on the type of device you have, your local provider and the amount of traffic on the network.

With Prepaid you can also use data anywhere within the EU at our regular low-priced domestic Dutch rates. You will require either 10 = 20, One, All in International or All in NL , with the exception of All in NL 30. You cannot use any Data plans when you’re abroad.

Are you outside of the EU? Then you can only use data with either 10 = 20 or One. Different rates apply as well. With some bundles our Fair Use Policy applies.

Anywhere within the EU you can freely text, call and use data like you’re used to when you’re in the Netherlands. Make sure to check our Fair Use Policy.

Tarieven buiten de EU vind je hier here.

You can use your Sim Only bundle anywhere in the EU the same way you do in the Netherlands. Our Fair Use Policy does apply with some bundles. .

Outside of the EU different rates apply, you can see those here. You can always track your usage in the app. And we always send you a notification text when you are at 80% and at 100% of your data limit.

Tip: try and connect to wifi-networks when you can, that saves you a lot of data.

You can use your Sim Only bundle the same way you do in the Netherlands anywhere in the EU. Our Fair Use Policy applies.

Have you (almost) used up your bundle? Then you can easily purchase additional calling credit and data through MyLebara or through the app.

If you do not top up your bundle, then you’ll pay the out-of-bundle-rate: 12 cent per minute and 10 cent per MB. You’ll pay this rate until you hit your 10 euro spend cap. After that we’ll temporarily block your SIM so that you won’t be surprised by an unexpectedly high invoice.

We’ll always send you a notification text when you are at 80% and at 100% of your data usage.

You can use your Sim Only bundle anywhere in the EU the same way you do in the Netherlands. The bundles 10 = 20, One, All in International and All in NL (with the exception of All in NL 30) allow you to call and text to other EU numbers anywhere within the EU, and to use data at the regular rate.

You cannot use our Data plans abroad. Are you outside of the EU? Then you can only use 10 = 20 and One for calling, texting and using data. You’ll also pay a different rate than you do in the Netherlands.

Our Fair Use Policy does apply with some bundles..

Within the EU you can use your Prepaid bundle (with the exception of the Data plans and the All in NL 30) just like you do in the Netherlands, at no additional charge. Our Fair Use Policy does apply with some bundles.

Outside the EU you can only use 10 = 20 or Lebara One. Also other rates apply here.

Make sure you are aware of how much data you are using. You can do so by checking this in the app. We’ll send you a text when you have used up 80% of your data. Turn off roaming and/or Mobile Data on your phone and try to connect to local Wi-Fi networks as much as possible.

That’s great to hear! Switching is supereasy. Go to here to pick your plan and add-ons. You can also let us know straight away if you want to keep your old number. As soon as your number has been transferred you can start calling, texting and using data. We’ll cancel your old contract for you. That way you won’t pay extra and everyone can still reach you.

Switching from Prepaid to Sim Only is so easy. Pick your plan and add-ons and press order. You can also let us know straight away whether you want to switch with your current Prepaid-SIM and phone number.

Once your order is completed we’ll send you an email with an activation link. As soon as you click on the link, you can start using your new Sim Only Bundle. So you can keep your old SIM . Are you choosing for a new telephone number? Then we’ll send you a letter with your new SIM.

For more information on switching from Prepaid to Sim Only click here.

It is not possible to sign up for a Sim Only subscription with a foreign bank account number.

If you do not have a Dutch bank account number but you still want to call, text and use data at low rates without any hassles? Then check out Prepaid.

You can pay for Prepaid through iDeal, Dotpay, Sofort, PayPal and credit card.

You can switch to Lebara Prepaid yourself and it’s super easy. First, order your new free SIM. If you do so on a working day before 8pm, it’ll land on your doormat the very next day.

New phone number? Then activate the SIM by calling 1244. Don’t forget to purchase calling credit and bundles.

Do you want to keep your old number? Request to keep your numberfirst. We’ll let you know as soon as we transferred your number. You can then activate your SIM by calling 1244.

Switching from Sim Only to Prepaid is SIM ple. It does make a difference whether you want to keep your old number or not.

Keeping your phone number

First order your new free SIM. If you place your order on a working day before 8pm, it should be at your doorstep the very next day. Then equest to keep your number. We’ll let you know as soon as we transferred your number. You can then activate your SIM by calling 1244.

Not keeping your old number

Do you not wish to keep your old phone number? Then just cancel your existing subscription through MyLebara or through calling our customer service.

Cancelled your existing subscription? Then order your new free Prepaid SIM. Activate the SIM by calling 1244, and then choose your credit or bundle.

You can easily top up your credit or purchase a low-priced bundle. You can so through iDeal, Dotpay, Sofort, PayPal or with a credit card.

Yes you can, but not with the same email address. You will need to use a separate email address for an additional Sim Only subscription.

You can sign up for your new subscription through our website.ou can let us know straight away whether you want to keep your old number or not.

As soon as we have transferred your number, you can start calling, texting and using data. We’ll cancel your old contract for you. That way you won’t pay extra and everyone can still reach you.

You decide what date you’d like your new subscription to start. Once your order is completed we’ll send you an email with an activation link. As soon as you click on the link, we’ll activate your card and you can start calling, texting and using data.

Have you requested to keep your old number? Then activate your subscription on the day your number is being transferred.

Would you like to call, text and use data at low rates straight away? Then go to our website and request a Prepaid SIM with calling credit or a bundle.

Would you prefer to top up or order a bundle later? Then order a free Prepaid SIM.

You can order a maximum of 5 SIM s per email address. You can use these for both Prepaid as well as Sim Only. Would you rather have a second Sim Only? Then make sure to order this through a different email address.

Is your SIM broken or not suitable for 4G? No problem. We’ll transfer your current Lebara phone number and credit onto a new SIM for you free of charge.

Make sure to request a new SIM nieuwe simkaart first. Received your SIM ? Then follow the steps on this page om de gegevens over te zetten.

While we are processing your request your old SIM will remain active. As soon as the reception disappears, that’s when your new SIM has been activated. You can throw away the old SIM . Remember to transfer all your contacts from your old SIM to your new device or SIM .

There are 3 types of SIM s. Mini-SIM s (mainly used in older phones), micro-SIM s (standard with all new smartphones) and nano-SIM s where only the microchip part is visible.

The Lebara-SIM is a 3-in-1-model so it will always fit into your phone.

You activate your new Prepaid SIM by calling 1244. Have you got Sim Only? Then click the activation link in the mail we’ll send you once your order is completed.

Did you request to keep your number? Then only activate your subscription on the day your number is being transferred.

If you do not choose to keep your old number, you will receive a new phone number. Would you rather keep your old number? Then make sure to let us know when you are ordering through our website. Your temporary new number will expire as soon as your old number is transferred.

You have to be at least 18 years of age to sign up for a Sim Only subscription. There is no minimum age for Prepaid.

Everyone is welcome at Lebara. Therefore we do not run any credit checks.

Sim Only

While ordering you can let us know if you want to keep your old number. We’ll then send you a mail with a form with which you can request to keep your number. As soon as your number is transferred, we’ll send you a text to let you know. You can then start calling, texting and using data with your new Sim Only plan straight away.

We’ll cancel your old contract for you. That way you won’t pay extra and everyone can still reach you.

Prepaid

First order a free Lebara SIM. Then request to keep your number. We’ll tekst you once your number is transferred. You can then activate your new SIM by calling 1244.

You can request to keep your number when your current subscription expires in the next 120 days.

Have you accidentally entered the wrong phone number or date? It happens, no problem. Just contact our customer service.

We’re sorry your request has been denied. Please note you can only request to keep your number when your current subscription expires within the next 120 days.

We’ll send you a text to verify you are the owner of the number you wish to keep. If you do no respond to this text, then we cannot transfer your number. Did you forget to respond? Then please submit your request again.

We listed some other possible reasons which could cause issues, as well as some possible solutions.

“There is already an outstanding transfer request for this number.”

Please contact your current provider. Request them to cancel the transfer request and then submit another request to keep your number.

“The number you submitted and the ICCID/SIM number do not match.”

In this case the details you submitted during your request were incorrect. Check the details and submit your request again.

“This number is no longer listed with the provider or has been disconnected already.” Please contact your current provider.

Would you rather get a new phone number? Then contact our customer service.

Have you got a Sim Only contract and will you be leaving us? Then there’s no need to cancel your subscription. Just request to keep your phone number at your new provider. They’ll take care of the rest.

In case you can not use internet banking, then you SIM ply order your Sim Only plan by telephone. You can reach us on working days between 9am - 5pm on 020-8945548.

Was your payment incomplete? Please place your order once more. In case you ordered a Sim Only plan, your account is already activated. You don't have to recreate an account.

Everyone is welcome at Lebara. That's why we don't run credit checks.

It is not possible to sign up for a Sim Only subscription with a foreign bank account number.

If you do not have a Dutch bank account number but you still want to call, text and use data at low rates withouthassle? Then check out Prepaid.

You can pay for Prepaid through iDeal, Dotpay, Sofort, PayPal and credit card.

Was your payment incomplete? Please place your order once more. In case you ordered a Sim Only plan, your account is already activated. You don't have to recreate an account.

Everyone is welcome at Lebara. That's why we don't run credit checks.

If you place your order on a working day before 8pm, it should be at your doorstep the very next day.

Has it been more than 3 business days and you still haven't received your SIM ? Please get in touch with our customer service.

No, shipment is always free of charge.

Is your SIM broken or not compatible with 4G? Not a problem. We will transfer your current Lebara phone number and your credits to a new SIM .

First, order a new SIM. Have you received your new SIM ? Follow the steps at this page to transfer your account details.

During the process your old SIM will still be active. As soon as the reception disappears, that’s when your new SIM has been activated. You can replace the SIM . Don't forget to transfer your phone contacts from one SIM to the other.

There are 3 kinds of SIM s. Mini SIM s (mostly for older phones), the micro SIM (industry standard for new smart phones), and the nano SIM of which only the microchip part is visible).

The Lebara SIM is a 3-in-1 model, so it will always fit into your phone.

OTo activate your prepaid SIM , you can dial our free number 1244. In case you have a Sim Only, use the activation link sent to you by e-mail after placing your order. Click the link in the e-mail to activate your SIM . Didn't receive an e-mail? Have you checked your spam folder? As soon as your SIM is activated, your plan has started. Have you put in a request to keep your number? Then please wait with activating your SIM until you have received notification that your number has successfully been transferred.

The number of your SIM (ICCID) is shown on your starter pack.

The number of your SIM (ICCID) is shown on your starter pack.

It depends on the make and model of your phone. In most cases this can be found under your phone's settings. No success? Check in your phone's manual.

Your PUK code can be found on the card that your SIM came with.

Please get in touch with our customer service. To serve you faster, keep the details of your order number, address, and name at hand. To cancel is free of charge and can be done within 14 days after we've received your order. Costs already incurred for calling, texting or the use of data will be billed.

Please get in touch with our customer service. To serve you faster, keep the details of your order number, address, and name at hand. To cancel is free of charge and can be done within 14 days after we've received your order. Costs already incurred for calling, texting or the use of data will be billed.

You can activate your call, text, and data bundle yourself. Find the instructions in your order's confirmation email. This way, you're in control of your bundles and will only be charged after activating them.

When you have an active prepaid SIM , you can easily top up your own bundle or calling credit. We connect your SIM to your top-up so you can start calling, texting or using data straight away. Is your SIM not active yet? Please call 1244 to activate. Afterwards you can top up your bundle or calling credit. Are you keeping your number and switching to Lebara from another provider? Then please wait with activating, until you have received confirmation that your phone number was successfully transferred.

Calling credit, texts and additional bundle extras are valid from the first day of the month until the last day. Have you activated your SIM some time during the month? Then we'll put these costs on the second invoice resulting in a lower invoice than normal.

No, it is not possible to carry over calling credit, texts, internet data and additional extras.

Your calling credit will not expire. However you are required to top up once every 90 days. In case you are unable to do so, we will freeze the remaining credits. If you are unable to top up within the next 30 days your phone number, SIM and remaining credit will be expired.

We're sorry to hear you can't call. Hopefully you'll find the cause below:

- Are there any outstanding bills that have led to temporarily freezing your number?

- Are you currently abroad? Use our roaming tool to check if you're using the right provider.

- Perhaps the problem is with your phone? Have you tried inserting your SIM in another phone?

- Is it a coverage problem? Sometimes bad coverage (either because of remote areas or well-isolated buildings) can interfere with calling.

- Are you using the right service? Especially abroad, this could lead to hindrances.

Do none of the above causes seem to solve the problem? Please contact us through phone, live chat, twitter or Facebook.

Vervelend dat je geen bereik hebt. Check eerst even of je telefoon niet op vliegtuigstand staat. In deze modus ben je namelijk niet verbonden met een mobiel netwerk.

Staat vliegtuigstand uit en heb je nog geen bereik? Dat kan ook liggen aan slechte dekking, bijvoorbeeld in de natuur of in een goed geïsoleerd pand. Kijk bijvoorbeeld even of je buiten of bij een raam wel verbinding hebt met het netwerk.

Het kan ook liggen aan je toestel. Om dit uit te sluiten is het slim om je simkaartje in een ander toestel te proberen.

Ben je in het buitenland? Check met onze roaming tool of je met het juiste netwerk bent verbonden. Nog steeds problemen? Neem dan contact met ons op.

Calls to 0800-numbers are always free of charge.

Call to 085X, 088X, 14XXX and 116X-numbers are made from your usual credit or bundle. So you are not getting charged extra for calling these.

Are you calling to 0900*, 0906*, 0909*, 084*, 087* or SIM ilar service numbers? Then additional charges may apply. You will always be notified of these at the start of a call.

With a Sim Only subscription you’ll be paying these charges through an outside-of-bundle credit with a 10 euro cap. If you still have any remaining Lebara One credit, this will be used first for these additional charges. As soon as you hit your spend cap or used up your credit, the call will be cut off.

Do you have Prepaid? Then your remaining Lebara One or 10 = 20 credit will be used for these additional charges. Once you used up your credit the call will be cut off.

Vervelend dat je niet kan worden gebeld. Hopelijk staat hier de oorzaak tussen:

- Staat je telefoon op de juiste stand? Als je toestel op vliegtuigstand of ‘niet storen’ staat, kan je niet worden gebeld.

- Ben je in het buitenland? Check dan met onze roaming tool of je wel op het juiste netwerk zit.

- Ligt het aan je toestel? Kom hierachter door het met je simkaart in een ander toestel te proberen.

- Ligt het aan de dekking? Soms zorgt slechte dekking of een goed geïsoleerd huis ervoor dat je op bepaalde plekken niet kan bellen.

Lukt het nog steeds niet? Neem dan contact met ons op. Je kunt ons bellen of je vraag stellen via de live chat, Twitter of Facebook.

Most phone make and models allow you to block certain phone numbers. See the optional settings for the phone number you want to block. Cannot find it? Have you tried checking your phone's manual? Would you like a new phone number? Here you can read about our SIM Swap options.

Have you used up your calling credit for the month? No problem: you can purchase additional credit with which you can call, text and use data at low rates. Sim Only customers who signed up after the 2nd of June 2020 can also activate our Unlimited Calling add-on through MyLebara. This add-on will be activated straight away.

E.g. if your plan gives you 150 minutes worth of calling credit and 150 text messages, than it is precisely as stated. You are not able to add minutes by using less text messages or the other way around.

Lebara maintains a standard usage limit of 10 euros. You'll receive a text message notification when your credit is almost finished. The out of bundle rates apply when you overspend on your bundle limit. The first 10 euros of overspending will SIM ply be added to your plan. If it reaches this limit we'll temporarily freeze your account. Check the MyLebara app to easily track your usage.

Yes. When your call, text, or data bundle has almost been used up, you'll receive a notification by text. Is your bundle completely finished then our out of bundle rates apply.

Easily keep track of your usage through MyLebara or the MyLebara app. Keep in mind that sometimes there is a bit of a delay in realtime usage, for instance when you're abroad.

We're sorry to hear you can't receive text messages. Hopefully you'll find the cause below:

- Is your phone in the right mode? If your phone is on 'Airplane Mode' you are not able to receive a call.

- Is it a coverage problem? Sometimes bad coverage (either because of remote areas or well-isolated buildings) can interfere with calling.

- Perhaps the problem is with your phone? Have you tried inserting your SIM in another phone?

- Are you currently abroad? Use our roaming tool to check if you're using the right provider.

Are you still not able to receive any text messages? Please contact us through phone, live chat, twitter or Facebook.

We're sorry to hear you can't send any text messages. Hopefully you'll find the cause below:

- Are there any outstanding bills that have led to temporarily freezing your number?

- Are you currently abroad? Use our roaming tool to check if you're using the right provider.

- Perhaps the problem is with your phone? Have you tried inserting your SIM in another phone?

- Is it a coverage problem? Sometimes bad coverage (either because of remote areas or well-isolated buildings) can interfere with calling.

- Are you using the right service? Especially abroad, this could lead to hindrances.

Do none of the above causes seem to solve the problem? Please contact us through phone, live chat, twitter or Facebook.

160 characters is the maximum length of a text message. In case your text is longer than 160 characters it will still show up as one message but will be charged as 2 sent messages. Note: in case you use emojis or special symbols (e.g. ë, ï, û, etc.), the maximum length of one text message is 70 characters.

TAN codes allow you to login securely online, for example with your bank. TAN codes are sent per text message. Are you not receiving your TAN code requests? Please get in contact with the service you're trying to login to.

When placing your order, select unlimited calls and text messages. Or easily switch on this option in MyLebara.

Lebara allows you to send messages to paid text services, but prevents you from receiving them to protect you from unexpected costs.

Lebara makes use of the trusted coverage of KPN. Take a look at this map to see how the coverage is in your area.

We’re sorry you do not have any reception. Make sure to check your phone is not in in-flight mode. In this mode you are not able to connect to any mobile network.

Can you still not get any reception when in-flight mode is switched off? This could be due to poor coverage, for instance when you’re out in the countryside or in a well-isolated building. Make sure to check if you are perhaps able to connect when you’re standing outside or near a window.

The reception issue can also be caused by your device. To exclude this possibility you can try to use your SIM in a different device.

Are you currently abroad? Use our roaming tool to check whether you are connected to the right network.

Are you still having issues? Then please contact us. You can either call us or ask us your question through live chat, Twitter or Facebook.

You can call, text and use data anywhere within the EU at your standard bundle rates. Make sure to check our Fair Use Policy.

You can call, text and use data anywhere within the EU at your standard bundle rates. Our Fair Use Policy applies.

Further from home? Outside of the EU different apply.

Your bundle lets you call and text to all EU countries. Receiving calls within the EU is also included in this bundle.

Are you abroad? You can call and text to EU numbers from anywhere within the EU. So you’ll use your phone the same way in Germany or France as you do in the Netherlands.

Outside of the EU different rates apply. You can check those here.

Do you make regular calls to numbers outside the Netherlands? Then select our add-on that gives you Unlimited Calling & Texting to 44 different countries. This add-on allows you to (you guessed it) make unlimited phone calls and send unlimited texts to all countries within the EU as well as Canada, Iceland, Liechtenstein, Norway, South Korea, Turkey (landlines only), China, India, Malaysia, Singapore, Switzerland, United States, Hong Kong, Israel, Morocco (landlines only), South Africa and Thailand.

You can easily (de)activate this add-on through MyLebara.

We're sorry that you’re not able to make phone calls. Please ensure you are using the correct country code. For instance, if you are trying to call 0612345678 while you’re abroad, make sure to dial either 0031612345678 or +31612345678.

Are you still not able to make a call while you’re using the correct country code? Then turn off your phone and turn it back on again. Your SIM will then try and reconnect to the network.

Still no luck? Go to your phone settings in order to try and manually select a network.

Please contact us if none of the above solutions work. You can call us or you can ask your question through Twitter, Facebook or our live.

With Sim Only you can send texts to international numbers. You can check the rates here.

Have you activated our add-on that gives you Unlimited Calling & Texting to 44 countries? Then you can just do so from your bundle. You can then call and text to all EU countries as well as Canada, Iceland, Liechtenstein, Norway, South Korea, Turkey (landlines only), China, India, Malaysia, Singapore, Switzerland, United States, Hong Kong, Israel, Morocco (landlines only), South Africa and Thailand.

Do you have Prepaid and would you like to text to international numbers? You can only do so with either 10 = 20, One or All in International. With All in International you can send texts to 44 different countries for the same rates as domestic texts. You cannot send texts to countries that are not included in the bundle.

We’re sorry that you are not able to send texts. First of all ensure you have purchased the right product to do so. To send texts abroad to other numbers within the EU you’ll need either 10 = 20, One, All in International or All in NL (with the exception of All in NL 30). Are you abroad? Then you’ll need 10 = 20 or One.

Please ensure you are using the correct country code. For instance, if you are trying to text to 0612345678 while you’re abroad, make sure to dial either 0031612345678 or +31612345678.

Are you still not able to text while you’re using the correct country code? Then turn off your phone and turn it back on again. Your SIM will then try and reconnect to the network.

Still no luck? Then go to your phone settings and try to manually search for a network.

Please contact us if none of the above solutions work. You can call us or you can ask your question through Twitter, Facebook or our live chat.

No, you’re not charged for receiving texts while you’re abroad.

This could be for a number of reasons.

Perhaps you haven't paid your invoice? When the direct debit has failed, you'll receive an e-mail by us with a payment link. Is the amount transferred within 7 days, than you can continue to use your plan. Have you failed to do so, we'll block the SIM . Until the outstanding amount is paid, you won't be able to call or receive calls. Prevent failed direct debit by making sure there are sufficient funds on your bank account and the bank account number is correct. Sometimes you'll have to get in touch with your bank to activate direct debit requests.

It is also possible your account has been cut off for the following reasons:

- We suspect a case of fraud

- The phone number has been used for commercial services

- If you have put in a request to block our services

- When there have been frequent reports of nuisance.

This could be for a number of reasons. Your account could have been cut off because:

- Your account has been inactive, this happens after 90 days without topping up.

- We suspect a case of fraud

- The phone number has been used for commercial services

- There have been frequent reports of nuisance.

A telephone provider could have placed a SIM lock. This means the phone is only usable with a SIM from the provider. If your provider's plan has been active for more than 1 year, you can request a code to unlock your phone.

Make sure your SIM is placed in your phone and start it up. Your internet settings should automatically be correct. If not, you can manually set up your phone's internet. Go into APN settings and fill in 'Internet'. Restart your phone. This should result in the correct settings.

By connecting to a wifi network (wireless internet), you won't have to use your data bundles. In places you frequently visit (like home or your work environment), it's smart to connect to wifi. Switch to wifi by going into your phone's settings and choose the wifi network you wish to connect to. In most cases a password is required. In the event of unstable connection, most phones will automatically switch to 4G data. Turn your data usage off, if you want to prevent this from happening.

Your data bundle starts on the day you activate your SIM or Sim Only plan.

No. However, Lebara does allow you to buy a Prepaid Dataplan, which you can top up once a month.

Yes. Through this link you can top up your data. This additional data will be available until the end of the month.

Yes. Through this link or via the MyLebara App. Download the app here.

By connecting to a wifi network (wireless internet), you won't have to use your data bundles. In places you frequently visit (like home or your work environment), it's smart to connect to wifi. Switch to wifi by going into your phone's settings and choose the wifi network you wish to connect to. In most cases a password is required. In the event of unstable connection, most phones will automatically switch to 4G data. Turn your data usage off, if you want to prevent this from happening.

You can always track your usage through MyLebara or via MyLebara app. You can also check your usage on the invoices.

We’ll always send you a notification text when you are at 80% and at 100% of your data usage.

Easily keep track of your usage through MyLebara or the MyLebara app. Keep in mind that sometimes there is a bit of a delay in realtime usage, for instance when you're abroad.

Is your SIM not compatible with 4G? No problem, we’ll transfer your current Lebara phone number and credit onto a new SIM for you free of charge. Request a new SIM first. Received your SIM ? Then follow the steps on this page to transfer your data. While we’re processing your request the old SIM is still operational. Once the reception disappears, your new SIM has been activated. You can then throw out the old SIM . Don’t forget to transfer your contacts from your old SIM to your new SIM as well.

Make sure your SIM is placed in your phone and start it up. Your internet settings should automatically be correct. If not, you can manually set up your phone's internet. Go into APN settings and fill in 'Internet'. Restart your phone. This should result in the correct settings.

You can do so by going to your phone settings and turning 'mobile data' on or off.

Not every device is compatible with 4G, but most smartphones are. Are you not sure? Then check online whether your device is 4G-ready.

In the EU and Switzerland you are using the 4G-network. Further from home? Then you’ll automatically switch to the 3G-network. The actual speed can vary depending on the type of device you have, your local provider and the amount of traffic on the network.

With Lebara 4G is automatically included in your plan. So you do not have to pay anything extra.

With Lebara you are using KPN’s super-fast and reliable 4G network in the Netherlands. In other EU countries and in Switzerland you’ll be using the 4G-network as well. Further from home? Then you’ll automatically switch to the 3G-network. The maximum speed can vary depending on the type of device you have, your local provider and the amount of traffic on the network. You can modify your data bundle yourself through MyLebara. Have you signed up for your subscription before June 2nd of 2020? Then your standard speeds are 25Mbps download and 10 Mbps upload. Have you signed up for your Sim Only subscription after June 2nd of 2020? Then your standard speeds are raised to 75 Mbps download and 25 Mps upload. Through MyLebara you can also activate the add-on to double your speed to 150 Mbps for just 50 cent per month. This add-on will be activated instantly. Once you deactivate it the changes kick in at the start of the next calendar month.

Make sure your SIM is correctly inserted and switch on your phone. It should automatically revert to the correct internet settings. Is that not the case? Then try to manually reset your Mobile Data Network settings. Make sure to fill in ‘internet’ in the APN field. Then restart your phone, the settings should be correct now.

Make sure your SIM is placed in your phone and start it up. Your internet settings should automatically be correct. If not, you can manually set up your phone's internet. Go into APN settings and fill in 'Internet'. Restart your phone. This should result in the correct settings.

By connecting to a wifi network (wireless internet), you won't have to use your data bundles. In places you frequently visit (like home or your work environment), it's smart to connect to wifi. Switch to wifi by going into your phone's settings and choose the wifi network you wish to connect to. In most cases a password is required. In the event of unstable connection, most phones will automatically switch to 4G data. Turn your data usage off, if you want to prevent this from happening.

If you have no need for calls or text messages, a prepaid Data plan might be the best fit for you. Most Data plans are valid for a whole month, except for the 500MB bundle which is valid for 28 days. Bundles are directly active after purchase and are connected to the registered SIM . Good to know: You can also use your Lebara Data plans for your laptop or tablet. Check out our full offer here.

By connecting to a wifi network (wireless internet), you won't have to use your data bundles. In places you frequently visit (like home or your work environment), it's smart to connect to wifi. Switch to wifi by going into your phone's settings and choose the wifi network you wish to connect to. In most cases a password is required. In the event of unstable connection, most phones will automatically switch to 4G data. Turn your data usage off, if you want to prevent this from happening.

Easily keep track of your usage through MyLebara or the MyLebara app. Keep in mind that sometimes there is a bit of a delay in realtime usage, for instance when you're abroad.

This depends on a number of factors. For instance the type of device or your coverage. In general you can use these numbers:

10 = 20 and Lebara One:

- Download speed 10Mbps

- Upload speed 2Mbps

Prepaid bundle:

- Download speed 25Mbps

- Upload speed 10 MBps

When you are abroad, these speeds may differ according to local network coverage.

To activate your prepaid SIM , you can dial our free number 1244. In case you have a Sim Only, use the activation link sent to you by e-mail after placing your order. Click the link in the e-mail to activate your SIM . Didn't receive an e-mail? Have you checked your spam folder? As soon as your SIM is activated, your plan has started. Have you put in a request to keep your number? Then please wait with activating your SIM until you have received notification that your number has successfully been transferred.

Is your SIM broken or not compatible with 4G? Not a problem. We will transfer your current Lebara phone number and your credits to a new SIM .

First, order a new SIM. Have you received your new SIM ? Follow the steps to transfer your account details.

During the process your old SIM will still be active. When your range disappears it's an indication that your new SIM is active. You can replace the SIM . Don't forget to transfer your phone contacts from one SIM to the other.

There are 3 kinds of SIM s. Mini SIM s (mostly for older phones), the micro SIM (industry standard for new smart phones), and the nano SIM of which only the microchip part is visible). The Lebara SIM is a 3-in-1 model, so it will always fit into your phone.

Your SIM 's pin is shown on your starter pack or on the SIM .

Your PUK code can be found on the card that your SIM came with.

The number of your SIM (ICCID) is shown on your starter pack.

This depends on your type of device. Usually, you can find this in the privacy settings of your phone. No success? Check the manual that came with your phone.

You can not change your PUK code. Have you lost or forgotten your PUK code? Please get in touch with our customer service to request a new one.

Yes, this is possible. You can for instance use the SIM for GPS-systems or alarm systems or for your laptop. Yet we advise against doing so, as this is not what SIM s are made for. It can cause unexpectedly high costs, as you could be using up your data a lot faster.

A provider can put a SIM lock on a phone. Then it can only be used in combination with a SIM from that same provider. If you have had a subscription for over a year, you can request your (old) provider to send you a code with which you can deactivate the SIM lock.

There can be several reasons why your account would have been suspended:

- Once your account becomes inactive, this happens after you don’t top up for 90 days.

- In case of fraud.

- When you are using our services for commercial purposes.

- When we have received multiple complaints related to your account

There can be several reasons for this.

Is it possible you maybe haven’t paid your invoice yet? When the automated billing is unsuccessful, we’ll send you an e-mail with a paylink. If you transfer the amount within 7 days, you’ll be fine. If you fail to do so, then we’ll block your SIM . Until we have received the funds you won’t be able to make or receive calls. Prevent the transfer from being unsuccessful by ensuring you have sufficient funds in your account and ensuring you have entered the correct account number. Sometimes you may have to contact your bank to turn the automated billing back on.

There can be several other reasons why your account would have been suspended:

- In case of fraud.

- When you requested yourself to have our services deactivated.

- When you are using our services for commercial purposes.

- When we have received multiple complaints related to your account

To block your SIM , for instance in the case of theft, please contact our customer service.

Dial 1233 to set up voicemail. Say your name, enter a welcome message and create a pin code. Did it work? Then you can now call 1233 to access your voicemail. To switch off your voicemail, send a text saying ‘UIT’ to 1233. You will then receive a confirmation your voicemail has been switched off. To reactivate voicemail, text ‘AAN’ to 1233. You will again get a confirmation.

This depends on the product you purchased. With Lebara One the rate is 10 cent per call, with 10 = 20 the rate is 20 cent per call.

Yes, that is possible. You will need a pin code to do so, which you can create when you call your voicemail for the first time. To access your voicemail from abroad or from a different phone number, dial +31619001233. Then enter your Lebara-phone number and the matching pin code.

Dial #31# before you dial the number you want to call, your number now won’t be visible for the person you are calling.

No, it is not possible to forward a number.

Yes you can! Download Whatsapp in the Playstore if you use Android, or check the Appstore if you have an iPhone. You need internet to use Whatsapp.

With a mobile group conversation or a call waiting option you can call with multiple people at the same time.

- Outgoing calls: the initiator calls the participants at an agreed upon time.

- Expanding: During a phone call, the initiator calls up several additional people and adds them to the conversation.

Outgoing calls & expanding can be used in combination with each other. So a participant can always call in at a later stage or be added to the conversation. A maximum of five participants applies, including the initiator. Note: it is not possible to organize a group conversation while you’re abroad.

With our Call Waiting service you can answer an incoming call while you’re already in the middle of another phone conversation.

You can choose to decline this incoming call, or you can answer it and either end the other call or switch between the two conversations.

This service can be activated by dialing *43# plus dial button and it can be deactivated by dialing #43# + dial button.

We're sorry to hear you can't log in. Please check if you've entered your phone number without spaces or symbols (e.g. 0612345678).

What could help is clearing your temporary internet files (cache). If that doesn't do the trick you can set up a new password. Click 'Request a new password' and follow the steps.

Still no success? Get in contact with our customer service.

Your password should be at least 8 characters long. Note: add a symbol or a capital letter to your password to make it more secure.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings', scroll down and you'll find the option 'Change password'.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your first and last name. Don't forget to save after you've changed it.

If you want to change your bank account number tied to your account, please contact our customer service.

Je kunt al je persoonsgegevens gemakkelijk wijzigen op MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your email address. Don't forget to save after you've changed it.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your address details.

Are you sure you don't want to receive any email from us? Log into MyLebara.

Go to 'My Account' and click 'Settings'. Under 'Contact preferences' you'll find the option to unsubscribe from our email.

You can always view your invoices in MyLebara.

Go to 'My Account' and scroll to 'Invoices'. Here you'll find your invoices for every month.

The MyLebara app for Android and the app for iPhone is ideal for topping up your credit, checking your usage and account details, and staying up to date with our latest promotions.

Want to check your credit? Call *100#. You can also easily check your credit in MyLebara or through our app.

Your calling credit will not expire. However you are required to top up once every 90 days. In case you are unable to do so, we will freeze the remaining credits. If you are unable to top up within the next 30 days your phone number, SIM and remaining credit will be expired.

There are plenty of ways to top up your credit:

You can do so through MyLebara, the app or per sms. Or pay us a good old-fashioned visit in one of our 9.000 verkooppunten

Certainly! Come pay us a visit at one of our 9.000 outlets. Find the one closest to you.

Through the MyLebara App, you can set a bottom limit for topping up. That means if your credit goes below the limit you have set, we will automatically top up credit for you. This way you connect a payment method to your account. We'll then write off an amount for verification. This amount will be reimbursed within 3 days.

To use this service, you'll have to have topped up your Prepaid credit (One or 10=20) once before. You can turn off automatic top up at any time.

Log in op MyLebara en ga naar 'Mijn account'. Scrol vervolgens naar het kopje 'Rekeningen'. Hier vind je elke maand je Sim Only factuur.

You can always view your invoices in MyLebara. Go to 'My Account' and scroll to 'Invoices'. Here you'll find your invoices for every month.

On your first invoice you'll find the connection costs and the first month's costs for your Sim Only plan.

Your first invoice could be higher than your standard monthly plan. This is because at Lebara you always pay one month in advance. If you've started your plan midway through the month, you'll see a full monthly amount charged on your bank account. Not to worry though, on your next voice we'll calculate the days you didn't have your plan activated yet and subtract this from the second invoice amount.

The 15 euro one-time activation fee cover your Sim Only plan, your SIM , and administration costs for setting up your MyLebara account.

Unexpected costs are never a fun thing. This could be the result of using data, calling or texting when your bundle is already exceeded. Or when calling phone numbers abroad or making use of special service numbers. Take a look at MyLebara to see your usage.

Have you used up your bundle? The out of bundle rates apply. Calling or texting costs 12 cents (p/min.), using data costs 10 cents per MB. These rates apply until your plan is exceeded by 10 euro. After reaching this cap, we'll temporarily freeze your account to prevent yourself from being surprised by excessive invoice amounts.

You can always go to MyLebara to top up your credit with favourable rates.

Your invoice is paid through automated billing. The amount will be automatically deducted from your account around the 23rd of each month.

Check out MyLebara to gain insight in your invoices and see which costs are billed.

The 15 euro one-time activation fee cover your Sim Only plan, your SIM , and administration costs for setting up your MyLebara account.

You can find our IBAN number on your invoice.

Your IBAN number is your bank account number. You can find this on your debit card, bank statement, or through internet banking.

At Lebara you can pay with iDEAL. Is there a temporary outage? Try again at a later time.

We'll subtract the invoice amount around the 23rd of each month.

No, this date is applicable to everyone with a Lebara account.

Is there not enough money in your bank account, or is there another malfunction? Not to worry, we can send you a manual payment link via email.

You are required to pay this within 7 days. Should you fail to do so, we will unfortunately freeze your account until the amount is transferred. In this case, you won't be able to call or receive calls.

Has your bank account been blocked from automated billing? Contact your local bank to reinstate automated billing.

No one likes unexpected costs. That's why you'll receive a text message notification when your credit is 80% finished. Check the MyLebara App to see how much calling credit, text messages, and data you have left.

High usage often comes from using mobile internet. To prevent this, get on wifi as often as you can. Another good idea is to check the usage of each individual app on your phone. See you phone's settings for this.

Have you used up your bundle? The out-of-bundle rates apply. Calling or texting costs 12 cents (p/min.), using data costs 10 cents per MB. These rates apply until your plan is exceeded by 10 euro. After reaching this spend cap, we'll temporarily freeze your account to prevent yourself from being surprised by excessive invoice amounts.

You can always go to MyLebara to top up your credit with favourable rates.

You can your bundle amount throughMyLebara.

Any changes are active from the first day of the following month. Do you have a monthly bundle? You can change this at any time to a more favourable plan of 24 months. A 24-month contract cannot be switched back to a monthly plan.

Additional options are always immediately active. Don't need the option anymore? Turn it off yourself. Turned off options are then no longer available as of the first day of the following month.

You can change the amount of your bundle on MyLebara. Have you activated your Sim Only plan after the 2nd of June? Then you'll have a one-time option to double your internet speed to 150 Mbps for 50 cents. This option will be active immediately. Should you choose to turn it off, then it will be deactivated on the first day of the following month.

Alterations are active from the first day of the following month. Additional options are always immediately active. Don't need the option anymore? Turn it off yourself. Turned off options are then no longer available as of the first day of the following month.

Would you like a new number? Request a new SIM or visit us in one of our 9.000 outlets

Have you got your SIM ? Call 1244 to activate it. Then, get in contact with our customer service and we'll make sure your remaining credit or plan is transferred to your new number.

Extending your plan is super easy. Click here or keep an eye on your MyLebara to know when it's time to extend. We will let you know when the time to extend is almost there. Do you prefer to extend it in store? Visit us in one of our outlets.

As soon as it's possible to extend you'll see a notification on MyLebara. You'll also receive a separate text message. Do you have a 24 month contract? Then you'll receive a notification 4 months before the end of the contract.

A contract extension is always for a duration of 2 years.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings', scroll down and you'll find the option 'Change password'.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your first and last name. Don't forget to save after you've changed it.

If you want to change your bank account number tied to your account, please contact our customer service.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your email address. Don't forget to save after you've changed it.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your address details.

Are you sure you don't want to receive any email from us? Log into MyLebara.

Go to 'My Account' and click 'Settings'. Under 'Contact preferences' you'll find the option to unsubscribe from our email.

As soon as it's possible to extend you'll see a notification on MyLebara. Here you can easily go through the steps and extend your plan. Extending your plan is of course also possible in one of our outlets. Visit us in a store close to you.

As soon as it's possible to extend you'll see a notification on MyLebara.You'll also receive a separate text message. Do you have a 24 month contract? Then you'll receive a notification 4 months before the end of the contract.

A contract extension is always for a duration of 2 years.

With a Sim Only plan you control when you end your contract, with a notice period of 1 month. This is also the case for a 2-year contract. Has the duration of the 2-year contract ended and you have not extended or ended it, then we'll automatically turn your contract into a monthly rolling contract.

For Lebara Sim Only, a notice period of 1 month is applicable.

Do you have a Lebara Sim Only and are you switching to another provider? Then you don't need to end the contract. Ask your new provider to keep your number, and they will take care of the details. Would you like to end your contract and not carry your number to another provider? Please get in touch with our customer service.

Please get in touch with our customer service within 14 days to cancel your order for free. To serve you faster, keep the details of your order number, address, and name at hand. Accidentally selected the wrong bundle in your order? You can change your bundle yourself at MyLebara. New changes will be active from the first day of the following month. Any add-ons you ordered will be effective immediately.

For Lebara Sim Only, a notice period of 1 month is applicable.

Please get in touch with our customer service.

We do require a copy of the death certificate which can be mailed via postal service or email (the email address was sent with the contract).

Customer Service NL

Lebara Mobile

Postbus 267

1110 AG Diemen

Would you like to cancel your Prepaid account because you're switching to Sim Only? No need to cancel: we'll take care of the account transfer and carry over your number (if desired) to Sim Only. More information on switching from Prepaid to Sim Only can be found here. Are you switching providers? Please ask your new provider to carry over your telephone number and they'll take care of the rest.

Are you switching from Prepaid to Sim Only? We'll transfer the remaining credits. After switching, your Sim Only plan will be used first and when your bundle is finished, the remaining credits of your Prepaid plan will become active. More information on switching from Prepaid to Sim Only can be found here. Are you switching providers? Please ask your new provider to carry over your telephone number and they'll take care of the rest.

Yes, you can. Contact our customer service. You will receive an invoice with the stated lump sum payment. This is calculated by taking the remaining months of your contract, your monthly expenses, and if applicable, any outstanding amounts.

Please get in touch with our customer service within 14 days to cancel your order for free. To serve you faster, keep the details of your order number, address, and name at hand. Accidentally selected the wrong bundle in your order? You can change your bundle yourself at MyLebara. New changes will be active from the first day of the following month. Any add-ons you ordered will be effective immediately.

To switch from Lebara Prepaid to Lebara Sim Only is done in a second. Choose your preferred plan and additional options and click to order. You can also state if you want to keep your current SIM and Prepaid phone number.

When you've completed the order, you'll receive an activation link via email. As soon as you click on this, your new Sim Only plan will be active. So you can keep using your old SIM and phone number. Would you like a new phone number? Then we'll send you a letter with a new SIM .

More information on switching from Prepaid to Sim Only can be here.

That’s great to hear! Switching is supereasy. Go to this page to pick your plan and add-ons. You can also let us know straight away if you want to keep your old number. As soon as your number has been transferred you can start calling, texting and using data. We’ll cancel your old contract for you. That way you won’t pay extra and everyone can still reach you.

To switch from Sim Only to Prepaid, first send us a request for a free new SIM . Orders submitted before 8pm on working days should arrive the following day. Here you can read how to keep the same phone number.

As soon as we have sent you a notification that your number was transferred, you can activate your new SIM by calling 1244. In case you don't want to keep your Sim Only phone number, you can cancel your plan at MyLebara or contact our customer service.

To switch to Lebara Prepaid you can order your free Lebara SIM here. If you place your order on working days before 8pm, you'll have it on your doorstep the following day. Choose your amount of top-up or bundle and activate your new SIM. Now you can request to keep your number here.

Can't find your answer in our frequently asked questions? Get in contact with our customer service by calling us, live chat, Twitter, or Facebook.

Get in contact with our customer service by calling us, live chat, Twitter, or Facebook. Our chat is open from 8.15am - 5.30pm on working days. Via telephone you can reach us between 9am - 6.00pm on working days and from 10am - 4.00pm on Saturdays.

Your IBAN number is your bank account number. You can find this on your debit card, bank statement, or through internet banking.

You can find Lebara in over 9.000 outlets in The Netherlands, click hereto find the closest one to you.

You can submit a complaint via chat, Twitter or Facebook.

Would you rather send a complaint through postal service. Please send your letter to the following address:

attn. Customer Service NL

Lebara Mobile

Postbus 267

1110 AG Diemen

When submitting a complaint, it helps to send us a print screen so we can clearly see what the problem is.

A print screen can be made by using the button 'print screen / prnt scr' on the top of your keyboard. You can now paste and edit the image in applications like Word, Powerpoint, and Paint. To make a print screen on a Mac, hold down CMD + SHIFT + 3.

You can also make a print screen on your phone. Please check your make and model's manual how to make a print screen on your phone. For most Android smartphones you hold down a volume button and the power button at the same time. For iPhone or an iPad you hold down one of the volume buttons and the home button.

Check the email address you submitted at MyLebara. Is your email correct? Scroll down to contact preferences at the bottom of the page. When the sign for receiving emails is on, but you won't receive any (please check your spam folder too), then get in contact with our customer service.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your address details.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your email address. Don't forget to save after you've changed it.

If you want to change your bank account number tied to your account, please contact our customer service.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings' to change your first and last name. Don't forget to save after you've changed it.

You can easily edit all personal details through MyLebara.

Log into your account. Go to 'My Account' and click 'Settings', scroll down and you'll find the option 'Change password'.

Are you sure you don't want to receive any email from us? Log into MyLebara.

Go to 'My Account' and click 'Settings'. Under 'Contact preferences' you'll find the option to unsubscribe from our email.

You can always view your invoices in MyLebara.

Go to 'My Account' and scroll to 'Invoices'. Here you'll find your invoices for every month.

The MyLebara app for Android and the app for iPhone is ideal for topping up your credit, checking your usage and account details, and staying up to date with our latest promotions.

Lebara has 3 types of standard rates:

10 = 20 (Prepaid)

You can find these here: 10 = 20

One (Prepaid)

You can find these here: One Sim Onlybr> You can find these here: Sim Only Have you used up your Sim Only bundle for the month? Then you can easily purchase additional data and calling credit here. Have you reached our standard 10 euro spend cap without having topped up? Then our out-of-bundle rates apply. The first 10 euro will be charged as part of your plan. After that your account will be temporarily suspended. That way you can still be reached, while the extra costs will be limited. In the MyLebara app you can easily track your usage.

You can do so by upgrading to the product that is linked to your preferred rate. You can find the rates for Lebara One here, you can find the rates for 10 = 20 here. The Prepaid bundle rates (Data plans, All in NL bundles, All in International bundles) would have been prepaid as a combined bundle in advance. No separate rates apply.

Calls to 0800-numbers are always free of charge.

Call to 085X, 088X, 14XXX and 116X-numbers are made from your usual credit or bundle. So you are not getting charged extra for calling these.

Are you calling to 0900*, 0906*, 0909*, 084*, 087* or SIM ilar service numbers? Then additional charges may apply. You will always be notified of these at the start of a call.

With a Sim Only subscription you’ll be paying these charges through an out-of-bundle credit with a 10 euro cap. If you still have any remaining Lebara One credit, this will be used first for these additional charges. As soon as you hit your spend cap or used up your credit, the call will be cut off.

Do you have Prepaid? Then your remaining Lebara One or 10 = 20 credit will be used for these additional charges. Once you used up your credit the call will be cut off.

With Lebara 4G is automatically included in your plan. So you do not have to pay anything extra.

You can use your Sim Only bundle anywhere in the EU the same way you do in the Netherlands. Our Fair Use Policy does apply with some bundles.

Outside of the EU different rates apply, you can see those here.

You can always track your usage in the app. And we always send you a notification text when you are at 80% and at 100% of your data limit. Tip: try and connect to Wi-Fi networks when you can, that saves you a lot of data.

Binnen de EU kun je gewoon gebruikmaken van je Sim Only bundel zoals in Nederland. Bij sommige bundels geldt wel onze Fair Use Policy.

Buiten de EU gelden andere tarieven, die check je here.

In de app kun je altijd zien wat je verbruik is. En we sturen je altijd een sms’je als je op 80% en 100% van je dataverbruik zit. Tip: probeer zoveel mogelijk te verbinden met wifi-netwerken, dat scheelt flink in je verbruik.

Sim Only

You can use your Sim Only bundle anywhere in the EU the same way you do in the Netherlands. Our Fair Use Policy does apply with some bundles.

Outside of the EU different rates apply, you can check those here.

You can always track your usage in the app. And we always send you a notification text when you have used up 80% and at 100% of your data limit. Tip: try and connect to Wi-Fi networks when you can, that saves you a lot of data.

Prepaid

With Prepaid you can use data anywhere within the EU at the same standard low rates we have in the Netherlands. You do require either 10 = 20, One, All in International or All in NL, with the exception of All in NL 30. You cannot use Data plans abroad.

Are you outside of the EU? Then you can only use data with 10 = 20 or One. Different ratesapply then. Our Fair Use Policy applies when using any of our bundles abroad.

Whether you have prepaid or Sim Only, receiving texts abroad is always free of charge. Check our other international rates here

You can find our terms and conditions here

With Lebara Sim Only you’ll receive a subscription to data, calling and texting credit in combination with a SIM and a phone number. With a lot of other plans you’ll also pay off your phone in instalments. Do you have your own device already or would you prefer to buy a separate device? Then Sim Only is perfect for you.

Whenever we talk about ‘subscriptions’ or ‘plans’ at Lebara, we refer to Sim Only. With ‘bundles’ we refer to the separate components of a Sim Only plan, with which you can decide how much data or calling credit you can use. At Lebara Prepaid your ‘bundle’ is the total package of data, calling and texting credit that you receive.